The Principles of Project Management, Part 3

  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

Skills Required for Effective Project Management

Editor's Note: This article is excerpted from Chapter 1 of Fundamentals of Technology Project Management

To be an effective project manager you need a fairly diverse set of skills. To develop these skills, you need a certain level of talent in quite a few areas. For instance, you need to be organized. If you live your life in a totally chaotic way, never remember to pay bills on time, turn up late for everything, and hate having to live by a schedule, this is probably not a good career choice for you! An important note is that being a great engineer or an accomplished technical lead does not necessarily mean that you will make an effective project manager or that you will enjoy being a project manager. Project management should not be seen as the obvious next step on the career path of an engineer who is looking for what he or she should be doing next. Project management is a career in itself, and though it requires some level of technical acumen, it is not going to be a good career choice for everyone who possesses some technical knowledge.

You can develop the skills you need to be an effective project manager as long as you have some basic talent or skill to build on. You need to be passionate about this career choice. It will be challenging and demanding. It is also going to be fun and very rewarding. It will require a lot of effort on your part to develop and hone the skills necessary to enable you to have a successful career in technology project management. This exciting career opportunity offers a myriad of opportunities for advancement.

Organizational Skills

Organizational skills are essential for a project manager at any level. Whether you are an assistant project manager, a junior project manager, or a senior project manager, you will not be able to function without excellent organizational skills. You will be juggling multiple tasks and dealing with lots of different people. You will be committing yourself to deadlines both personally and for your team, so you need to be sure you can deliver on them. This means that you need to have a really good sense of where you and your project team are with the project at all times. You also need to know how much “wiggle room” you have available to work on tasks not directly related to the development of your product. This could be reporting, budgeting, or attending planning meetings. A project manager constantly has a whole host of requests coming in from every direction imaginable.

You need to be able to organize your project, your own personal schedule/calendar, and those of your team members. Organizing your team is not telling them what to do; it is working with them to help them to manage their own time and to ensure that they have the time and resources to implement the tasks you have assigned to them. You are empowering your team members to achieve their objectives. You will be required to constantly prioritize and re-prioritize tasks for yourself and your team members. You need to be able to respond to changes quickly and effectively.

“Organized” means knowing where the file is that you need for your next meeting, arriving on time for your meeting, and being prepared. If you are hosting the meeting, you should ensure that you have prepared an agenda, that the agenda has been distributed to the attendees ahead of time, and that you have a clearly defined purpose and goal of the meeting. No one wants to spend time in meetings that are not productive or effective. If the meeting is not adding value, productivity, or effectiveness to your project, perhaps you do not need to hold the meeting!

Engineers, developers, and technical staff cannot be expected to be the best organizers. It is a great bonus if they are, but the success of the project hinges on the project manager’s ability to effectively organize all aspects of the project and the project schedule.

Without good organization, you will not be able to schedule effectively for you or for your project team(s). You will not be able to prioritize and re-prioritize appropriately. You will be unable to communicate effectively and accurately to your stakeholders regarding the status of your project. You will also have no idea whether or not you can deliver your project on time, with high quality and within budget. You should always know where you stand, and even in the early stages of the project, you should have at least an 80 percent level of confidence of whether or not you will be able to deliver your project on the specified completion date and within the specified budget.


A project manager is a leader, not only for the project he or she is managing but also within the organization for whom the project is being developed. To lead effectively, you will need to develop a high level of leadership skill. Organizational ability is a prerequisite for building effective leadership skills. Leading a project team can be a complex task. Unlike management in some other fields, technology management works a little differently. For instance, the manager is not necessarily the highest paid person on the project team. It is not unusual for senior engineering employees to be earning a higher salary than their manager is. Unless you came from a senior engineering position before becoming a project manager, the chances are that your team members will determine how the project gets implemented. You will communicate what needs to be accomplished, and their job is to figure out the best way to implement the solution within the allotted time and with the required functionality. You have a responsibility to remove any obstacles that prevent your team members from spending the maximum amount of their working time on tasks directly related to the development and implementation of the product.

Respect for your leadership is not a right, it is a privilege, and it needs to be earned. Your team needs to see you demonstrating your contribution to the project and the team in order for you to show that you are adding value to the process. The team may not always agree with your decisions, but they need to have confidence that you know what you are doing. You need to demonstrate integrity and treat others with respect and dignity at all times.

People Management

In your role as project manager, you may also be a people manager. You may be directly managing some, or all, of your team members. An effective manager needs to be able to set work assignments and track progress. This is, basically, the project management part of your job. In addition, other important skills are required to build and maintain a highly productive and high-quality team. You will need to coach and develop your team members. You will need to help them create and achieve their individual training and technical-development goals. If you work remotely from some or all of your team members, you will need to perform these tasks with little, or no, face-to-face communication. It is important to ensure that all team members are given the appropriate amount of attention and guidance regardless of their geographical location.

You may be responsible for goal and objective setting at the start of each year and for producing formal written performance reviews for each employee at the end of each performance cycle. Knowing what contributions each team member has made to the project or projects and to the team is essential to accurately and appropriately deliver performance feedback to your team members. Companies determine the level of salary increase, bonus, and other compensation given to each employee based on performance-review feedback from their manager. Therefore, honest and constructive feedback is critical to both the company and to each team member. Knowing your team members individually and understanding their work styles and their career goals are essential to developing highly motivated and productive team members.

An old adage states that we should “treat others as you would like to be treated.” That is a nice sentiment, but I question whether this approach will help you build a successful team. You need to treat others as they wish to be treated and not as you wish to be treated. Everyone is different, and we all have different needs. We are motivated by different assignments and by different rewards. Take the time to find out what those motivations are for each member of your team. Do not assume that you know what motivates and inspires someone. Ask them; you might be surprised at what you can find out. You might also be surprised at how easy it is to make adjustments to the way you manage that person that will prove to be mutually beneficial. We are all different, and diversity builds excellent teams. As a manager, you need to learn how to manage in a diverse environment and develop skill in adjusting your management style to fit the individual and the situation. These are important keys to successful people management.


Project managers need excellent communication skills, both written and verbal. You may not start out as “excellent,” but you must continually strive to get there. Communication skills are like your golf game (this will ring a bell for any golf players out there). You are never quite good enough; you can always improve your game, and just when you think you have attained excellence, you play a really bad game and end up back where you were a year ago. You must practice constantly to keep your skills honed. There is no such thing as “too many lessons.” You can learn from books, from classes, and from other people. One thing you will never be is a perfect, infallible communicator. When things go wrong; if you misjudged how to handle a situation (just as you may have misjudged getting that golf ball onto the green), you need to put it behind you and continue without losing your confidence. Tomorrow could be an excellent communication day!

Being able to communicate clearly and effectively is fundamentally important. Knowing how to stay “high level” and not getting into the details is critical. Your role is to communicate what someone else needs to know, not to impress him or her with how much you know. Knowing what level of detail your stakeholders and team members need is a skill that you will learn to develop both from reading this book and from personal experience.

High-quality written communication is a necessary skill for any project manager. You will be required to write documents, reports, emails, and, possibly, employee reviews. These all require more than basic writing ability. If your writing is not very good now, I recommend that you brush up on that skill as soon as possible. One way to improve your writing ability is to read a lot of material similar to the documents you will be writing. This will give you a feel for the content and the style of the communication. Many companies have specific formats or templates that they use for documents and reports. This makes it a little easier to get started, and you can read some of the previously written material to get a feel for the style and tone commonly used at that particular company.

Communicating virtually is different from communicating face-to-face. As with any other kind of communication, the more you do it, the more skilled you become. The most challenging aspect of virtual communication is avoiding distractions, for you and for the person you are communicating with. Multitasking while communicating virtually does not make you more productive. It makes you unprofessional and sloppy in your work. If you are not paying attention, you will miss important information and you risk alienating the person or people to whom you are communicating. You don’t have to be able to see someone to know they are distracted and not paying full attention. Demonstrating respectful behavior means stopping what you are doing and giving others your full attention.

Time Management

Engineers are not generally known for having great time management skills. It is the project manager’s job to help his or her employees accomplish their tasks in a timely manner regardless of how good the employee’s time-management skills are. You need your team members to be at meetings on time, and you need them to focus on the assigned tasks and not get distracted. Be creative when you come up with ideas on how to accomplish this. One project that I was involved in had a rule that if you were late for a meeting, you had to tell a joke, sing a song, or dance for the team. After that rule was introduced, there were only two more latecomers to the meeting for the duration of the project. One habitual latecomer stated that the thought of having to perform in front of the whole team cured him of his tardiness. He figured out how to set reminders on his calendar and paid attention to them! This kind of rule may not work well in corporate settings, but it might be just the ticket in more informal environments where the team members know each other very well! Another rule I have seen that works quite well is not allowing latecomers into your meeting unless they bring donuts for the team. This can work particularly well for the more thrifty members of your team. I have also seen projects where latecomers are not allowed into the room. The rule is to either turn up on time or do not turn up at all. That can be rather harsh and may not always prove to be the most productive way to run your meetings, but in some situations, or for specific types of meetings, it may work. I would certainly not recommend that you put this rule in place for your weekly scheduled status meetings!

Your own time management may also be a challenge for you. Being an excellent organizer will not necessarily make it easy for you to manage your time. It can still be difficult. The nature of a project manager’s business is to have more on your plate than you can manage. Prioritizing tasks in order of importance rather than just working on the easy ones first is the most efficient way to manage your time. If you are accomplishing tasks that are critical, those will have the most positive impact on your project. Noncritical tasks may never get accomplished and there may be little, or no, effect on your project from not completing them.

In some project management jobs, you will find that your work is interrupted approximately every 10 to 15 minutes. Consequently, during the course of an hour, you can be dealing with any number of issues. Remembering (and finding time) to get back to your original task can be challenging. As you get more comfortable with working in this way, you risk developing an inability to focus on things for more than 10 or 15 minutes. There will be times when you have to spend hours writing documents and reviews or are in important meetings and you have to focus on one thing for an extended length of time. You need to develop the ability to focus on one thing for a long period of time and also develop the ability to focus on many things at the same time. I never said that this job would be easy! Trying to hide out in meeting rooms or bathrooms or keeping your office door closed won’t protect you from the onslaught! You have to be available at all times for your team members. They need you to be available so that they can continue to be productive. With any major issues that come up, you need to be informed and you need to make sure that your team members know this. You are the nucleus of the project; the team needs to be orbiting around you. You are the force that keeps them on track. When you feel the urge to bury your head in the sand, remember that at the end of the day, you are the one who will be held accountable!

Technical or Specialized Knowledge and Understanding

To manage technical projects, you need some knowledge of technology. You do not necessarily need to understand how to write code to be able to manage software developers. Additionally, you do not need to be able to install a network to be able to manage network engineers, but you need to understand enough about the technology that your teams are using to be able to understand what your team is working on. Without this knowledge, you will be unable to recognize whether your team is developing a high-quality product or not. Having some experience in one or more areas of engineering work will be of great benefit to you and your team, but it is not a necessity to be an effective project manager. Most technology project manager positions require some technical training. Some require a bachelor’s or even a master’s degree in a technical discipline.

Domain or “subject matter” knowledge is also important. You can learn it on the job, but you will often need to get up to speed very fast if you are to produce a good quality product and be able to communicate effectively with your stakeholders. For example, if you are working on developing a financial product, you will need some knowledge of finance, banking, and financial terms. If you are working on a system for dental practices, you are going to need some basic understanding of dental procedures and dental terms.

Business Management

Project managers are the “middle men/women” between the technical team and the business team. You need to be able to translate technical terms to business terms and vice versa. To understand business requirements, you will need some understanding of business and business management. Your world will often be completely technology focused, but the users of your products may not be technically adept at all.

Building the biggest product with the most features or using the most up-to-date technology that you can is not what a project manager is hired to do. Engineers usually want to build the biggest and the best and to have as much technical challenge in each project as possible. Your role is to ensure that you are meeting the business requirements of the project. You have a budget, you have a timeline, and you have a project scope. Your client, whether internal or external, will very likely have compromised on the features they would have liked to make the project financially feasible. The product should be built to meet the client needs and not to fulfill a desire of your technical team to produce the most technically advanced product it can. This is where your understanding of the business needs is necessary to make informed decisions. You need to be managing the scope of your project within your development team as well as with the client. You need to be sure that your team is not going “above and beyond” in areas that are not ultimately beneficial to the business or to the client. You are the voice of the business to your team members, and you need to ensure that you have a clear understanding of what is good for the business and what is not good so that you can communicate this to your team and manage the scope of your project.

While implementing your project, you will have specific business objectives to meet. You will be accountable to the business for your deliverables and for completing your project within budget. You may need to supply the business managers and administrators with data and reports. The business managers are paying for the project(s) that you are managing, so you need to be able to work well with those folks and to have their trust and confidence in your ability to deliver.

Creating and Giving Presentations

Getting up in front of a room full of people and presenting your own (or others’) ideas is not everyone’s idea of a great day at the office! Whether you love an audience or are shaking in your boots at the prospect, it is going to be a part of the job at some point. Initially you may help put together the presentations and a more senior project manager may present, but as you move up the project management and corporate ladder, you will also be presenting. You can develop skill in presenting, in meeting facilitation, and in public speaking. The best way to improve your presentation skills is to give a lot of presentations. Volunteer to present as often as you can on subjects with which you feel comfortable. You will find yourself getting more and more confident as time goes by. You will stop being concerned about people looking at you and be more concerned with the subject matter and ensuring that everyone understands the full impact of what you are communicating.

Many presentations are given remotely using web-conferencing tools. Initially you may think that this will be much easier and less stressful because your audience cannot “see” you. However, you cannot see your audience, either, so you have no idea whether they are paying attention. If your presentation is not compelling, they may become distracted and start to read emails instead of focusing on your presentation. You need to be just as engaging and entertaining when presenting virtually as in person. The lack of eye contact means you have to work just a little bit harder to connect with your audience. It takes practice to develop virtual presentation skills just as it does with face-to-face presentations.

You may find that some of the presentations you give have both local and remote audience members. The danger with presenting to a room full of people and also having remote attendees is that it is easy to forget that the remote folks are there. You must be constantly cognizant of their presence. Don’t use hand gestures or point to parts of the presentation without also using web-based tools to virtually “point” to the information in your presentation. If someone in the room asks a question, you must remember to repeat the question before answering it to ensure that remote attendees know what the question was. The remote folks need to be able to contribute by participating in discussions, either by speaking verbally or submitting written questions or comments. It is helpful to have a facilitator in the room to help field questions and to share comments submitted in writing by remote audience members.


You will need to be proficient in PC computing and various project-tracking tools to manage your projects. These include the following:

  • Email
  • Calendaring and meeting-scheduling software
  • Microsoft Word®or equivalent
  • Microsoft Excel®or equivalent
  • Microsoft Project®or equivalent
  • Microsoft PowerPoint®or equivalent
  • Microsoft Visio®or equivalent
  • Web browser
  • Web conferencing and presentation tools
  • Video and audio conferencing
  • Social media
  • Instant messaging

It is assumed that you have some basic experience with most of these tools before you start.

Colleen Garton

Colleen Garton is a highly respected and experienced writer, consultant, and speaker. She is the author of two management books: Fundamentals of Technology Project Management and Managing Without Walls. Recognized internationally as an expert on virtual and global management, Colleen is an experienced and in-demand public speaker for numerous events and conferences around the world. She is also author of the blog Working With or Without Walls.

 Colleen has extensive management and training experience in the United States and internationally, with more than two decades of practical experience in traditional and virtual management spanning multiple industries. She is the owner of the Garton Consulting Group. Before founding the Garton Consulting Group, Ms. Garton held senior management positions at some major U.S. corporations.

You can follow Colleen on Twitter at @ColleenGarton and on Facebook.

MC Press books written by Colleen Garton available now on the MC Press Bookstore.

Fundamentals of Technology Project Management Fundamentals of Technology Project Management
Master the specific project management issues that technology professionals must face.
List Price $69.95

Now On Sale

Managing Without Walls Managing Without Walls
Optimize the effectiveness of your matter where they are.
List Price $37.95

Now On Sale

More Articles By This Author
Related Articles


Support MC Press Online





  • Mobile Computing and the IBM i

    SB ASNA PPL 5450Mobile computing is rapidly maturing into a solid platform for delivering enterprise applications. Many IBM i shops today are realizing that integrating their IBM i with mobile applications is the fast path to improved business workflows, better customer relations, and more responsive business reporting.

    This ASNA whitepaper takes a look at mobile computing for the IBM i. It discusses the different ways mobile applications may be used within the enterprise and how ASNA products solve the challenges mobile presents. It also presents the case that you already have the mobile programming team your projects need: that team is your existing RPG development team!

    Get your copy today!

  • Automate IBM i Operations using Wireless Devices

    DDL SystemsDownload the technical whitepaper on MANAGING YOUR IBM i WIRELESSLY and (optionally) register to download an absolutely FREE software trail. This whitepaper provides an in-depth review of the native IBM i technology and ACO MONITOR's advanced two-way messaging features to remotely manage your IBM i while in or away from the office. Notify on-duty personnel of system events and remotely respond to complex problems (via your Smartphone) before they become critical-24/7. Problem solved!

    Order your copy here.

  • DR Strategy Guide from Maxava: Brand New Edition - now fully updated to include Cloud!


    Download your free copy of DR Strategy Guide for IBM i from Maxava today.


  • White Paper: Node.js for Enterprise IBM i Modernization

    SB Profound WP 5539

    If your business is thinking about modernizing your legacy IBM i (also known as AS/400 or iSeries) applications, you will want to read this white paper first!

    Download this paper and learn how Node.js can ensure that you:
    - Modernize on-time and budget - no more lengthy, costly, disruptive app rewrites!
    - Retain your IBM i systems of record
    - Find and hire new development talent
    - Integrate new Node.js applications with your existing RPG, Java, .Net, and PHP apps
    - Extend your IBM i capabilties to include Watson API, Cloud, and Internet of Things

    Read Node.js for Enterprise IBM i Modernization Now!


  • 2020 IBM i Marketplace Survey Results


    This year marks the sixth edition of the popular IBM i Marketplace Survey Results. Each year, HelpSystems sets out to gather data about how businesses use the IBM i platform and the IT initiatives it supports. Year over year, the survey has begun to reveal long-term trends that give insight into the future of this trusted technology.

    More than 500 IBM i users from around the globe participated in this year’s survey, and we’re so happy to share the results with you. We hope you’ll find the information interesting and useful as you evaluate your own IT projects.

  • AIX Security Basics eCourse

    Core Security

    With so many organizations depending on AIX day to day, ensuring proper security and configuration is critical to ensure the safety of your environment. Don’t let common threats put your critical AIX servers at risk. Avoid simple mistakes and start to build a long-term plan with this AIX Security eCourse. Enroll today to get easy to follow instructions on topics like:

    • Removing extraneous files
    • Patching systems efficiently
    • Setting and validating permissions
    • Managing service considerations
    • Getting overall visibility into your networks


  • Developer Kit: Making a Business Case for Modernization and Beyond

    Profound Logic Software, Inc.

    Having trouble getting management approval for modernization projects? The problem may be you're not speaking enough "business" to them.

    This Developer Kit provides you study-backed data and a ready-to-use business case template to help get your very next development project approved!

  • What to Do When Your AS/400 Talent Retires

    HelpSystemsIT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators is small.

    This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:

    • Why IBM i skills depletion is a top concern
    • How leading organizations are coping
    • Where automation will make the biggest impact


  • IBM i Resources Retiring?

    SB HelpSystems WC GenericLet’s face it: IBM i experts and RPG programmers are retiring from the workforce. Are you prepared to handle their departure?
    Our panel of IBM i experts—Chuck Losinski, Robin Tatam, Richard Schoen, and Tom Huntington—will outline strategies that allow your company to cope with IBM i skills depletion by adopting these strategies that allow you to get the job done without deep expertise on the OS:
    - Automate IBM i processes
    - Use managed services to help fill the gaps
    - Secure the system against data loss and viruses
    The strategies you discover in this webinar will help you ensure that your system of record—your IBM i—continues to deliver a powerful business advantage, even as staff retires.


  • Backup and Recovery Considerations for Security Data and Encrypted Backups

    SB PowerTech WC GenericSecurity expert Carol Woodbury is joined by Debbie Saugen. Debbie is an expert on IBM i backup and recovery, disaster recovery, and high availability, helping IBM i shops build and implement effective business continuity plans.
    In today’s business climate, business continuity is more important than ever. But 83 percent of organizations are not totally confident in their backup strategy.
    During this webinar, Carol and Debbie discuss the importance of a good backup plan, how to ensure you’re backing up your security information, and your options for encrypted back-ups.

  • Profound.js: The Agile Approach to Legacy Modernization

    SB Profound WC GenericIn this presentation, Alex Roytman and Liam Allan will unveil a completely new and unique way to modernize your legacy applications. Learn how Agile Modernization:
    - Uses the power of Node.js in place of costly system re-writes and migrations
    - Enables you to modernize legacy systems in an iterative, low-risk manner
    - Makes it easier to hire developers for your modernization efforts
    - Integrates with Profound UI (GUI modernization) for a seamless, end-to-end legacy modernization solution


  • Data Breaches: Is IBM i Really at Risk?

    SB PowerTech WC GenericIBM i is known for its security, but this OS could be more vulnerable than you think.
    Although Power Servers often live inside the safety of the perimeter firewall, the risk of suffering a data leak or data corruption remains high.
    Watch noted IBM i security expert Robin Tatam as he discusses common ways that this supposedly “secure” operating system may actually be vulnerable and who the culprits might be.

    Watch the webinar today!


  • Easy Mobile Development

    SB Profound WC GenericWatch this on-demand webinar and learn how to rapidly and easily deploy mobile apps to your organization – even when working with legacy RPG code! IBM Champion Scott Klement will demonstrate how to:
    - Develop RPG applications without mobile development experience
    - Deploy secure applications for any mobile device
    - Build one application for all platforms, including Apple and Android
    - Extend the life and reach of your IBM i (aka iSeries, AS400) platform
    You’ll see examples from customers who have used our products and services to deliver the mobile applications of their dreams, faster and easier than they ever thought possible!


  • Profound UI: Unlock True Modernization from your IBM i Enterprise

    SB Profound PPL 5491Modern, web-based applications can make your Enterprise more efficient, connected and engaged. This session will demonstrate how the Profound UI framework is the best and most native way to convert your existing RPG applications and develop new modern applications for your business. Additionally, you will learn how you can address modernization across your Enterprise, including databases and legacy source code, with Profound Logic.

  • Node Webinar Series Pt. 1: The World of Node.js on IBM i

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

    Part 1 will teach you what Node.js is, why it's a great option for IBM i shops, and how to take advantage of the ecosystem surrounding Node.

    In addition to background information, our Director of Product Development Scott Klement will demonstrate applications that take advantage of the Node Package Manager (npm).

  • 5 New and Unique Ways to Use the IBM i Audit Journal

    SB HelpSystems ROBOT GenericYou must be asking yourself: am I doing everything I can to protect my organization’s data? Tune in as our panel of IBM i high availability experts discuss:

    - Why companies don’t test role swaps when they know they should
    - Whether high availability in the cloud makes sense for IBM i users
    - Why some organizations don’t have high availability yet
    - How to get high availability up and running at your organization
    - High availability considerations for today’s security concerns

  • Profound.js 2.0: Extend the Power of Node to your IBM i Applications

    SB Profound WC 5541In this Webinar, we'll demonstrate how Profound.js 2.0 enables you to easily adopt Node.js in your business, and to take advantage of the many benefits of Node, including access to a much larger pool of developers for IBM i and access to countless reusable open source code packages on npm (Node Package Manager).
    You will see how Profound.js 2.0 allows you to:

    • Provide RPG-like capabilities for server-side JavaScript.
    • Easily create web and mobile application interfaces for Node on IBM i.
    • Let existing RPG programs call Node.js modules directly, and vice versa.
    • Automatically generate code for Node.js.
    • Automatically converts existing RPGLE code into clean, simplified Node.js code.

    Download and watch today!


  • Make Modern Apps You'll Love with Profound UI & Profound.js

    SB Profound WC 5541Whether you have green screens or a drab GUI, your outdated apps can benefit from modern source code, modern GUIs, and modern tools.
    Profound Logic's Alex Roytman and Liam Allan are here to show you how Free-format RPG and Node.js make it possible to deliver applications your whole business will love:

    • Transform legacy RPG code to modern free-format RPG and Node.js
    • Deliver truly modern application interfaces with Profound UI
    • Extend your RPG applications to include Web Services and NPM packages with Node.js


  • Accelerating Programmer Productivity with Sequel


    Most business intelligence tools are just that: tools, a means to an end but not an accelerator. Yours could even be slowing you down. But what if your BI tool didn't just give you a platform for query-writing but also improved programmer productivity?
    Watch the recorded webinar to see how Sequel:

    • Makes creating complex results simple
    • Eliminates barriers to data sources
    • Increases flexibility with data usage and distribution

    Accelerated productivity makes everyone happy, from programmer to business user.

  • Business Intelligence is Changing: Make Your Game Plan

    SB_HelpSystems_WC_GenericIt’s time to develop a strategy that will help you meet your informational challenges head-on. Watch the webinar to learn how to set your IT department up for business intelligence success. You’ll learn how the right data access tool will help you:

    • Access IBM i data faster
    • Deliver useful information to executives and business users
    • Empower users with secure data access

    Ready to make your game plan and finally keep up with your data access requests?


  • Controlling Insider Threats on IBM i

    SB_HelpSystems_WC_GenericLet’s face facts: servers don’t hack other servers. Despite the avalanche of regulations, news headlines remain chock full of stories about data breaches, all initiated by insiders or intruders masquerading as insiders.
    User profiles are often duplicated or restored and are rarely reviewed for the appropriateness of their current configuration. This increases the risk of the profile being able to access data without the intended authority or having privileges that should be reserved for administrators.
    Watch security expert Robin Tatam as he discusses a new approach for onboarding new users on IBM i and best-practices techniques for managing and monitoring activities after they sign on.

  • Don't Just Settle for Query/400...

    SB_HelpSystems_WC_GenericWhile introducing Sequel Data Access, we’ll address common frustrations with Query/400, discuss major data access, distribution trends, and more advanced query tools. Plus, you’ll learn how a tool like Sequel lightens IT’s load by:

    - Accessing real-time data, so you can make real-time decisions
    - Providing run-time prompts, so users can help themselves
    - Delivering instant results in Microsoft Excel and PDF, without the wait
    - Automating the query process with on-demand data, dashboards, and scheduled jobs

  • How to Manage Documents the Easy Way

    SB_HelpSystems_WC_GenericWhat happens when your company depends on an outdated document management strategy?
    Everything is harder.
    You don’t need to stick with status quo anymore.
    Watch the webinar to learn how to put effective document management into practice and:

    • Capture documents faster, instead of wasting everyone’s time
    • Manage documents easily, so you can always find them
    • Distribute documents automatically, and move on to the next task


  • Lessons Learned from the AS/400 Breach

    SB_PowerTech_WC_GenericGet actionable info to avoid becoming the next cyberattack victim.
    In “Data breach digest—Scenarios from the field,” Verizon documented an AS/400 security breach. Whether you call it AS/400, iSeries, or IBM i, you now have proof that the system has been breached.
    Watch IBM i security expert Robin Tatam give an insightful discussion of the issues surrounding this specific scenario.
    Robin will also draw on his extensive cybersecurity experience to discuss policies, processes, and configuration details that you can implement to help reduce the risk of your system being the next victim of an attack.

  • Overwhelmed by Operating Systems?

    SB_HelpSystems_WC_GenericIn this 30-minute recorded webinar, our experts demonstrate how you can:

    • Manage multiple platforms from a central location
    • View monitoring results in a single pane of glass on your desktop or mobile device
    • Take advantage of best practice, plug-and-play monitoring templates
    • Create rules to automate daily checks across your entire infrastructure
    • Receive notification if something is wrong or about to go wrong

    This presentation includes a live demo of Network Server Suite.


  • Real-Time Disk Monitoring with Robot Monitor

    SB_HelpSystems_WC_GenericYou need to know when IBM i disk space starts to disappear and where it has gone before system performance and productivity start to suffer. Our experts will show you how Robot Monitor can help you pinpoint exactly when your auxiliary storage starts to disappear and why, so you can start taking a proactive approach to disk monitoring and analysis. You’ll also get insight into:

    • The main sources of disk consumption
    • How to monitor temporary storage and QTEMP objects in real time
    • How to monitor objects and libraries in real time and near-real time
    • How to track long-term disk trends



  • Stop Re-keying Data Between IBM I and Other Applications

    SB_HelpSystems_WC_GenericMany business still depend on RPG for their daily business processes and report generation.Wouldn’t it be nice if you could stop re-keying data between IBM i and other applications? Or if you could stop replicating data and start processing orders faster? Or what if you could automatically extract data from existing reports instead of re-keying? It’s all possible. Watch this webinar to learn about:

    • The data dilemma
    • 3 ways to stop re-keying data
    • Data automation in practice

    Plus, see how HelpSystems data automation software will help you stop re-keying data.


  • The Top Five RPG Open Access Myths....BUSTED!

    SB_Profound_WC_GenericWhen it comes to IBM Rational Open Access: RPG Edition, there are still many misconceptions - especially where application modernization is concerned!

    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"


  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_GenericToo much paper is wasted. Attempts to locate documents in endless filing cabinets.And distributing documents is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally


  • IBM i: It’s Not Just AS/400


    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days


  • Ask the RDi Experts

    SB_HelpSystems_WC_GenericWatch this recording where Jim Buck, Susan Gantner, and Charlie Guarino answered your questions, including:

    • What are the “hidden gems” in RDi that can make me more productive?
    • What makes RDi Debug better than the STRDBG green screen debugger?
    • How can RDi help me find out if I’ve tested all lines of a program?
    • What’s the best way to transition from PDM to RDi?
    • How do I convince my long-term developers to use RDi?

    This is a unique, online opportunity to hear how you can get more out of RDi.


  • Node.js on IBM i Webinar Series Pt. 2: Setting Up Your Development Tools

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. In Part 2, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Attend this webinar to learn:

    • Different tools to develop Node.js applications on IBM i
    • Debugging Node.js
    • The basics of Git and tools to help those new to it
    • Using as a pre-built development environment



  • Inside the Integrated File System (IFS)

    SB_HelpSystems_WC_GenericDuring this webinar, you’ll learn basic tips, helpful tools, and integrated file system commands—including WRKLNK—for managing your IFS directories and Access Client Solutions (ACS). We’ll answer your most pressing IFS questions, including:

    • What is stored inside my IFS directories?
    • How do I monitor the IFS?
    • How do I replicate the IFS or back it up?
    • How do I secure the IFS?

    Understanding what the integrated file system is and how to work with it must be a critical part of your systems management plans for IBM i.


  • Expert Tips for IBM i Security: Beyond the Basics

    SB PowerTech WC GenericIn this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

    Don't miss this chance to take your knowledge of IBM i security beyond the basics.



  • 5 IBM i Security Quick Wins

    SB PowerTech WC GenericIn today’s threat landscape, upper management is laser-focused on cybersecurity. You need to make progress in securing your systems—and make it fast.
    There’s no shortage of actions you could take, but what tactics will actually deliver the results you need? And how can you find a security strategy that fits your budget and time constraints?
    Join top IBM i security expert Robin Tatam as he outlines the five fastest and most impactful changes you can make to strengthen IBM i security this year.
    Your system didn’t become unsecure overnight and you won’t be able to turn it around overnight either. But quick wins are possible with IBM i security, and Robin Tatam will show you how to achieve them.

  • How to Meet the Newest Encryption Requirements on IBM i

    SB PowerTech WC GenericA growing number of compliance mandates require sensitive data to be encrypted. But what kind of encryption solution will satisfy an auditor and how can you implement encryption on IBM i? Watch this on-demand webinar to find out how to meet today’s most common encryption requirements on IBM i. You’ll also learn:

    • Why disk encryption isn’t enough
    • What sets strong encryption apart from other solutions
    • Important considerations before implementing encryption



  • Security Bulletin: Malware Infection Discovered on IBM i Server!

    SB PowerTech WC GenericMalicious programs can bring entire businesses to their knees—and IBM i shops are not immune. It’s critical to grasp the true impact malware can have on IBM i and the network that connects to it. Attend this webinar to gain a thorough understanding of the relationships between:

    • Viruses, native objects, and the integrated file system (IFS)
    • Power Systems and Windows-based viruses and malware
    • PC-based anti-virus scanning versus native IBM i scanning

    There are a number of ways you can minimize your exposure to viruses. IBM i security expert Sandi Moore explains the facts, including how to ensure you're fully protected and compliant with regulations such as PCI.



  • Fight Cyber Threats with IBM i Encryption

    SB PowerTech WC GenericCyber attacks often target mission-critical servers, and those attack strategies are constantly changing. To stay on top of these threats, your cybersecurity strategies must evolve, too. In this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access




  • 10 Practical IBM i Security Tips for Surviving Covid-19 and Working From Home

    SB PowerTech WC GenericNow that many organizations have moved to a work from home model, security concerns have risen.

    During this session Carol Woodbury will discuss the issues that the world is currently seeing such as increased malware attacks and then provide practical actions you can take to both monitor and protect your IBM i during this challenging time.


  • How to Transfer IBM i Data to Microsoft Excel

    SB_HelpSystems_WC_Generic3 easy ways to get IBM i data into Excel every time
    There’s an easy, more reliable way to import your IBM i data to Excel? It’s called Sequel. During this webinar, our data access experts demonstrate how you can simplify the process of getting data from multiple sources—including Db2 for i—into Excel. Watch to learn how to:

    • Download your IBM i data to Excel in a single step
    • Deliver data to business users in Excel via email or a scheduled job
    • Access IBM i data directly using the Excel add-in in Sequel

    Make 2020 the year you finally see your data clearly, quickly, and securely. Start by giving business users the ability to access crucial business data from IBM i the way they want it—in Microsoft Excel.



  • HA Alternatives: MIMIX Is Not Your Only Option on IBM i

    SB_HelpSystems_WC_GenericIn this recorded webinar, our experts introduce you to the new HA transition technology available with our Robot HA software. You’ll learn how to:

    • Transition your rules from MIMIX (if you’re happy with them)
    • Simplify your day-to-day activities around high availability
    • Gain back time in your work week
    • Make your CEO happy about reducing IT costs

    Don’t stick with a legacy high availability solution that makes you uncomfortable when transitioning to something better can be simple, safe, and cost-effective.



  • Node Webinar Series Pt. 1: The World of Node.js on IBM i

    SB Profound WC GenericHave you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.
    Part 1 will teach you what Node.js is, why it's a great option for IBM i shops, and how to take advantage of the ecosystem surrounding Node.
    In addition to background information, our Director of Product Development Scott Klement will demonstrate applications that take advantage of the Node Package Manager (npm).
    Watch Now.

  • The Biggest Mistakes in IBM i Security

    SB Profound WC Generic The Biggest Mistakes in IBM i Security
    Here’s the harsh reality: cybersecurity pros have to get their jobs right every single day, while an attacker only has to succeed once to do incredible damage.
    Whether that’s thousands of exposed records, millions of dollars in fines and legal fees, or diminished share value, it’s easy to judge organizations that fall victim. IBM i enjoys an enviable reputation for security, but no system is impervious to mistakes.
    Join this webinar to learn about the biggest errors made when securing a Power Systems server.
    This knowledge is critical for ensuring integrity of your application data and preventing you from becoming the next Equifax. It’s also essential for complying with all formal regulations, including SOX, PCI, GDPR, and HIPAA
    Watch Now.

  • Comply in 5! Well, actually UNDER 5 minutes!!

    SB CYBRA PPL 5382

    TRY the one package that solves all your document design and printing challenges on all your platforms.

    Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product.

    Request your trial now!

  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413Robot automates the routine tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
    - Simplified backup procedures
    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits. Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413Managing messages on your IBM i can be more than a full-time job if you have to do it manually. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution. Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution. Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413For over 30 years, Robot has been a leader in systems management for IBM i.
    Manage your job schedule with the Robot Job Scheduling Solution. Key features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center efficiency.