Hard Copy Is Far from Obsolete in an E-business World

Analysis of News Events
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With all the hoopla and hype surrounding e-business these days, it’s easy to forget that, for most companies, paper is still a preferred medium for conducting business and, more importantly, keeping track of information inside a company’s walls. This article explores some of the major players determining the future of printing.

Printer manufacturers and MIS managers have been hearing about the paperless office and electronic data interchange for so long that you might think they are all deaf to the new arguments about how paper will be defeated by the Internet and e-business. But that’s not so. Companies that sell printers, whether they are production laser printers for cranking out bills and statements or old-technology line printers out in warehouses and on shop floors, are altering their sales pitches to fit the new e-business model.

Printing isn’t just about hard copy any more, as companies like IBM, Xerox, and Hewlett-Packard have been quick to point out. Printing is about offering advanced technology to help companies create, store, and manage their hard copy while also allowing them to do more things with their printers than was possible in the past.

The future of printing involves adding color to normal print jobs, often with photo- realism, as well as the integration of production print jobs with groupware programs such as Lotus Domino and Microsoft Exchange. These improvements help companies better keep track of their nonproduction documents (such as email), as well as their production reports. Printing is now about transforming traditional documents, like plain billing statements, into marketing messages with personalized information content for customers. In many cases, companies like Xerox and IBM want to sell AS/400 shops advanced color printers that can effectively replace the offset printing they normally use to produce annual reports, marketing brochures, and other high-gloss documents.

Whether or not AS/400 shops have the need—or the money—for such advanced products remains to be seen. Nonetheless, AS/400 customers will continue to use high- speed production printers for their data centers, workgroup printers for their departments, and desktop printers for those who don’t want to or can’t use a workgroup printer. And dozens of vendors, a few of which will be profiled in this article, want to sell them these

devices. (This is by no means meant to be an exhaustive review of AS/400 printer vendors, but just an update on how the major players stack up.)

IBM Printing Systems Company

In August, IBM revamped its entire InfoPrint line of printers as well as its InfoPrint Manager software for controlling workgroup, print on demand, and normal production print jobs. IBM introduced the following products:

• The InfoPrint 32, a 32-pages-per-minute (ppm) cut sheet workgroup laser printer
• The InfoPrint 60, a 60-ppm cut sheet production laser printer
• An expanded InfoPrint 4000 line that includes a 708-ppm continuous form model that prints at that high rate in IBM’s standard 240- and 480-dpi formats and in the 600-dpi format

• The InfoPrint Color 100, a faster version of its wide-format color printer for marketing and book publishing

In addition to these production printers, IBM also sells a Network Printer line with machines that run at 12, 17, and 24 ppm, as well as the 3130 line of 30-ppm laser printers. The company is also still selling its 3835 and 3900 continuous forms printers, which range from 88-to 464-ppm in speed. All of these machines use the Intelligent Printer Data Stream (IPDS) that is incorporated into OS/400. In many cases, they also support Adobe’s PostScript and Hewlett-Packard’s PCL printer languages, too.

IBM doesn’t focus on just laser printers. The company also sells a broad line of impact printers that use a variety of mechanical technologies to smash ink smears onto paper. In late September, IBM announced a new family of line printers, the 6400s, which span a range from 500 to 1,500 lines per minute (lpm). IBM’s 6262 line of band printers, which zip along at 2,200 lpm, are the most popular high-speed impact printers in the AS/400 market.

Xerox Corporation

When it comes to high-speed production printing among AS/400 customers, these customers seem to prefer two vendors: IBM and Xerox. In the early 1990s, Xerox made an aggressive push into the AS/400 base and is now just behind IBM in terms of quantity of printers installed and aggregate printing capacity at big AS/400 sites. For a while back in the early 1990s, it looked as if Xerox would take over just about all of the high-end production printing business at AS/400 shops, but Big Blue fought back valiantly, meeting Xerox on technology and price.

Still, Xerox has one of the most well-known brand names in the business. In addition, it also has the broadest printer product line, ranging from 17-ppm network printers with 65,000 page per month duty cycles up to 1,300-ppm digital presses with the capability of printing tens of millions of pages per month. That makes Xerox a serious contender in the AS/400 printer market, and now that Richard Thoman, formerly IBM’s chief financial officer, is second in command at Xerox, it is reasonable to expect that Xerox will push harder into the IBM base. (Xerox may even, as is widely rumored, buy IBM’s Printing Systems division.)

Many Xerox printers have support for the IBM IPDS data stream built in. These printers usually also support PostScript, HP-PCL, ASCII, SCS, and other data streams, either directly or with third-party interface cards and software.

Like IBM, Xerox is repositioning itself from a printing company to a “knowledge management” company, seeking to make its products and marketing message relevant in the e-business era. Xerox is also increasingly focused on multifunction devices, which incorporate printer, scanner, fax, and copier functions all in the same machine with sophisticated software for storing and managing documents.

Hewlett-Packard Company

Five years ago, you could hardly find a Hewlett-Packard printer being used in a true production environment. HP’s machines, although well built and reliable, were just too slow. While HP dominated the market for printers under 20 ppm, it really didn’t have

the technology to compete against IBM, Xerox, and others for AS/400 production printing jobs. That was then, and this is now.

Today, HP has a wide range of workgroup printers that run from 8 to 40 ppm, and they are quickly taking market share from IBM and Xerox. HP’s LaserJet 4000s are, at 17 ppm, fine for lots of small production jobs (fewer than 65,000 pages a month) and are very inexpensive. The LaserJet 8000 (24 ppm) and 8100 (32 ppm) are perfect for many bigger jobs and can crank out up to 150,000 pages a month. And HP’s D640 High Volume Printer can handle 40 ppm and up to 300,000 pages a month.

While HP has never designed its printers with support for the AS/400 in mind, the company has worked with its partners Axis Communications and i-data to develop twinax adapter cards for its printers that incorporate electronics to support IBM’s IPDS and SCS printer data streams. Unbeknownst to most people, HP also sells its own brand of line printers, ranging from 500 to 1,400 lpm. However, these machines are available only for HP’s 3000 and 9000 series of servers.

Lexmark International

Like Hewlett-Packard, Lexmark International has been able to make its way into AS/400 shops with ever-faster laser printers that have become suitable for workgroup and production jobs. Lexmark, which used to be IBM’s low-end printer business before it was bought out by venture capitalists in 1991, has reinvented itself and is now nipping at the heels of HP in the desktop markets as well. Like most companies, those using AS/400s prefer HP printers for jobs under 45 ppm. But Lexmark is the number-two vendor at AS/400 shops.

Lexmark competes on price and technology with HP in its core market, laser printers that range in speed from 12 to 34 ppm. The new Optra Se 3455, a 34-ppm printer with 1,200 dpi resolution, is winning lots of kudos. The company sells a variety of adapter cards to connect its Optra laser printers to Ethernet and Token-Ring networks as well as twinax adapters that support the IBM SCS data stream and optional plug-in electronics that provide support for IBM’s IPDS data stream. Lexmark also sells two dot-matrix forms printers, the 2300 Plus with a speed of 350 characters per second (cps) and the 4227 (533 cps), as well as monochrome and color inkjet printers (which are not directly supported on the AS/400).

GENICOM Corporation

GENICOM is one of the oldest printer vendors in the AS/400 market and is especially popular as a provider of impact printers. The company has dozens of serial matrix and line matrix impact printers in its current product lines, as well as two laser printers equipped with electronics for connecting to IBM mainframes and AS/400s through coax and twinax links. Genicom’s 49XX line printers come in 400- and 800-lpm models with integrated twinax connections and built-in emulation for more than a dozen IBM AS/400 printers. The 4950 line printer can print at 1,400 lpm and is the fastest impact printer in the Genicom line.

Genicom also sells five serial matrix impact printers, the 3500s and 3900s, that range in speed from 480 to 840 cps. Three of these machines offer support for color. The Genicom microLaser 7916 is a 16-ppm cut sheet laser printer, while the 7924 can handle up to 24 ppm. Both models come with a twinax connection and support for IBM’s IPDS and SCS printer data streams as well as integrated support for PostScript, HP-PCL, and PPDS.

Printronix, Inc.

Printronix sells three different lines of machines. The company’s P5000 series of line matrix printers are network ready, as many laser printers are these days. The P5005 is a 500-lpm impact printer that can be purchased in a normal or quietized cabinet. The P5010 is a 1,000-lpm model that comes in a regular or quietized cabinet, while the P5215 is a 1,500 lpm machine in a quietized cabinet. All of the P5000s can connect to an AS/400

either through a network adapter or through a twinax port. The P5000s can emulate IBM 5225 and 4234 printers.

The company’s ThermaLine family of label printers is also popular at AS/400 shops for bar code and other kinds of specialized labels. These machines range in speed from 5 to 10 inches per second and print in resolutions of 203 or 300 dpi, depending on the model. Printronix also sells three laser printers. The L5020 is a 20-ppm device that has a duty cycle of 200,000 pages per month and offers 300 dpi resolution. The L1024 prints at 24 ppm, but has a lower, 50,000 page-per-month duty cycle. The L5035 can print on both cut sheet and continuous forms at 35 ppm; it has a 300,000 page per month duty cycle.

Decision Data

Decision Data is perhaps best known for its AS/400 impact printers, but the company also sells laser printers. In early November, Decision Data announced two new continuous forms laser printers for IBM AS/400s, RS/6000s, and mainframes. The 6920 can print 20 ppm and has a duty cycle of 200,000 pages per month, whereas the 6935 can print at a rate of 35 ppm and can handle up to 300,000 pages per month. Both handle forms as small as 7 inches across and as wide as 17.5 inches across. These printers support IPDS and HP-PCL, as well as Printronix LinePrinter and Graphics Language protocols.

Decision Data also sells the 6216 (16 ppm) and 6224 (24 ppm), both of which are cut sheet laser printers that provide up to 1,200 dpi resolution. The company’s 6540 serial matrix printer runs at up to 400 cps and attaches to the AS/400 through a built-in twinax link. The 6570 serial matrix printer is similar to the 6540, except that it runs at a faster 700 cps. Both machines support IBM’s SCS and IPDS protocols. The 6530 serial matrix printer from Decision Data is a slower model, with speeds ranging from 67 to 350 cps.

Decision Data, like IBM, also offers line matrix impact printers—the 6605, 6609, and 6614—that can print at 500, 900, and 1,400 lpm respectively. As with the other printers in the Decision Data line, the 6600s connect to AS/400s through twinax links and support IPDS and SCS data streams.

But Wait, There’s More!

These are by no means the only companies to look at when shopping for an AS/400 printer. (The sidebar "AS/400 Printer Vendors" shows a more complete list.) Lots of other companies sell laser and impact printers to midrange customers. Also, dozens of printer manufacturers make specialized devices for bar code printing and magnetic ink character recognition (MICR) printing for checks and for other types of labels. And, finally, some midrange printer companies offer services for integrating printers, especially low-end Hewlett-Packard and Lexmark printers, with AS/400s because integration can often be tricky. Check out MC’s online product guide at for a list of these printer services companies.

AS/400 Printer Vendors

ACOM 2850 E. 29th St. Long Beach, CA 90806 Tel: 800-347-3638 Fax: 562-424-8662 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Anzac Computer Equipment Corporation 19201 Cabot Blvd. Hayward, CA 94545

Tel: 510-731-1600 Fax: 510-731-1604 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Avery & Co. 5479 Cypress Drive Boulder, CO 80303 Tel: 800-499-4002 Fax: 303-499-3682 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 Tel: 800-652-2666 Fax: 516-328-5676 Web:

Cobra Systems Inc. 2555 E. Chapman Ave. Suite 216 Fullerton, CA 92831 Tel: 800-262-7298 Fax: 714-525-2581 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Computer Lab International 580 S. Melrose St. Placentia, CA 92870 Tel: 714-572-8000 Fax: 714-572-8008 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Computer Source Technologies 6126 S. Potomac Way Englewood, CO 80111 Tel: 800-340-7204 Fax: 303-799-1811 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Datamax Corporation 4501 Parkway Commerce Blvd. Orlando, FL 32808 Tel: 800-816-9649 Fax: 319-395-9719 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Datasouth Computer Corporation 4216 Stuart Andrew Blvd. Charlotte, NC 28217 Tel: 704-523-8500

Fax: 704-525-6104 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Decision Data 185 Commerce Drive, Suite 100 Ft. Washington, PA 19034 Tel: 800-887-2640 Fax: 215-283-2927 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

GENICOM Corporation 14800 Conference Center Drive Suite 400 Chantilly, VA 20151 Tel: 800-GEN-ICOM Fax: 540-949-1392 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Integrated Print Solutions, LC 3400 Silverstone
Suite 100
Plano, TX 75023 972-769-8030

Fax: 972-867-4794 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

IntelliTech International, Inc. 577 Main St. Hudson, MA 01749 Tel: 800-694-3034 Fax: 978-568-9591 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Magnetec Corporation 7 Laser Lane Wallingford, CT 06492 Tel: 800-243-8941, ext. 6094 Fax: 203-949-9048 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Tally Printer Corporation
P.O. Box 97018 Kent, WA 98064 Tel: 425-251-5524 Fax: 425-251-5520 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Output Technology 2310 N. Fancher Road Spokane, WA 99212 Tel: 509-536-0468 Fax: 509-533-1285


Printek, Inc. 1517 Townline Road Benton Harbor, MI 49022 Tel: 800-368-4636 Fax: 616-925-8539 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Printerm Datascribe, Inc. Olympic Towers, Suite 200 300 Pearl Street Buffalo, NY 14202 Tel: 800-267-8925 Fax: 905-660-3453 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Printronix, Inc.
P.O. Box 19559 17500 Cartwright Road Irvine, CA 92713 Tel: 800-826-3874 Fax: 949-660-8682 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

QMS, Inc. 1 Magnum Pass Mobile, AL 36618 Tel: 800-523-2696 Fax: 334-639-4460 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:

Rosetta Technologies Corporation 5912 Breckenridge Pkwy., Suite B Tampa, FL 33610 Tel: 800-937-4224 Fax: 813-620-1107 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web:







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    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"


  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_GenericToo much paper is wasted. Attempts to locate documents in endless filing cabinets.And distributing documents is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally


  • IBM i: It’s Not Just AS/400


    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days


  • Ask the RDi Experts

    SB_HelpSystems_WC_GenericWatch this recording where Jim Buck, Susan Gantner, and Charlie Guarino answered your questions, including:

    • What are the “hidden gems” in RDi that can make me more productive?
    • What makes RDi Debug better than the STRDBG green screen debugger?
    • How can RDi help me find out if I’ve tested all lines of a program?
    • What’s the best way to transition from PDM to RDi?
    • How do I convince my long-term developers to use RDi?

    This is a unique, online opportunity to hear how you can get more out of RDi.


  • Node.js on IBM i Webinar Series Pt. 2: Setting Up Your Development Tools

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. In Part 2, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Attend this webinar to learn:

    • Different tools to develop Node.js applications on IBM i
    • Debugging Node.js
    • The basics of Git and tools to help those new to it
    • Using as a pre-built development environment



  • Inside the Integrated File System (IFS)

    SB_HelpSystems_WC_GenericDuring this webinar, you’ll learn basic tips, helpful tools, and integrated file system commands—including WRKLNK—for managing your IFS directories and Access Client Solutions (ACS). We’ll answer your most pressing IFS questions, including:

    • What is stored inside my IFS directories?
    • How do I monitor the IFS?
    • How do I replicate the IFS or back it up?
    • How do I secure the IFS?

    Understanding what the integrated file system is and how to work with it must be a critical part of your systems management plans for IBM i.


  • Expert Tips for IBM i Security: Beyond the Basics

    SB PowerTech WC GenericIn this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

    Don't miss this chance to take your knowledge of IBM i security beyond the basics.



  • 5 IBM i Security Quick Wins

    SB PowerTech WC GenericIn today’s threat landscape, upper management is laser-focused on cybersecurity. You need to make progress in securing your systems—and make it fast.
    There’s no shortage of actions you could take, but what tactics will actually deliver the results you need? And how can you find a security strategy that fits your budget and time constraints?
    Join top IBM i security expert Robin Tatam as he outlines the five fastest and most impactful changes you can make to strengthen IBM i security this year.
    Your system didn’t become unsecure overnight and you won’t be able to turn it around overnight either. But quick wins are possible with IBM i security, and Robin Tatam will show you how to achieve them.

  • How to Meet the Newest Encryption Requirements on IBM i

    SB PowerTech WC GenericA growing number of compliance mandates require sensitive data to be encrypted. But what kind of encryption solution will satisfy an auditor and how can you implement encryption on IBM i? Watch this on-demand webinar to find out how to meet today’s most common encryption requirements on IBM i. You’ll also learn:

    • Why disk encryption isn’t enough
    • What sets strong encryption apart from other solutions
    • Important considerations before implementing encryption



  • Security Bulletin: Malware Infection Discovered on IBM i Server!

    SB PowerTech WC GenericMalicious programs can bring entire businesses to their knees—and IBM i shops are not immune. It’s critical to grasp the true impact malware can have on IBM i and the network that connects to it. Attend this webinar to gain a thorough understanding of the relationships between:

    • Viruses, native objects, and the integrated file system (IFS)
    • Power Systems and Windows-based viruses and malware
    • PC-based anti-virus scanning versus native IBM i scanning

    There are a number of ways you can minimize your exposure to viruses. IBM i security expert Sandi Moore explains the facts, including how to ensure you're fully protected and compliant with regulations such as PCI.



  • Fight Cyber Threats with IBM i Encryption

    SB PowerTech WC GenericCyber attacks often target mission-critical servers, and those attack strategies are constantly changing. To stay on top of these threats, your cybersecurity strategies must evolve, too. In this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access




  • 10 Practical IBM i Security Tips for Surviving Covid-19 and Working From Home

    SB PowerTech WC GenericNow that many organizations have moved to a work from home model, security concerns have risen.

    During this session Carol Woodbury will discuss the issues that the world is currently seeing such as increased malware attacks and then provide practical actions you can take to both monitor and protect your IBM i during this challenging time.


  • How to Transfer IBM i Data to Microsoft Excel

    SB_HelpSystems_WC_Generic3 easy ways to get IBM i data into Excel every time
    There’s an easy, more reliable way to import your IBM i data to Excel? It’s called Sequel. During this webinar, our data access experts demonstrate how you can simplify the process of getting data from multiple sources—including Db2 for i—into Excel. Watch to learn how to:

    • Download your IBM i data to Excel in a single step
    • Deliver data to business users in Excel via email or a scheduled job
    • Access IBM i data directly using the Excel add-in in Sequel

    Make 2020 the year you finally see your data clearly, quickly, and securely. Start by giving business users the ability to access crucial business data from IBM i the way they want it—in Microsoft Excel.



  • HA Alternatives: MIMIX Is Not Your Only Option on IBM i

    SB_HelpSystems_WC_GenericIn this recorded webinar, our experts introduce you to the new HA transition technology available with our Robot HA software. You’ll learn how to:

    • Transition your rules from MIMIX (if you’re happy with them)
    • Simplify your day-to-day activities around high availability
    • Gain back time in your work week
    • Make your CEO happy about reducing IT costs

    Don’t stick with a legacy high availability solution that makes you uncomfortable when transitioning to something better can be simple, safe, and cost-effective.



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  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413Robot automates the routine tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
    - Simplified backup procedures
    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits. Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413Managing messages on your IBM i can be more than a full-time job if you have to do it manually. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution. Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution. Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413For over 30 years, Robot has been a leader in systems management for IBM i.
    Manage your job schedule with the Robot Job Scheduling Solution. Key features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center efficiency.