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July 27, 2009 | Vol 4 Issue 13

 

In This Issue:

Feature Article - Application Software
 
Closing the ERP Knowledge Gap: The Iterative Cycle of Training and Consulting

The answer to the question "Which is best, consulting or training?" is clearly "Both."

cj_rhoadsWritten by CJ Rhoads
Over the years, I have done thousands of training sessions and hundreds of large consulting projects. In this article, we'll go into the best practices for how and when to use these two valuable services; but first, allow me to define the difference.


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Feature Article - Application Software
 
ITIL Best Practices: Put Quality of Service at the Center of Your IS

Companies interested in improving their IT department's effectiveness recognize ITIL's contribution in optimizing IT processes and thereby providing better service for their users.

Written by Philippe Magne

Editor's note: This article is an extraction from the free white paper "ARCAD and the ITIL Framework," which is available at the MC White Paper Center.

Companies that are concerned about the effectiveness of their IT organizations can take advantage of best practices models such as the IT Infrastructure Library (ITIL), the Capability Maturity Model (CMM), and Control Objectives for Information and related Technology (COBIT) to help them evaluate and improve their processes. Let's take a look at the advantages of adopting the ITIL framework in your organization.


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