We have been purchasing your quarterly updates of Midrange Computing on CD for <BR>
some time now. We are thinking about cancelling our subscription and going <BR>
elsewhere. <p>The product has major failings and today, when we really needed to find an <BR>
article for a project deadline, it just became apparent how BAD the product <BR>
really is. We did not remember what month the article was written in and you <BR>
would think that a person could do a search on all articles on an individual <BR>
CD. Not the case. With Adobe Acrobat, I could only search ONE particular <BR>
article at a time for keywords so we had to click September 1999, then click <BR>
the article, search and then repeat the steps for each article for each month. <BR>
Now that is just a stupid design of software that is useless! What we want, <BR>
similiar to some of your competitors, is a full archived magazine search <BR>
application that can find any keyword for any article since Midrange came into <BR>
existence. Putting 3 months of aricles on one CD is stupid too, in my <BR>
opinion. Take a cue from Ziff-Davis and include at least a full 5 year <BR>
archive, not 3 months. <p>One theme comes to mind while trying to use this software and that is usability <BR>
testing. It must have never happened because the product is WEAK! Please <BR>
provide one CD with MANY years of archived articles as well as a decent search <BR>
engine. <p>Mark Overstreet <BR>
Fayette County Clerk's Office <BR> This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

I recently acquired the ResourceCD/400 that you mentioned, and I'm NOT <BR>
experiencing the shortcomings that you are referring to. I would suggest <BR>
getting a newer copy of the product. I must admit that I haven't figure out <BR>
how to view the corresponding source code to the articles. But, I have the <BR>
feeling, that these must be transferred from their web site.

Mr Overstreet (copy sent via email): <p>Your posting on our Web forum has come to my attention. <p>I am writing to inform you that your posting has made it clear to use that our <BR>
&nbsp;installation and setup instructions on the ResourceCD need updating and <BR>
enhancing. We will be working on that in the near future. <p>However, please note that the ResourceCD does not contain the flaws you <BR>
mentioned in your Web posting. <p>a. It is possible that once you have attached the proper indexes (located on <BR>
the disk), Acrobat will let you enter a text string one time and will return <BR>
results for the entire catalog of Midrange Computing, AS/400 Network Expert, <BR>
and AS/400 NetJava Expert articles that match that text string in a single <BR>
window. You can then simply click to access as many of the articles as you want <BR>
to see. To attach the indexes, make sure you are running the current version of <BR>
the Acrobat Reader (it's on the disk), then Run Resource CD. Next, click on the <BR>
Edit menu and choose Search, then Select Indexes. Click all three indexes and <BR>
hit okay. Thereafter, when you search, you will get results from all issues of <BR>
all publications. <p> b. Please note that each quarterly update contains all the issues. In the case <BR>
of MC, we go back to 1988 (before it was even named MC). The quarterly updates <BR>
&nbsp;contain all the old information, plus the last three months of issues of MC, <BR>
ANE, and ANJE. <p>If you have any further questions or problems, I hope you won't hesitate to <BR>
email or call me. <p>Amy Newman <BR>
Executive Managing Editor, Midrange Computing <BR>
760-931-8615; This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Good response, Amy. I appreciated getting the facts straight on the CD. I <BR>
don't subscribe anymore, because I just don't have time to use it all, but the <BR>
original posting certainly did make me wonder about ever changing my mind. <p>It's also great when dissatisfied customers do complain, because you get a <BR>
&nbsp;chance to respond, so thanks to Mark, as well.