The answer to the question "Which is best, consulting or training?" is clearly "Both."
Written by CJ Rhoads Over the years, I have done thousands of training sessions and hundreds of large consulting projects. In this article, we'll go into the best practices for how and when to use these two valuable services; but first, allow me to define the difference.
Companies interested in improving their IT department's effectiveness recognize ITIL's contribution in optimizing IT processes and thereby providing better service for their users.
Written by Philippe Magne
Editor's note: This article is an extraction from the free white paper "ARCAD and the ITIL Framework," which is available at the MC White Paper Center.
Companies that are concerned about the effectiveness of their IT organizations can take advantage of best practices models such as the IT Infrastructure Library (ITIL), the Capability Maturity Model (CMM), and Control Objectives for Information and related Technology (COBIT) to help them evaluate and improve their processes. Let's take a look at the advantages of adopting the ITIL framework in your organization.