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Enterprise Management by Exception: Just the Ticket!
Wednesday, April 30 2014, 09:00 - 10:00
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Enterprise Management by Exception: Just the Ticket!

Out-of-Control Escalation
The increasing popularity of cloud-as-a-service solutions often requires a multi-layered approach to enterprise management. But beware—skip the systems management layer and you could find yourself drowning in tickets!

When an exception occurs, the issue is escalated all the way up to the IT Service Management (ITSM) and Business Service Management (BSM) layers, which create tickets and coordinate a manual response…even for those events which could easily be automated.

Optimize QoS
Systems management solutions are designed to stop tickets from happening in the first place. This webinar compares the role of each management layer and describes how Robot systems management solutions can integrate with the other layers to maximize quality of service (QoS).

• Learn how the top layers of enterprise management improve QoS
• Discover the role of systems management in managing IBM i domains
• Watch a live demo of Robot systems management solutions that solve events at the source
• Gain practical integration tips and techniques for your enterprise

BONUS: Register today and get access to an exclusive white paper that explores this topic in detail.

Andy Kowalski, Technical Solutions Consultant (HelpSystems)

The presentation and demonstration lasts 50 minutes, followed by a 10-minute Q&A session.


Wednesday, April 30, 2014 9:00 am Central Daylight Time