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At last there is a solution to the age old problem of What is the real response time being experienced by a remote user? The new (in the UK anyway) product is called SnapShot/400 and is available from Integrated Data Services Ltd, Hoppingwood Farm,Robin Hood Way,London. SW20 0AB. Tel. +44 (20) 8949 1999. Contact Lawrence Siteman (lawie.siteman@idata.co.uk. We tried it and it works. It also removes the need for Performance Tools, and provides a real time system performance information in graphical form on an attached PC.