App Software
A Roadmap to CRM Implementation and Management
Customer Relationship Management
Written by Joel Klebanoff   
Monday, 12 May 2008
CRM can improve customer satisfaction, increase sales, and boost profitability, but it doesn't just happen. Read about some of the requirements for CRM success.

joel_klebanoff.jpgBy Joel Klebanoff

In the final analysis, it all comes down to sales. Companies can devote considerable time and effort to realizing cost reductions, quality improvements, and other objectives, but without sales, those undertakings can't generate profits. Simply put, all other things being equal, the more products and services a company sells and the more it charges for them, the greater the profit will be. Customer Relationship Management (CRM) can help to achieve profit goals by improving customer satisfaction, optimizing interactions with customers, and ensuring that no sales opportunity is left behind.

Last Updated ( Thursday, 08 May 2008 )
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Could Open-Source Collaboration Be Key to Solving the World's Toughest Socioeconomic Challenges?
Query/Business Intelligence
Written by Chris Smith   
Monday, 28 April 2008

One author says the current subprime mortgage meltdown might have been avoided if large financial players had been more collaborative.

chris_smith.jpgBy Chris Smith

Regardless of the hardship it is causing many people, the subprime mortgage meltdown may have a silver lining by indirectly stimulating innovation in the years ahead.

 

IBM's growing interest in Africa and the world's other poorer regions is rooted in several philosophies, including social responsibility, but one of those philosophies is simply economic self-interest.

Last Updated ( Thursday, 17 April 2008 )
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Understanding Recovery Point Objective (RPO) and Recovery Time Objective (RTO) in HA/DR Solutions
High Availability/DR
Written by Craig Johnson   
Sunday, 09 March 2008

What level of disaster recovery and high availability capabilities do you need? Understanding RPO and RTO can help you to find the answer that best balances costs, risks, and profitability.

By Craig A. Johnson

For a few decades now, all prudent IT departments have had some form of disaster recovery (DR) plan in place. For many companies, that still solely entails sending nightly tape backups offsite and arranging for a site, possibly one owned by a recovery service provider, where data and applications can be loaded onto systems and run should disaster strike the primary data center. Increasingly, because of more stringent regulations concerning data and system protection and because already high downtime costs are continuing to rise, organizations are augmenting DR with high availability (HA).

Last Updated ( Tuesday, 04 March 2008 )
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Better Spool File Management Can Result in Big Savings
Content Management Systems
Written by Chris Smith   
Thursday, 28 February 2008

Automating reports and distributing documents electronically is both good for the planet and great for the bottom line.

By Chris Smith

We don't have detailed demographics on all our MC Press Online readers, but my guess is there aren't too many who were working on computers in the early 1960s when IBM coined the term "spool file."

 

The acronym stands for Simultaneous Peripheral Operation On-Line (SPOOL), but folklore has it that the name actually was conceived after the term "spool" came into widespread use, since a spool is what is used to wind magnetic tape.

Last Updated ( Thursday, 28 February 2008 )
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Finding the Right Backup Solution Could Mean Avoiding the Issue Altogether
High Availability/DR
Written by Chris Smith   
Thursday, 14 February 2008

New online storage backup services now offer tools to create and edit documents and spreadsheets.

By Chris Smith

I don't know what it is about me and backup applications, but it's sort of like me and cheerleaders. There is just a certain type of woman with whom you know you're not going to get along no matter how much time you spend with her. And so it is with me and backup software.

Last Updated ( Thursday, 14 February 2008 )
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Paper or Electronic? Streamline Corporate Disbursements
Content Management Systems
Written by Mark Firmin   
Sunday, 10 February 2008

Universal payment platforms provide a range of options for paper payments, electronic payments, and the distribution of payment documentation in paper or electronic form.

By Mark Firmin

Throughout the corporate world, managements are waging a war on paper. The new medium for corporate "paperwork" (transactions ranging from bids and contracts, sales and purchase orders, documents and reports, to financial settlements and more) is electronic.

Last Updated ( Friday, 08 February 2008 )
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