Watson Conversation lets you build intelligent apps that can handle customer orders and queries for websites and customer services.
By John Ghrist
By using its combination of speech-to-text and natural-language comprehension skills, Watson Conversation is capable of helping create chat applications and virtual customer service agents that can handle many routine operations in those areas. This two-part series will focus first on Watson Conversation's attributes and some potential applications. The second installment will cover Watson Virtual Agent and explain how applications using that cloud service can improve customer services such as telephone support.