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Application Software -
Customer Relationship Management
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Written by David Brault
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Monday, 28 September 2009 00:00 |
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Surviving through a tough market requires customers and suppliers to break down their silos to effectively work together and share data and knowledge.
Written by David Brault
Editor's Note: This article contains excerpts from "Supply Chain Synchronization: Recession-proof Strategies for Improving Efficiencies," a free white paper that you can download from the MC White Paper Center.
Whether you're a supplier, distributor, manufacturer, or retailer, the supply chain is the "lifeblood" of your organization. Like the circulatory system of the human body, the supply chain plays a vital role in the overall health of your business. If your company is starting to feel a tingling sensation in the left arm of your supply chain, then information bottlenecks and manual procedures are most likely blocking the main arteries of your supply chain network.
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Last Updated on Friday, 02 October 2009 07:55 |
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Application Software -
Customer Relationship Management
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Written by Chris Smith
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Friday, 07 August 2009 01:00 |
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With Infor's New CRM i Edition, users can have an integrated view of both customer and financial data, all from a Web browser.
Written by Chris Smith
While it seems that doubt about the IBM i platform permeates every conversation regarding the future of the IBM midrange platform, there is one company that continues to believe in the platform from both a technical as well as a business standpoint, and I'm not referring to IBM.
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Last Updated on Friday, 07 August 2009 01:00 |
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Application Software -
Customer Relationship Management
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Written by Chris Smith
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Friday, 31 July 2009 01:00 |
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With budgets tight, anything free that can materially improve business efficiency is a sure winner.
Written by Chris Smith
The economy is pressuring people in odd ways and seems to be making some people more self-centered. So when you run across a business person who takes the opposite tack and makes a deliberate gesture of generosity--whether or not it costs them anything--you take note and smile and perhaps listen to what they have to say. I received such a gesture in an email today in the form of someone who was recommending to his clients that they try a free CRM solution for which he provided the link.
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Last Updated on Thursday, 30 July 2009 15:19 |
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Application Software -
Customer Relationship Management
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Written by Daniel Kuperman
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Sunday, 25 January 2009 19:00 |
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Companies need to look at their processes to really improve the customer experience. By Daniel Kuperman Editor's note: This article is an excerpt from the free white paper "Paperless Customer Service: Streamlining the Customer Service Process," which is available at the MC White Paper Center. If you have never experienced the frustration of spending seemingly endless minutes waiting for a human voice to answer your call about your credit card bill, cable TV service, newspaper or magazine subscription, or recent online purchase, odds are you have been living in a cave these past few years. |
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Last Updated on Friday, 23 January 2009 05:09 |
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Application Software -
Customer Relationship Management
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Written by Thomas Stockwell
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Sunday, 11 May 2008 19:00 |
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CRM can improve customer satisfaction, increase sales, and boost profitability, but it doesn't just happen. Read about some of the requirements for CRM success. By Joel Klebanoff In the final analysis, it all comes down to sales. Companies can devote considerable time and effort to realizing cost reductions, quality improvements, and other objectives, but without sales, those undertakings can't generate profits. Simply put, all other things being equal, the more products and services a company sells and the more it charges for them, the greater the profit will be. Customer Relationship Management (CRM) can help to achieve profit goals by improving customer satisfaction, optimizing interactions with customers, and ensuring that no sales opportunity is left behind. |
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Last Updated on Thursday, 08 May 2008 04:41 |
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