Small and medium businesses, with constrained resources and budgets, always face a tough challenge in maintaining a fully functional help desk organization: both in terms of resources and software solutions. Achieving Operational Cost efficiencies is the key challenge in these environments
PhaseWare’s approach to this challenge is to provide a simple, efficient and economical solution that fits small businesses’ needs in reducing operational expenses with quick return on investment (ROI). The key drivers of PhaseWare Help Desk Management solution includes: Help Desk automation, tracking, and resolution of trouble tickets/incidents from the point of origin to closure, self service options with knowledge management
Based on standard industry practices, PhaseWare Help Desk solution provides powerful capabilities from workflow management to reporting, including Alarms/Alerts management, dashboards, and integration capabilities with 3rd party solutions.