The iPhone Will See You Now PDF Print E-mail
Written by Michael Stuhlreyer   
Thursday, 05 July 2007

Otherwise intelligent people sacrifice a day of finite lifetime-and vacation time-in pursuit of the bleeding edge.

I must confess that I didn't know the iPhone was being launched last Friday until the in-your-face hype grew to such dimensions that it became virtually impossible to evadethat was right around Valentine's Day, I think.

OK, truth be told, I managed to avoid any concrete knowledge of the iPhone introduction until early in the launch week. Mind you, it wasn't an active avoidance on my part, more a blissful ignorance borne from a profound lack of interest. Just as I was never really quite sure what day Paris Hilton was to be released from jail to parade coquettishly before an army of cameras as any convicted drunk driver would, I couldn't have pinpointed this High Holy Day for iPhone cultists on a calendar to save my life until Tuesday of launch week.

Nonetheless, I made a decision on Thursday, right about the time the universe of iPhone deniers reached a group of twothe last surviving Korowai Batu tribesman living in a treetop shelter deep in the jungles of Papua New Guinea, who uses the Motorola RAZR v3 given to him by a group of technology missionaries to gut fish, and, of course, me. I couldn't beat the hype, I reasoned, so I might as well join it...so I could make fun of it.

I arrived at the local mall about 15 minutes before the official launch time with my four-year-old son in tow, for I felt it was time for him to learn how to point and laugh discreetly at gadget-people. To assure him that his derision would be well-placed, I told him of the standing ovation thousands of such people gave the iPhone when Steve Jobs introduced it at the Macworld Conference in January. I'll paraphrase what I'm pretty sure he was thinking after hearing my account, "Gee, Daddy. That's Orwellian in its creepiness."

As we approached the Apple Store, I felt the same trepidation one might experience when, having been driven mad with curiosity after watching "Croc Week" on Animal Planet, he sets off into the belly of a swamp to find a real, live 16-footer. Then I heard it...the sound of rapture, a sound usually heard at revival meetings, when the blind see and the lame walk. It was a squadron of Apple employees yelling, high-fiving, and generally enthusing their way into the store to take to their posts. None were over 25, all were sporting matching black T-shirts, and all were exhibiting a manic gusto normally reserved for high-school cheerleaders, the "Up with People!" crowd, and those paid to show gusto.

Completing the surreal storefront spectacle were two fully uniformed "security" guards. Apparently, any loyal Apple customer attempting to enter the store to buy an iPod accessory on this day would be getting his or her butt Tasered. This was a day set aside for true iGluttons.

And they were out in force, hundreds of them. There was the first in line, an outwardly rational man and his wife holding court while sitting in "camping" chairs that have never known dirt, only the pavement in front of Best Buys and the polished marble floors of malls. They were regaling everyone around them with stories of the adversity they overcame back during the original Play Station launch of '95, before there was even a Starbucks within easy walking distance.

And there was a guy screaming teasingly at his Sony Ericsson P1i (circa earlier '07) "You're obsolete! You're obsolete!" It remains unclear to me whether he was berating a friend on the other end of a call about missing the launch or was actually haranguing his soon-to-be-ex cell phone about the latest 8GB, bundled-to-the-max little hussy he was dumping it for.

My son and I made our way from the front to the back of the line, and as we did, we noticed a subtle yet distinct change in attitude. The first third of the line—geniuses who had more than likely taken a vacation day to wait in a line for a mass-produced, soon-to-be omnipresent product that would be on clearance sale by the time they've finished identifying all its bleeding-edge bugs—had the gall to sneer at us, noses raised with the contempt of perfumed French noblemen in the presence of a filthy peasant or, even worse, early adopters in the presence of a laggard.

However, as we progressed farther back, the body language shifted. My son noticed first, pointing (discreetly) at a woman who seemed less jovial than those before her, more introspective. "She's 98th in line, son," I said. "She's only been here for five hours. In her eyes, yes, she is still better than us, but only slightly so." Suffice it to say that by the time we reached the end of the line, the people there were so riddled with self-loathing that they were downright pleasant.

Finally, at 6:00 on the nose, amid the cheers of their fellow true believers and the perpetual high-fiving of the Apple black-shirts, the man and wife first in line walked reverently, in awe, arm in arm up the steps leading to the Apple Store's entrance. The iPhones would see them now. My son took in the scene and said, "Daddy, it looks like they're walking in to see the Wizard of Oz or something."

"Yes, it does," I answered. "And I hope they ask for some brains."

Michael Stuhlreyer is a business writer, a graphic designer, and president of Stuhlreyer Business Instruments, LLC., a Nashville-based firm specializing in the creation of marketing and sales support materials, as well as articles, case studies, and product profiles for technology companies. Contact Mike at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or visit his Web site, www.bizinstruments.com.


Last Updated ( Thursday, 05 July 2007 )
 
Discuss (7 posts)

J.Klebanoff
The iPhone Will See You Now
Jul 12 2007 17:01:00
<blockquote><tt>yep, if you have more than the average number of issues, questions or comments via sprint, you face being dropped from their service. </tt></blockquote><p>Hmm... That gives me an idea. Rather than complaining, I think you should thank Sprint. Why? Say you're with Sprint. Say you bought a multi-year contract so you could get a cheap phone. Say you'd like to get out of that contract. It sounds as though Sprint is giving you a free (free to you, but at a very high customer service cost to them) way to get out of the contract. I'm not recommending that approach. I'm just saying.
#116551
scatterload
The iPhone Will See You Now
Jul 10 2007 13:14:00
<i>could become an economic terrorist (freedom fighter) by causing the profits of my "favourite" phone service to evaporate!!!!</i>&#32;<p>-sarge
#116550
Guest.Visitor
The iPhone Will See You Now
Jul 10 2007 10:22:00
Help desk has nothing to do with "Self Churn" i.e. kicking out customers who make too many calls to customer service. Actually it has to do with the high cost of call centres. You would not believe but call centre charges upto $7 per call. So if you are on a 39.99/month plan and have called customer service twice a month, you have already dried up all the profit they made from you. So if AT&T is ready to pay me enough money, I can sink their biggest rival Verizon by gathering an army of telephonic soldier buying cell phones from Verizon and giving calls after calls until Verizon gets bankrupt!
#116549
scatterload
The iPhone Will See You Now
Jul 09 2007 18:55:00
yep, if you have more than the average number of issues, questions or comments via sprint, you face being dropped from their service. <p><i>read that 1,000 folks who are in the TOP 1,000 people who have called the "help" line, have been booted and have until july 31 to find new providers.</i>&#32;<p>gee, i wonder if our help desk will ever be that way? <p>-sarge
#116548
M.Stuhlreyer
The iPhone Will See You Now
Jul 09 2007 17:53:00
Judging from the news today from Sprint (sending "Dear John" letters to customers who are making too many calls to customer service), it looks like some cell phone companies are practicing self-inflicted churn.
#116547
Guest.Visitor
The iPhone Will See You Now
Jul 06 2007 10:53:00
It takes about ten months for a cell phone company to start making profit from a customer. When a customer runs away, it is called "Churn" ... the most dreadful word for a cell phone company. <p>After spending many millions of dollars in research, all cell phone companies have come to the same conclusion that the best way to lower the churn is to provide bundles. The least loyal customers are the voice only customers and the most loyal are the bundled customers. Actually the bigger the bundle, the more loyal the customer. <p>So it was no surprize that at&t Mobility (formerly Cingular) came up with this idea of a "Mega Bundle" in coordination with a very trustworthy name among the gadget lovers ... apple!
#116546
MC Press Web Site Staff
The iPhone Will See You Now
Jul 12 2007 17:01:00
This is a discussion about <B>The iPhone Will See You Now</b>.<p align='center'><a href=http://www.mcpressonline.com/mc?1@232.1KNKfHX1eQT.17@.6b507b0f>Click here for the article</a>.</p>
#116545


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