MC Systems Insight
MC Power Technology Manager
MC RPG Developer
MC Power Developer
MC TNT Tips 'n Techniques
MC AIX Expert
MC Linux Expert
MC Mobile on Power
This Week @ the MC Press Bookstore

September 10, 2012 | Volume 7 Issue 16


TOP STORY: Instrumentation and Automation Fuel Customer Experience Data Collection
FEATURED ARTICLE: PCI DSS Compliance with Managed File Transfer
NEWS HIGHLIGHT:  IBM Enhances Parallel Environment (PE) Developer Edition for Power Systems
WHITE PAPER: PCI DSS Compliance with Managed File Transfer
FORUM: Free MMAIL Utility Now Supports PDF Conversion
EVENT: Secure Managed File Transfer: Meeting Compliance Regulations
Manage Subscription | Contact Us


Sponsor - T.L. Ashford & Associates

Barcode400 Labeling Software makes it easy for IBM i users to design and print labels in minutes.

T.L. Ashford has over 28 years of experience in software development and backs that commitment with a highly qualified technical support team.

You can count on T.L. Ashford for your bar code, compliance and RFID labeling needs. Call 800-541-4893 to see what Barcode400 Software can do for you or use the Live Chat feature at


Feature Article - Internet
Instrumentation and Automation Fuel Customer Experience Data Collection

Editor's Note: This article is an excerpt from the book Customer Experience Analytics published by MC Press.

arvind sathiWritten by Dr. Arvind Sathi 

Large automation investments in customer touch points, products, and business processes are rapidly creating enormous volumes of data as well as capabilities to make changes at electronic speeds. This chapter explores these changes in "instrumentation" and how they provide an environment for Customer Experience Analytics (CEA).


IVR, kiosks, mobile devices, email, chat, corporate web sites, third-party applications, and social networks have generated a fair amount of event information about our customers. In addition, customer interaction via traditional media, such as call centers, can now be analyzed and organized.


Sponsor - Profound Logic

On-demand Webinar: What’s New in Profound UI 4.5

Profound UI 4.5 is here, and this on-demand Webinar with IBM Champion Scott Klement gives you a front-row seat to see it in action!

Watch now and discover what the latest release of Profound Logic’s groundbreaking IBM i application and modernization suite has to offer, including:

-       A new open-source development framework that eliminates vendor lock in

-       SQL Security and parameter markers

-       Enhancements to the Visual Designer, new chart features, and more!

Watch the On-demand Webinar >>


Feature Article - Security
PCI DSS Compliance with Managed File Transfer

It's imperative that IT professionals become well-versed in all of the PCI DSS regulations.

Written by Linoma Software

Editor's Note: This article introduces the free white paper "PCI DSS Compliance with Managed File Transfer" available from the MC White Paper Center.


PCI DSS compliance requirements will continually evolve under the auspices of the PCI Security Standards Council throughout a newly defined 36-month lifecycle. This may mean that the security "tweaks" that IT implements today for PCI DSS 2.0 may be inadequate to handle the data security requirements of the next version of the standard.


In the News



Support MC Press - Visit our Sponsors

Forums Sponsor



Search Sponsor