Best Practice = Best Skills + Best Processes + Best Solutions + Best Resources + Continuous Improvement
By Joan McKittrick
You have just been hired at an IBM i shop. You are the new kid on the block, and they have assigned you the project of searching for a particular tool that fits in the application development realm. I am not going to be specific here; the application could be change management, help desk, security, cross reference, or any other of at least 20 different categories. The big question is where to start.
The key to efficient management is the coordinated capture, storage, use, distribution, and retention of documents.
By Mark Firmin
What do a Las Vegas resort, an international consumer products manufacturer, a rust-belt industrial conglomerate, a public utility, and a distribution company have in common? Fundamentally, they share an abiding need for documents with which to do business and a system of records to keep track of them.