11
Wed, Dec
4 New Articles

How a company transformed employee HR experience with an AI assistant

Analytics & Cognitive News
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

IBM Build Partner Inspire for Solutions Development is a regional consulting firm that provides enterprise IT solutions across the Middle East. Jad Haddad, Head of AI at Inspire for Solutions Development has embraced the IBM watsonx™ AI and data platform to enhance the HR experience for its 450 employees.

By Bretty Rawson, IBM Corporation

Next-gen HR for a next-gen workforce

As a new generation of digital natives enters the workforce, we are seeing new expectations around the employee experience. Gen Z employees prefer an HR experience that mirrors the speed and convenience of the social and e-commerce channels they grew up with.

Like many businesses, our approach to HR used to depend heavily on manual, time-consuming processes. To attract and retain talent in the long term, we need to make routine HR activities quick and seamless. These activities include booking vacations, submitting expenses or requesting health insurance forms quick and seamless for our employees.

Building an innovative AI assistant

We saw an opportunity to transform our approach to HR by embracing the latest in generative AI technology.

Our new solution is conversational AI powered by IBM® watsonx Assistant™. It’s built on large language models from Meta Llama 3, which we trained by using IBM® watsonx.ai. We’ve seamlessly integrated the assistant into our internal company portal, putting it right at our employees’ fingertips. Now, our people can ask HR-related questions in natural language and get instant support.

Consider the following example. An employee says to the assistant: “I want to take tomorrow off as annual leave.” Behind the scenes, the conversational AI receives the request, accesses the necessary HR systems via APIs and makes the booking in real time.

This not only saves time for our employees, but also helps our HR professionals focus on value-added activities. And crucially, we can provide a high-quality experience that helps make Inspire for Solutions Development a more desirable place to work.

Selecting an open, trusted platform

The IBM watsonx platform is the perfect fit for our AI ambitions. We can choose the open models that are right for us, and then fine-tune them as much as we need with watsonx.ai. The platform offers tailored solutions for HR, which helped us get our virtual assistant into production quickly and efficiently. 

With the API integration, the agent can complete HR-related tasks for employees, rather than just providing assistance. Our employees are delighted with our new AI assistant, and we plan to build on the strong results we’ve already achieved.

For example, we are working on making the chatbot available in Arabic and improving its overall accuracy and performance. In addition, we are considering switching from Meta Llama 3 to IBM Granite™ models.

Working closely with trusted, familiar partners

IBM assigned a dedicated Build seller, Levent Kaygusuz, to guide us through the onboarding process and help us develop a partnership roadmap focused on co-creation, co-selling and reaching new markets. In addition, IBM appointed a customer success manager, Amine Anouja, to support us throughout this journey.

We collaborated closely with the IBM Build Lab to start our first on-premises watsonx™ platform in our data center. IBM also used their highly skilled resources to expedite innovation and reduce time to market for our solution.

Driving internal and external confidence

We’ve deployed IBM solutions for many clients across the Middle East, and we’ve found them to be nothing but robust, secure and reliable. We get direct assistance from IBM whenever we need it, and the team regularly checks in with us to make sure we’re getting the most out of the IBM solution portfolio. If I had to sum up why we’ve chosen to be an IBM Build Partner in one word, it would be trust.

Grow your business with innovative technology solutions

BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

Support MC Press Online

$

Book Reviews

Resource Center

  • SB Profound WC 5536 Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. You can find Part 1 here. In Part 2 of our free Node.js Webinar Series, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Brian will briefly discuss the different tools available, and demonstrate his preferred setup for Node development on IBM i or any platform. Attend this webinar to learn:

  • SB Profound WP 5539More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.

  • SB HelpSystems ROBOT Generic IBM announced the E1080 servers using the latest Power10 processor in September 2021. The most powerful processor from IBM to date, Power10 is designed to handle the demands of doing business in today’s high-tech atmosphere, including running cloud applications, supporting big data, and managing AI workloads. But what does Power10 mean for your data center? In this recorded webinar, IBMers Dan Sundt and Dylan Boday join IBM Power Champion Tom Huntington for a discussion on why Power10 technology is the right strategic investment if you run IBM i, AIX, or Linux. In this action-packed hour, Tom will share trends from the IBM i and AIX user communities while Dan and Dylan dive into the tech specs for key hardware, including:

  • Magic MarkTRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now!  Request Now.

  • SB HelpSystems ROBOT GenericForms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.

  • SB HelpSystems ROBOT GenericIT security is a top priority for businesses around the world, but most IBM i pros don’t know where to begin—and most cybersecurity experts don’t know IBM i. In this session, Robin Tatam explores the business impact of lax IBM i security, the top vulnerabilities putting IBM i at risk, and the steps you can take to protect your organization. If you’re looking to avoid unexpected downtime or corrupted data, you don’t want to miss this session.

  • SB HelpSystems ROBOT GenericCan you trust all of your users all of the time? A typical end user receives 16 malicious emails each month, but only 17 percent of these phishing campaigns are reported to IT. Once an attack is underway, most organizations won’t discover the breach until six months later. A staggering amount of damage can occur in that time. Despite these risks, 93 percent of organizations are leaving their IBM i systems vulnerable to cybercrime. In this on-demand webinar, IBM i security experts Robin Tatam and Sandi Moore will reveal:

  • FORTRA Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:

  • FORTRAManaging messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events? Automate your message center with the Robot Message Management Solution. Key features include:

  • FORTRAThe thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing. Manage your reports with the Robot Report Management Solution. Key features include:

  • FORTRAFor over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks. Manage your job schedule with the Robot Job Scheduling Solution. Key features include:

  • LANSA Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.

  • LANSAWhen it comes to creating your business applications, there are hundreds of coding platforms and programming languages to choose from. These options range from very complex traditional programming languages to Low-Code platforms where sometimes no traditional coding experience is needed. Download our whitepaper, The Power of Writing Code in a Low-Code Solution, and:

  • LANSASupply Chain is becoming increasingly complex and unpredictable. From raw materials for manufacturing to food supply chains, the journey from source to production to delivery to consumers is marred with inefficiencies, manual processes, shortages, recalls, counterfeits, and scandals. In this webinar, we discuss how:

  • The MC Resource Centers bring you the widest selection of white papers, trial software, and on-demand webcasts for you to choose from. >> Review the list of White Papers, Trial Software or On-Demand Webcast at the MC Press Resource Center. >> Add the items to yru Cart and complet he checkout process and submit

  • Profound Logic Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

  • SB Profound WC 5536Join us for this hour-long webcast that will explore:

  • Fortra IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn: