osTicket has paid support if you need it, but a robust user community is there to help the uninitiated.
Written by Chris Smith
In a recent episode of Help Desk, the Web comics cartoon series that parodies the computer industry, Alex (the cartoon's protagonist) is confronted by a caller who asks for a list of questions to which Alex knows he has answers. The reason? "It seems like every time I call, you can't help me," the anonymous voice says. "Whatever problem I have just so happens to be the one issue that is completely out of your hands." The caller's solution to this dilemma is to work the problem backward. "Why don't you give me a list of topics you know you have an answer to, and I'll pick one of them?"
Automate your job scheduling and eliminate sleepless nights.
Written by Tom Huntington
What keeps you up at night? Imagine being a data center manager and having to worry each night whether your team will run processes in the correct order, whether they might miss an event, or whether they'll forget that there is a special process to run.