Halcyon Software, a global leader in systems management software, today announced Paul Ratchford has been appointed as Technical Services Manager. In this role Ratchford is responsible for working with the sales team to provide pre-sales support and on-going technical advice to Halcyon's customers, business partners and managed services providers (MSPs) throughout North and South America. Ratchford is based in Raleigh, North Carolina and will report to Donnie MacColl, Technical Services Director.
"Paul is the perfect person to assume this role. His deep knowledge of systems management will help us provide our customers, partners and MSPs with top-notch technical services. I am confident that his addition to our team will help us to continue to achieve our business goals," said Lorraine Cousins, CEO, Halcyon Software.
Ratchford has more than 30 years' experience working in the field of systems management for IBM mid-range computers with specific expertise on the IBM i platform and IBM Power Systems hardware. Prior to joining Halcyon, Ratchford worked for other systems management providers as a Technical Consultant such as Help Systems and CCSS in the US and also Syan in the UK.
Ratchford earned a Higher National Certificate in Computer Science from Norwich City College. He has provided technical consultancy services to Fortune 500 companies including leading financial institutions, insurance companies and retailers in the United States and large corporate companies spanning many different industry sectors across Europe.
Halcyon Software is a global leader in multi-platform systems management solutions that reduce the complexity and cost of monitoring critical business systems, core applications and processes. They help companies prevent business disruption, increase the efficiency of their IT services and save costs. In most cases, Halcyon’s solutions increase IT efficiency by 30 – 40 percent, delivering significant savings and a rapid return on investment – often in less than six months.
Halcyon achieves this in three ways:
Monitoring: Halcyon’s monitoring software keeps a vigilant watch on the most critical IT systems and core applications on which business depends. IT administrators receive early warnings of any potential problems or ‘bottlenecks’ before they affect the organization.
Automating: Halcyon enables IT teams to set up ‘self–corrective actions’ to issues or problems to ensure that they never impact the business again. IT teams can also automate regular tasks, checks or jobs which would normally be undertaken manually. This frees up valuable resources, saves costs and helps to eliminate human error.
Reporting: Halcyon’s cloud-based reporting solution proves to management that the IT team is achieving the service levels demanded by the business or flags any issues so they can be quickly resolved.
Halcyon’s products support IBM Power Systems servers running IBM i, AIX, Linux and Windows. With regional offices in the United States, Australia and UK, Halcyon also has a network of partners and distributors supporting territories world-wide. For further information, please visit www.halcyonsoftware.com
MC Press Online