osTicket has paid support if you need it, but a robust user community is there to help the uninitiated.

Written by Chris Smith

In a recent episode of Help Desk, the Web comics cartoon series that parodies the computer industry, Alex (the cartoon's protagonist) is confronted by a caller who asks for a list of questions to which Alex knows he has answers. The reason? "It seems like every time I call, you can't help me," the anonymous voice says. "Whatever problem I have just so happens to be the one issue that is completely out of your hands." The caller's solution to this dilemma is to work the problem backward. "Why don't you give me a list of topics you know you have an answer to, and I'll pick one of them?"

In this article, security expert Carol Woodbury answers those nagging questions you have about AIX security.

Written by Carol Woodbury

Security terms are thrown about in articles and manuals, but do you know what they really mean? Below are some of the questions I asked when I was first learning about AIX security. Perhaps you have some of the same questions I did. Let's take a look.

Organizations now can be assured of prompt notification should they ever fall out of compliance regardless of changing priorities, personnel, or workloads within their IT departments.

New version adds support for IBM i 6.1, 7.1 and VIOS, plus enhanced remote data replication.