How to Count and Keep Your Midrange Knowledge Capital

Business Intelligence
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

Knowledge is one of those really big words (even though it has only two syllables). It’s big because it can take on many different connotations and encompasses some concepts that are extremely hard to define. In the last couple of years, the IT community has embraced the concept of knowledge in a big way. While savvy managers have always known that having well-educated and highly motivated employees in technical positions is important to the success of any business, a new model that promises to create, leverage, and retain business knowledge has become a cornerstone of the new knowledge economy: knowledge management (KM). This term has been subject to extensive use and abuse, but there is no question that it is a big concept that can help businesses in terms of both day-to-day operations and maintaining a long-term competitive advantage.

I’m not going to expound on the academic and philosophical definitions of knowledge and KM. There have been literally hundreds of treatises from the academic community defining what knowledge and KM are. (See, for example.) Unfortunately, if you get 20 different academicians in the same room, you’d be lucky to get a consensus of three on the true definition of knowledge and KM. Let’s just agree on one thing: Information resides in your databases, but knowledge resides in your staff’s brains. I’m going to show you how to find, catalog, and retain the business knowledge you already have in the brains of your midrange computing enterprise. Creating a true KM environment may not be easy, but it is well within the grasp of any organization willing to adapt its business culture to the new knowledge economy.

The Many Faces of Midrange Knowledge Capital

Any midrange shop has a variety of knowledge capital, and, hopefully, the managerial staff recognizes this fact. I like to break the knowledge capital contained in the average midrange shop into three major categories:

• Operational knowledge—Like any car, the AS/400 and its networking infrastructure can be analyzed with sophisticated tools, but intuition and experience often provide insight that IBM manuals and performance analyzers can’t offer.

• Technical knowledge—This refers to the programming, analysis, and design of technical systems in use at your company. It can include both internally and externally developed systems.

• Business knowledge—This is probably the most elusive yet most valuable knowledge in your enterprise. Business knowledge is usually obtained only after spending much time and energy learning the unique aspects of your business. It is therefore more valuable and irreplaceable than operational and technical knowledge, which is more easily transferred between employees.

In an AS/400 shop, operational knowledge capital should lead to consistently good performance, smooth upgrades, tight security, and quick recovery from any abnormal situations. Although dozens of articles have been written about performance tuning and IBM provides several excellent manuals explaining how to tune your AS/400 with or without add-on performance tools, it takes a fair amount of experience to learn and apply the finer points of system tuning. Now that most shops use TCP/IP to access the Internet, a whole new dimension has been added to AS/400 operations. Keeping a variety of Web servers up and running is now mandatory for most businesses. Because each system is different, it’s not easy to apply what was learned at one location to a different scenario, so cross-training operations staff is mandatory for keeping operational knowledge capital within an organization. Having a knowledgeable operations staff can save time and money by avoiding poor batch or interactive performance, inadequate security, inactive Web servers, incomplete system upgrades, or, worst of all, the inability to recover from a system failure quickly and completely. Lots of AS/400s run for a year or more without any problems, but not having and preserving operational knowledge capital is the one method guaranteed to create a system problem.

Although technical knowledge capital seems as if it should be the most straightforward of IT knowledge, this is not always the case. If you’re running an enterprise resource planning (ERP) package and a programmer/analyst leaves, it may seem like all you need to do is find someone who has experience with the same software to replace that person. Likewise, if you’re writing your own applications by using RPG or a visual language and one of your programmers leaves, a replacement of similar or even more mature abilities might seem the easy solution. The same can be said for all different Web programmers, even though the intricacies of each business’s TCP/IP server configuration are notorious for their usually unnecessary complexity. Unfortunately, replacing a lost employee is really not the solution to losing knowledge capital. Each AS/400 shop has its own standards and methodology, both formal and informal. A programming staff should work as a team. The loss of any team member, whether the quarterback or the center, inevitably affects the whole team. That member’s replacement, however intelligent, needs to be integrated into the programming team over time. He needs to learn both formal and informal shop standards and become comfortable in the new environment. Again, cross-training staff certainly helps save technical knowledge capital, but the actual transference of that knowledge to new employees takes lots of time and energy.

Now comes the real problem: business knowledge capital. As I’ve pointed out, this is the hardest knowledge to capture, maintain, and transfer. Operational and technical knowledge capital both depend on business knowledge. An operations staff must know when interactive and batch demands on the system are highest for a particular business. Security and recoverability vary according to the nature of a business. Programmers, especially Web designers, should know the business goals of their company and maximize their systems to achieve those goals. Systems analysts must drill down to design the most effective system configuration to share and leverage the unique business knowledge present in their enterprise. Business knowledge capital is the bottom line: It can mean the difference

between just getting by and creating a competitive advantage in the marketplace with the resulting enterprise profitability.

Knowledge Capital: Better than Gold in a Knowledge Economy

Now that I have looked at the three major areas of midrange knowledge capital, the question of how a system can be designed to save this knowledge capital arises. While true knowledge capital resides in the cerebra of an enterprise’s employees, it’s difficult to extract if the employees don’t want to submit to radical brain surgery. The best way to keep and share knowledge is to retain all the company’s knowledge workers, but that is not a realistic goal.

Since humans currently lack the power of telepathy, vocal communication and written communication are the only ways to share knowledge. However, because of the capricious nature of vocal communication, I’m going to talk about ways to capture just the knowledge contained in the variety of documents knowledge workers use to communicate with one another. Just as enterprise information resides in many different databases, business knowledge usually resides in the many different documents and messages workers use in their daily communications. Documentation has a number of different formats:

• Formal business documentation, such as financial reports, procedural manuals, employee guidelines, and statements of business objectives

• Informal documentation that is contained in program creation/modification proposals, memos, and minutes from departmental meetings

• Free-form documentation contained in email, personal notes, and work diaries (i.e., to-do lists)

One of the biggest challenges in a knowledge economy is to design a system to save and share knowledge contained in the thousands of different documents exchanged daily within an enterprise. An employee may leave the business at any time, but that employee inevitably leaves behind a legacy contained in a multitude of documents. Any astute manager will make sure that as much knowledge capital as possible is saved in documents that are organized in an intelligible manner. Using a system such as OfficeVision/400 (soon to become unsupported software), Lotus Notes, or Microsoft Exchange can certainly empower the archiving and sharing of documents. But if your enterprise doesn’t have one of these solutions, how can you save the knowledge capital contained in the myriad documents exchanged daily? Plain old common sense can go a long way toward saving the business knowledge contained in documents of all sorts.

The first task in designing a system to archive knowledge is to encourage your employees to write down what they know. This may seem rather simplistic, but, in reality, it can be difficult to motivate knowledge workers to take the time to document and archive everything from formal program specifications to informal recommendations for improving business practices. Although documentation of all sorts may seem a mundane task to many knowledge workers, it is an essential part of finding and preserving enterprise knowledge capital.

Even if you can get your employees to document their ongoing projects as well as their new ideas, it’s often difficult to find the individual expertise hidden in their formal and informal documentation. Because knowledge discovery and archiving are so difficult to perform manually, several companies have made automatic KM discovery a major focus of their new products. Tacit Knowledge Systems ( has an intriguing product called KnowledgeMail (Plus), which can mine knowledge capital from all email sent within an organization. By June 2000, Lotus ( will roll out its new Raven KM

“discovery engine,” which will enhance its already robust messaging and work flow applications with special features targeted to find and save knowledge capital.

There are several other automatic KM solutions on the horizon, but none, including Raven, currently runs on the AS/400. Because of this, it’s essential that every midrange shop design an internal method of mining formal and informal documents for knowledge capital. You can easily do this by creating a DB2 database that includes records of operational, technical, and business knowledge. All employees probably have knowledge in multiple areas. They will also discover and use new knowledge, so keeping this database up-to-date is essential in understanding who is an expert in each area. Operational logs, project specifications and history, employee awards, and documentation of both formal and informal group collaboration should all be entered into this knowledge database. Although having collaborative tools such as Lotus Notes makes tracking and archiving knowledge capital easier, the absence of such tools should not preclude your organization from using your basic IT tools to track and catalog your knowledge capital.

Plant and Grow Your Knowledge Capital

Identifying and archiving your current knowledge capital is the first step in creating a competitive business in the new knowledge economy. The next level of commitment to the KM model should be to grow the knowledge capital you already have. As mentioned, the best way to preserve knowledge capital is to retain the knowledge experts you already have. By default, this task almost always falls on the shoulders of your human resource (HR) department. A progressive and proactive HR department can be the deciding factor in keeping the most important knowledge resources you have.

Businesses must recognize that they have a tenuous grasp on today’s knowledge workers. Many enterprises erroneously believe that they own the knowledge capital of their work force. While this may be true in a strictly legal sense, reality doesn’t hold up to this model. Right-to-work laws are the overriding factor when it comes to intellectual property, and there’s no shortage of new employment opportunities for knowledge workers.

The knowledge economy has created a new model for employees: the empowered worker. Most employees know that they have knowledge essential to their employers’ businesses and have no regrets about leaving a job environment that is sterile and static. If a business really wants to keep its knowledge workers, it must challenge them and stretch their abilities with exciting projects and especially with educational opportunities. Knowledge workers are well aware of the incredible pace of IT change and expect their employers to help them keep pace with this change. Whereas salary and benefits were once the most important aspects of employment, employees now expect their jobs to help them increase their IT knowledge rather than just pay the bills. The knowledge economy has changed the role of employee from laborer to volunteer. Today, knowledge workers want to feel as if they are business partners rather than mere servants. Education, both formal and informal, is one key to helping employees feel as if they are an important and valued asset of their company. This can take a variety of forms:

• Tutelage by senior employees

• Computer-based training (CBT)

• Just-In-Time (JIT) Web-based learning

• Traditional conferences and seminars

• Help obtaining formal certification

All these forms of education will help build an environment of knowledge creation and sharing, which is an integral part of keeping employees and their expertise with the company. Certification is particularly important in today’s IT environment, since it boosts both an employee’s self-esteem and that employee’s value to the employer. Web-based training, in conjunction with CBT, can be an inexpensive way to increase an employee’s knowledge and empowerment. Any company that wants to keep its knowledge workers happy and employed must take all these varieties of education seriously.

In this day of the virtual office, there is a variety of other perks that can help retain knowledge workers. Flexible work hours, mobile computing, job sharing, and the opportunity to take short sabbaticals can help businesses increase and retain their knowledge capital. Regardless of how assiduously a business tries to preserve its knowledge capital, when a knowledge worker leaves, company knowledge capital is lost, and replacing it is both time-consuming and expensive. In today’s knowledge economy, perspicacious enterprises should recognize the value of their knowledge capital and expect to spend a significant amount of time and money keeping their employees well educated and excited about working at their enterprises.

If You Can’t Keep Your Knowledge Capital, You May Pay Dearly

Even though KM and keeping and nurturing knowledge capital have become major forces in the modern IT shop, many companies still think that it’s cost-effective to hire consultants when their own knowledge workers can’t handle complex new projects alone. This reflects the old attitude that it is quicker and easier to pay outsiders an hourly fee to implement new technology than it is to take the time and energy to educate the company’s own staff. In addition, changing workforce demographics create more knowledge-based jobs, but there are less qualified knowledge workers available for these jobs because of Baby Boomer retirement.

This dynamic is putting pressure on corporations to hire retirees as consultants, just as it is pressuring the government to approve visas for more foreign workers. Because foreign workers must return to their countries when their visas expire, they may be the cheapest workers to pay, but their knowledge is, by nature, elusive and thus extremely expensive. The use of consultants may seem inevitable to some, but this strategy can often backfire. For example, using outside consultants may seem an expeditious path toward setting up a new e-business until you take a look at the real costs involved. Once the e- business is up and running, the consultants all disappear into the netherworld of IT, and, unless you take serious steps to prevent it, their knowledge goes with them. You may save some money in benefits and education, but who’s going to maintain and develop your Web site in the consultants’ absence?

If a business does decide to use consultants, a system of sharing their knowledge with permanent employees should be in place before their first step through the corporate door. The pressure to use consultants to complete large and complex projects may be overwhelming, but saving their knowledge when they leave should take precedence over just getting the job done. Once again, documentation, mentoring, and employee involvement are essential to retaining knowledge capital that consultants bring to an enterprise. If the project is completed on time and on budget but the knowledge that created that project leaves the building with the consultants, your company creates a knowledge vacuum that can be filled only by hiring more and more consultants. This is a sure way to spend money on knowledge that can’t be capitalized by your enterprise: a very expensive proposition.

The new knowledge economy has created a whole new model for obtaining and retaining IT staff. Businesses that recognize the need to create a corporate environment that nurtures and saves the knowledge of their employees will be far better off than those enterprises mired in the past culture of worker exploitation over empowerment. Making

your employees partners rather than captives can help you save and increase your knowledge capital. While software aimed at archiving knowledge capital can help your enterprise, continuing education, flexible employment parameters, and a creative environment may be the best investment you can make in the source of all knowledge capital: the people who make up your enterprise.







  • Mobile Computing and the IBM i

    SB ASNA PPL 5450Mobile computing is rapidly maturing into a solid platform for delivering enterprise applications. Many IBM i shops today are realizing that integrating their IBM i with mobile applications is the fast path to improved business workflows, better customer relations, and more responsive business reporting.

    This ASNA whitepaper takes a look at mobile computing for the IBM i. It discusses the different ways mobile applications may be used within the enterprise and how ASNA products solve the challenges mobile presents. It also presents the case that you already have the mobile programming team your projects need: that team is your existing RPG development team!

    Get your copy today!

  • Automate IBM i Operations using Wireless Devices

    DDL SystemsDownload the technical whitepaper on MANAGING YOUR IBM i WIRELESSLY and (optionally) register to download an absolutely FREE software trail. This whitepaper provides an in-depth review of the native IBM i technology and ACO MONITOR's advanced two-way messaging features to remotely manage your IBM i while in or away from the office. Notify on-duty personnel of system events and remotely respond to complex problems (via your Smartphone) before they become critical-24/7. Problem solved!

    Order your copy here.

  • DR Strategy Guide from Maxava: Brand New Edition - now fully updated to include Cloud!


    Download your free copy of DR Strategy Guide for IBM i from Maxava today.


  • White Paper: Node.js for Enterprise IBM i Modernization

    SB Profound WP 5539

    If your business is thinking about modernizing your legacy IBM i (also known as AS/400 or iSeries) applications, you will want to read this white paper first!

    Download this paper and learn how Node.js can ensure that you:
    - Modernize on-time and budget - no more lengthy, costly, disruptive app rewrites!
    - Retain your IBM i systems of record
    - Find and hire new development talent
    - Integrate new Node.js applications with your existing RPG, Java, .Net, and PHP apps
    - Extend your IBM i capabilties to include Watson API, Cloud, and Internet of Things

    Read Node.js for Enterprise IBM i Modernization Now!


  • 2020 IBM i Marketplace Survey Results


    This year marks the sixth edition of the popular IBM i Marketplace Survey Results. Each year, HelpSystems sets out to gather data about how businesses use the IBM i platform and the IT initiatives it supports. Year over year, the survey has begun to reveal long-term trends that give insight into the future of this trusted technology.

    More than 500 IBM i users from around the globe participated in this year’s survey, and we’re so happy to share the results with you. We hope you’ll find the information interesting and useful as you evaluate your own IT projects.

  • AIX Security Basics eCourse

    Core Security

    With so many organizations depending on AIX day to day, ensuring proper security and configuration is critical to ensure the safety of your environment. Don’t let common threats put your critical AIX servers at risk. Avoid simple mistakes and start to build a long-term plan with this AIX Security eCourse. Enroll today to get easy to follow instructions on topics like:

    • Removing extraneous files
    • Patching systems efficiently
    • Setting and validating permissions
    • Managing service considerations
    • Getting overall visibility into your networks


  • Developer Kit: Making a Business Case for Modernization and Beyond

    Profound Logic Software, Inc.

    Having trouble getting management approval for modernization projects? The problem may be you're not speaking enough "business" to them.

    This Developer Kit provides you study-backed data and a ready-to-use business case template to help get your very next development project approved!

  • What to Do When Your AS/400 Talent Retires

    HelpSystemsIT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators is small.

    This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:

    • Why IBM i skills depletion is a top concern
    • How leading organizations are coping
    • Where automation will make the biggest impact


  • IBM i Resources Retiring?

    SB HelpSystems WC GenericLet’s face it: IBM i experts and RPG programmers are retiring from the workforce. Are you prepared to handle their departure?
    Our panel of IBM i experts—Chuck Losinski, Robin Tatam, Richard Schoen, and Tom Huntington—will outline strategies that allow your company to cope with IBM i skills depletion by adopting these strategies that allow you to get the job done without deep expertise on the OS:
    - Automate IBM i processes
    - Use managed services to help fill the gaps
    - Secure the system against data loss and viruses
    The strategies you discover in this webinar will help you ensure that your system of record—your IBM i—continues to deliver a powerful business advantage, even as staff retires.


  • Backup and Recovery Considerations for Security Data and Encrypted Backups

    SB PowerTech WC GenericSecurity expert Carol Woodbury is joined by Debbie Saugen. Debbie is an expert on IBM i backup and recovery, disaster recovery, and high availability, helping IBM i shops build and implement effective business continuity plans.
    In today’s business climate, business continuity is more important than ever. But 83 percent of organizations are not totally confident in their backup strategy.
    During this webinar, Carol and Debbie discuss the importance of a good backup plan, how to ensure you’re backing up your security information, and your options for encrypted back-ups.

  • Profound.js: The Agile Approach to Legacy Modernization

    SB Profound WC GenericIn this presentation, Alex Roytman and Liam Allan will unveil a completely new and unique way to modernize your legacy applications. Learn how Agile Modernization:
    - Uses the power of Node.js in place of costly system re-writes and migrations
    - Enables you to modernize legacy systems in an iterative, low-risk manner
    - Makes it easier to hire developers for your modernization efforts
    - Integrates with Profound UI (GUI modernization) for a seamless, end-to-end legacy modernization solution


  • Data Breaches: Is IBM i Really at Risk?

    SB PowerTech WC GenericIBM i is known for its security, but this OS could be more vulnerable than you think.
    Although Power Servers often live inside the safety of the perimeter firewall, the risk of suffering a data leak or data corruption remains high.
    Watch noted IBM i security expert Robin Tatam as he discusses common ways that this supposedly “secure” operating system may actually be vulnerable and who the culprits might be.

    Watch the webinar today!


  • Easy Mobile Development

    SB Profound WC GenericWatch this on-demand webinar and learn how to rapidly and easily deploy mobile apps to your organization – even when working with legacy RPG code! IBM Champion Scott Klement will demonstrate how to:
    - Develop RPG applications without mobile development experience
    - Deploy secure applications for any mobile device
    - Build one application for all platforms, including Apple and Android
    - Extend the life and reach of your IBM i (aka iSeries, AS400) platform
    You’ll see examples from customers who have used our products and services to deliver the mobile applications of their dreams, faster and easier than they ever thought possible!


  • Profound UI: Unlock True Modernization from your IBM i Enterprise

    SB Profound PPL 5491Modern, web-based applications can make your Enterprise more efficient, connected and engaged. This session will demonstrate how the Profound UI framework is the best and most native way to convert your existing RPG applications and develop new modern applications for your business. Additionally, you will learn how you can address modernization across your Enterprise, including databases and legacy source code, with Profound Logic.

  • Node Webinar Series Pt. 1: The World of Node.js on IBM i

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

    Part 1 will teach you what Node.js is, why it's a great option for IBM i shops, and how to take advantage of the ecosystem surrounding Node.

    In addition to background information, our Director of Product Development Scott Klement will demonstrate applications that take advantage of the Node Package Manager (npm).

  • 5 New and Unique Ways to Use the IBM i Audit Journal

    SB HelpSystems ROBOT GenericYou must be asking yourself: am I doing everything I can to protect my organization’s data? Tune in as our panel of IBM i high availability experts discuss:

    - Why companies don’t test role swaps when they know they should
    - Whether high availability in the cloud makes sense for IBM i users
    - Why some organizations don’t have high availability yet
    - How to get high availability up and running at your organization
    - High availability considerations for today’s security concerns

  • Profound.js 2.0: Extend the Power of Node to your IBM i Applications

    SB Profound WC 5541In this Webinar, we'll demonstrate how Profound.js 2.0 enables you to easily adopt Node.js in your business, and to take advantage of the many benefits of Node, including access to a much larger pool of developers for IBM i and access to countless reusable open source code packages on npm (Node Package Manager).
    You will see how Profound.js 2.0 allows you to:

    • Provide RPG-like capabilities for server-side JavaScript.
    • Easily create web and mobile application interfaces for Node on IBM i.
    • Let existing RPG programs call Node.js modules directly, and vice versa.
    • Automatically generate code for Node.js.
    • Automatically converts existing RPGLE code into clean, simplified Node.js code.

    Download and watch today!


  • Make Modern Apps You'll Love with Profound UI & Profound.js

    SB Profound WC 5541Whether you have green screens or a drab GUI, your outdated apps can benefit from modern source code, modern GUIs, and modern tools.
    Profound Logic's Alex Roytman and Liam Allan are here to show you how Free-format RPG and Node.js make it possible to deliver applications your whole business will love:

    • Transform legacy RPG code to modern free-format RPG and Node.js
    • Deliver truly modern application interfaces with Profound UI
    • Extend your RPG applications to include Web Services and NPM packages with Node.js


  • Accelerating Programmer Productivity with Sequel


    Most business intelligence tools are just that: tools, a means to an end but not an accelerator. Yours could even be slowing you down. But what if your BI tool didn't just give you a platform for query-writing but also improved programmer productivity?
    Watch the recorded webinar to see how Sequel:

    • Makes creating complex results simple
    • Eliminates barriers to data sources
    • Increases flexibility with data usage and distribution

    Accelerated productivity makes everyone happy, from programmer to business user.

  • Business Intelligence is Changing: Make Your Game Plan

    SB_HelpSystems_WC_GenericIt’s time to develop a strategy that will help you meet your informational challenges head-on. Watch the webinar to learn how to set your IT department up for business intelligence success. You’ll learn how the right data access tool will help you:

    • Access IBM i data faster
    • Deliver useful information to executives and business users
    • Empower users with secure data access

    Ready to make your game plan and finally keep up with your data access requests?


  • Controlling Insider Threats on IBM i

    SB_HelpSystems_WC_GenericLet’s face facts: servers don’t hack other servers. Despite the avalanche of regulations, news headlines remain chock full of stories about data breaches, all initiated by insiders or intruders masquerading as insiders.
    User profiles are often duplicated or restored and are rarely reviewed for the appropriateness of their current configuration. This increases the risk of the profile being able to access data without the intended authority or having privileges that should be reserved for administrators.
    Watch security expert Robin Tatam as he discusses a new approach for onboarding new users on IBM i and best-practices techniques for managing and monitoring activities after they sign on.

  • Don't Just Settle for Query/400...

    SB_HelpSystems_WC_GenericWhile introducing Sequel Data Access, we’ll address common frustrations with Query/400, discuss major data access, distribution trends, and more advanced query tools. Plus, you’ll learn how a tool like Sequel lightens IT’s load by:

    - Accessing real-time data, so you can make real-time decisions
    - Providing run-time prompts, so users can help themselves
    - Delivering instant results in Microsoft Excel and PDF, without the wait
    - Automating the query process with on-demand data, dashboards, and scheduled jobs

  • How to Manage Documents the Easy Way

    SB_HelpSystems_WC_GenericWhat happens when your company depends on an outdated document management strategy?
    Everything is harder.
    You don’t need to stick with status quo anymore.
    Watch the webinar to learn how to put effective document management into practice and:

    • Capture documents faster, instead of wasting everyone’s time
    • Manage documents easily, so you can always find them
    • Distribute documents automatically, and move on to the next task


  • Lessons Learned from the AS/400 Breach

    SB_PowerTech_WC_GenericGet actionable info to avoid becoming the next cyberattack victim.
    In “Data breach digest—Scenarios from the field,” Verizon documented an AS/400 security breach. Whether you call it AS/400, iSeries, or IBM i, you now have proof that the system has been breached.
    Watch IBM i security expert Robin Tatam give an insightful discussion of the issues surrounding this specific scenario.
    Robin will also draw on his extensive cybersecurity experience to discuss policies, processes, and configuration details that you can implement to help reduce the risk of your system being the next victim of an attack.

  • Overwhelmed by Operating Systems?

    SB_HelpSystems_WC_GenericIn this 30-minute recorded webinar, our experts demonstrate how you can:

    • Manage multiple platforms from a central location
    • View monitoring results in a single pane of glass on your desktop or mobile device
    • Take advantage of best practice, plug-and-play monitoring templates
    • Create rules to automate daily checks across your entire infrastructure
    • Receive notification if something is wrong or about to go wrong

    This presentation includes a live demo of Network Server Suite.


  • Real-Time Disk Monitoring with Robot Monitor

    SB_HelpSystems_WC_GenericYou need to know when IBM i disk space starts to disappear and where it has gone before system performance and productivity start to suffer. Our experts will show you how Robot Monitor can help you pinpoint exactly when your auxiliary storage starts to disappear and why, so you can start taking a proactive approach to disk monitoring and analysis. You’ll also get insight into:

    • The main sources of disk consumption
    • How to monitor temporary storage and QTEMP objects in real time
    • How to monitor objects and libraries in real time and near-real time
    • How to track long-term disk trends



  • Stop Re-keying Data Between IBM I and Other Applications

    SB_HelpSystems_WC_GenericMany business still depend on RPG for their daily business processes and report generation.Wouldn’t it be nice if you could stop re-keying data between IBM i and other applications? Or if you could stop replicating data and start processing orders faster? Or what if you could automatically extract data from existing reports instead of re-keying? It’s all possible. Watch this webinar to learn about:

    • The data dilemma
    • 3 ways to stop re-keying data
    • Data automation in practice

    Plus, see how HelpSystems data automation software will help you stop re-keying data.


  • The Top Five RPG Open Access Myths....BUSTED!

    SB_Profound_WC_GenericWhen it comes to IBM Rational Open Access: RPG Edition, there are still many misconceptions - especially where application modernization is concerned!

    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"


  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_GenericToo much paper is wasted. Attempts to locate documents in endless filing cabinets.And distributing documents is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally


  • IBM i: It’s Not Just AS/400


    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days


  • Ask the RDi Experts

    SB_HelpSystems_WC_GenericWatch this recording where Jim Buck, Susan Gantner, and Charlie Guarino answered your questions, including:

    • What are the “hidden gems” in RDi that can make me more productive?
    • What makes RDi Debug better than the STRDBG green screen debugger?
    • How can RDi help me find out if I’ve tested all lines of a program?
    • What’s the best way to transition from PDM to RDi?
    • How do I convince my long-term developers to use RDi?

    This is a unique, online opportunity to hear how you can get more out of RDi.


  • Node.js on IBM i Webinar Series Pt. 2: Setting Up Your Development Tools

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. In Part 2, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Attend this webinar to learn:

    • Different tools to develop Node.js applications on IBM i
    • Debugging Node.js
    • The basics of Git and tools to help those new to it
    • Using as a pre-built development environment



  • Inside the Integrated File System (IFS)

    SB_HelpSystems_WC_GenericDuring this webinar, you’ll learn basic tips, helpful tools, and integrated file system commands—including WRKLNK—for managing your IFS directories and Access Client Solutions (ACS). We’ll answer your most pressing IFS questions, including:

    • What is stored inside my IFS directories?
    • How do I monitor the IFS?
    • How do I replicate the IFS or back it up?
    • How do I secure the IFS?

    Understanding what the integrated file system is and how to work with it must be a critical part of your systems management plans for IBM i.


  • Expert Tips for IBM i Security: Beyond the Basics

    SB PowerTech WC GenericIn this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

    Don't miss this chance to take your knowledge of IBM i security beyond the basics.



  • 5 IBM i Security Quick Wins

    SB PowerTech WC GenericIn today’s threat landscape, upper management is laser-focused on cybersecurity. You need to make progress in securing your systems—and make it fast.
    There’s no shortage of actions you could take, but what tactics will actually deliver the results you need? And how can you find a security strategy that fits your budget and time constraints?
    Join top IBM i security expert Robin Tatam as he outlines the five fastest and most impactful changes you can make to strengthen IBM i security this year.
    Your system didn’t become unsecure overnight and you won’t be able to turn it around overnight either. But quick wins are possible with IBM i security, and Robin Tatam will show you how to achieve them.

  • How to Meet the Newest Encryption Requirements on IBM i

    SB PowerTech WC GenericA growing number of compliance mandates require sensitive data to be encrypted. But what kind of encryption solution will satisfy an auditor and how can you implement encryption on IBM i? Watch this on-demand webinar to find out how to meet today’s most common encryption requirements on IBM i. You’ll also learn:

    • Why disk encryption isn’t enough
    • What sets strong encryption apart from other solutions
    • Important considerations before implementing encryption



  • Security Bulletin: Malware Infection Discovered on IBM i Server!

    SB PowerTech WC GenericMalicious programs can bring entire businesses to their knees—and IBM i shops are not immune. It’s critical to grasp the true impact malware can have on IBM i and the network that connects to it. Attend this webinar to gain a thorough understanding of the relationships between:

    • Viruses, native objects, and the integrated file system (IFS)
    • Power Systems and Windows-based viruses and malware
    • PC-based anti-virus scanning versus native IBM i scanning

    There are a number of ways you can minimize your exposure to viruses. IBM i security expert Sandi Moore explains the facts, including how to ensure you're fully protected and compliant with regulations such as PCI.



  • Fight Cyber Threats with IBM i Encryption

    SB PowerTech WC GenericCyber attacks often target mission-critical servers, and those attack strategies are constantly changing. To stay on top of these threats, your cybersecurity strategies must evolve, too. In this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access




  • 10 Practical IBM i Security Tips for Surviving Covid-19 and Working From Home

    SB PowerTech WC GenericNow that many organizations have moved to a work from home model, security concerns have risen.

    During this session Carol Woodbury will discuss the issues that the world is currently seeing such as increased malware attacks and then provide practical actions you can take to both monitor and protect your IBM i during this challenging time.


  • How to Transfer IBM i Data to Microsoft Excel

    SB_HelpSystems_WC_Generic3 easy ways to get IBM i data into Excel every time
    There’s an easy, more reliable way to import your IBM i data to Excel? It’s called Sequel. During this webinar, our data access experts demonstrate how you can simplify the process of getting data from multiple sources—including Db2 for i—into Excel. Watch to learn how to:

    • Download your IBM i data to Excel in a single step
    • Deliver data to business users in Excel via email or a scheduled job
    • Access IBM i data directly using the Excel add-in in Sequel

    Make 2020 the year you finally see your data clearly, quickly, and securely. Start by giving business users the ability to access crucial business data from IBM i the way they want it—in Microsoft Excel.



  • HA Alternatives: MIMIX Is Not Your Only Option on IBM i

    SB_HelpSystems_WC_GenericIn this recorded webinar, our experts introduce you to the new HA transition technology available with our Robot HA software. You’ll learn how to:

    • Transition your rules from MIMIX (if you’re happy with them)
    • Simplify your day-to-day activities around high availability
    • Gain back time in your work week
    • Make your CEO happy about reducing IT costs

    Don’t stick with a legacy high availability solution that makes you uncomfortable when transitioning to something better can be simple, safe, and cost-effective.



  • Comply in 5! Well, actually UNDER 5 minutes!!

    SB CYBRA PPL 5382

    TRY the one package that solves all your document design and printing challenges on all your platforms.

    Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product.

    Request your trial now!

  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413Robot automates the routine tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
    - Simplified backup procedures
    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits. Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413Managing messages on your IBM i can be more than a full-time job if you have to do it manually. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution. Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution. Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413For over 30 years, Robot has been a leader in systems management for IBM i.
    Manage your job schedule with the Robot Job Scheduling Solution. Key features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center efficiency.