Help on Cliente Access and 24x132 Display

[Guest.Visitor]

I was wondering if anybody can help me with this problem. I set up a session for a user through Client Access for 24x132, but when they go to a report they still see it in 80 columns. This seems to occur only for this particular user, since I have made the same set-up for me and other users and it works correctly showing 132 columns. I imagine its something in the user profile but I have no idea as what has to be changed. Any suggestions?? TIA Mauricio Della-Quercia

[B.Myrick]

Mauricio, Make sure the device created on the '400 is able to support 132 columns. I assume that 24x132 was a typo, because ours are at 27x132. Is there a 24x132? Just curious. I also assume that you saved the session as the default signon session and exited CA then brought it back up. When you bring it back up, go to the configuration and make sure it is calling the expected saved session. Hope this helps, Bret Myrick

[Guest.Visitor]

Brett, Sorry..typo.. its 27x132 not 24x132. As far as I know there is only 24x80 and 27x132. What I have done is saved the session as 27x132, I open it and log on with my profile and I get 132 columns. This user opens it logs on and gets 80 columns...using the same saved session! That is why I think it has something to do with the profile. Any ideas? TIA Mauricio

[B.Myrick]

Mauricio, I've been setting up /400 user profiles since 1988. I don't recall a setting that allows or disallows the 132 capable display. Based on what you have written, I assume that this user IS looking at a 132 column report? My video is at 24x80 when I sign on, it just automagically converts to 27x132 when required. Anything else to add? Confused, Bret Myrick

[Guest.Visitor]

Are you looking at a spooled file, or is this through PDM? PDM allows you to choose which display size to use for individual users. If you are just viewing a spooled file, I have no idea why the exact same session would be different for two user profiles. Try creating a new user profile from scratch and see if it shows the same results.

[Guest.Visitor]

Brett; <<My video is at 24x80 when I sign on, it just automagically converts to 27x132 when required.>> The same here, when I use the saved client access session at this users PC to log on the 400 with my profile I see spool file reports as 132 (when the have more than 80 columns). When I use this users profile to sign on the same session I see the same spool file in 80 columns. Thats why I thought it was a user profile setting, but maybe not. I'm sorry I can't add anything else, thats all I have. I think I will just create him another profile the current one. Thanks for the help Mauricio

[Guest.Visitor]

If no vitual devices are available with a screen width of 132, CA will select the next available device even though its defined as 80 columns. Try creating additional 132 devices. HTH, John.

[Guest.Visitor]

Scott; I am viewing a spool file that I know has more than 80 columns. When this user uses another profile he can see the reports as 132, but his profile shows the same report as 80 (on the same PC, with the same Client Access Session). I am going to delete his current profile and create him another one. Hopefully that will solve the problem. Thanks for the help Mauricio

[Guest.Visitor]

<<If no vitual devices are available with a screen width of 132, CA will select the next available device even though its defined as 80 columns. Try creating additional 132 devices.>> John; I have the system value set to autoconfigure virtual devices and its set to 500, currently their is around 250 users with only 1 session per user. How do I find out if the system is out of 132 devices, I was under the impression the default was 24x80 but if you changed the configuration to 27x132 on your session and saved it, then you would always get that setting. Regards Mauricio

[S.Mildenberger]

Mauricio, I don't think you have to worry about it, you are correct in thinking that if your session is set to 132 columns you will always get a device supporting it. If there are no more 132 left, and there are unused 80 column devices then the system will delete one of those and re-create it for 132 columns. I know it works this way, we do have auto-config on if that affects how this works. Scott Mildenberger

[Guest.Visitor]

The vitual devices are defined on the 400, typically as QPADEV0001. It probably created these devices as device types 5251 instead of say a 3477. Try WRKDEVD DEVD(QPADEV*) to view the devices/type.

[Guest.Visitor]

We have autoconfig off. I guess thats the difference. I didn't see how a user profile would control the size of the session.