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Anthem and IBM Announce Agreement to Drive Digital Transformation

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IBM today announced the expansion of a services agreement with Anthem, Inc., one of the nation's leading healthcare companies. With this collaboration, IBM and Anthem will work together to help drive Anthem's digital transformation and deliver an enhanced digital experience for its nearly 40 million consumers.

"We are seeing a dynamic change in the healthcare industry, requiring us to be more agile and responsive, utilizing advanced technology like Artificial Intelligence (AI) to drive better quality and outcomes for consumers," said Tim Skeen, senior vice president and chief information officer, Anthem, Inc. "Our continued strategic partnership with IBM will help establish a stronger foundation for Anthem to respond to the changing demands in the market, deliver greater quality of services for consumers and help accelerate Anthem's focus on leading the transformation of healthcare to create a more accessible, more affordable, more accountable healthcare system for all Americans."

Anthem continues to be at the forefront of using technology to provide innovative solutions.  Under the expanded agreement, IBM will provide Anthem with enterprise services for its mainframe and data center server and storage infrastructure management. In addition, IBM will work with Anthem towards creating an Artificial Intelligence (AI) environment which will allow for an automated infrastructure providing 24/7 digital capabilities. This will bring greater value and access to Anthem's consumers, care providers, and employees.

IBM and Anthem will also continue to work together on IT automation. Since 2015, the two companies' have implemented over 130 bots, automating over 70 percent of the monthly high volume repetitive tasks. This includes bots that can identify when a server is reaching capacity to shift workloads to other less utilized servers ensuring that work is not impacted. This capability has improved systems availability as well as freed up resources to work on higher-value projects.

"The collaboration between IBM Services and Anthem has already laid the groundwork to improve healthcare processes and quality," said Martin Jetter, senior vice president, IBM Global Technology Services. "Our latest agreement will accelerate Anthem's growth strategy and continued leadership as one of the largest healthcare insurance companies and provide a solid path to bringing new efficiencies in driving digital transformation."

About Anthem, Inc.
Anthem is working to transform health care with trusted and caring solutions. Our health plan companies deliver quality products and services that give their members access to the care they need. With over 73 million people served by its affiliated companies, including nearly 40 million within its family of health plans, Anthem is one of the nation's leading health benefits companies. For more information about Anthem's family of companies, please visit www.antheminc.com/companies.

IBM Services 
For more information about IBM Services, please visit https://www.ibm.com/services

The IBM business model is built to support two principal goals: helping clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions; and, providing long-term value to shareholders. The business model has been developed over time through strategic investments in capabilities and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. The company's strategy is to focus on the high-growth, high-value segments of the IT industry. The company's global capabilities include services, software, hardware, fundamental research and financing. The broad mix of businesses and capabilities are combined to provide business insight and solutions for the company's clients.

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