MC SHOWCASE BUYER'S GUIDE

Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimize ebusiness by eliminating obstacles that block successful conversions or completion of business processes. Its deep insight enables you to answer many of the most compelling, yet difficult questions that plague ebusiness executives: "Why are my conversion rates down?" "Why is my business growth not over-achieving against market growth rates?" "Why can't we resolve more customer issues in our web call centers?"

Tealeaf is committed to helping companies make sure that every customer can complete every transaction, every time. To date, our CEM solutions are used by leading companies, including more than 70 Fortune-class companies. Our customers include eight of the ten largest banks worldwide, as well as numerous other financial services institutions, including brokerages, exchanges, investment banks and mutual funds; more than 40 property and casualty insurance companies; more than one third of all online retailers generating more than $100M in annual sales; and many other leading companies in industries such as healthcare and pharmaceuticals, communication services, transportation and logistics, manufacturing, energy and utilities, high-technology and business-to-business distribution.

Company History

Founded in 1999, Tealeaf is an independent spin-off of SAP. Our technology originated from within SAP Labs where Tealeaf's Founder and CTO Robert Wenig and his team began gathering insight into customer interactions on the company's first web-based applications. Tealeaf is privately held and is funded by leading venture firms, including Foundation Capital, Matrix Partners, and Bay Partners. Tealeaf is based in San Francisco, California, with offices across North America and Europe.