MC SHOWCASE BUYER'S GUIDE

Castel is a leading provider of customer interaction management systems for the contact center. Our full suite of solutions includes Intelligent Message Delivery™, Digital Voice Recording, CastelConnects®, ClickConnect™, FlexConnect™,and C4™, our performance dashboard.

 

Castel provides call centers the most advanced proactive dialing solutions.

CastelConnects®, Castel's award-winning and patented customer interaction management system, consists of a set of software solutions for outbound dialing, inbound call distribution, and inbound/outbound call blending. We designed Castel Connects to work with most existing server and switching environments, and to integrate with your existing customer contact applications to fully integrate business-critical functions, such as collections, telemarketing, and customer service.
Businesses across the country are currently using CastelConnects for a variety of dynamic customer contact applications, including:

• Collecting delinquent accounts
• Payment reminders
• Scheduling appointments
• Follow-up service calls
• Prospecting for new customers
• Precision marketing programs
• Market research
• Database cleansing
• New market development
• Customer surveys

We envision a business environment where every individual responsible for working with customers, vendors or partners can utilize the powerful productivity and management capabilities of customer interaction management systems.