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Satisfying Internal Customers Remains Paramount Among COMMON Europe Survey Concerns

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Keeping skills current for existing staff rises to second place, while the need for business relevance for IT and a response to the growth in storage trail list. 

COMMON Europe conducted its fifth annual Top Concerns survey in May and June with global participation. It obtained 572 submissions from Europe, Americas, Africa, Australasia, consisting of customers, IBM BPs/ISVs and IBM. The Top Concerns Survey enables COMMON Europe to understand global i community priorities and to help influence IBM and its Business Partners as well as to share results among worldwide users.

This 2010 survey showed that “Satisfy Internal Customers” is once again at the top of the list of concerns for survey participants, the worldwide IBM i on Power systems, System i or AS/400 users. “Keep the Skills Current for the Existing Staff” rose from last year’s fifth place to second in 2010. They were followed by “Attract the Younger Generation to IBM i on Power Systems (System i or AS/400),” “Do Fast Application Development to Fulfill Business Needs,” “Ensure Complete High Availability,” and “Receive Consistent High Quality Service and Support from Vendors”. Surprisingly, “Correctly Measure the Value of IT to Business” and “Reply with Efficacy to Ever Growing Storage Needs” were 13 and 15 on the list of 15.

Customer (389) responses to current issues are:

  1. IT running budgets (OpEx) in 2010: 8 percent increased, 51 percent stable, 25 percent decreased, 14 percent do not know and 2 percent no information. This is very encouraging news compared to 2009 where only 17 percent of the participants declared their operating budgets increased or stable.
  2. New projects investment budgets (CapEx) 2010: 16 percent increased, 42 percent stable, 27 percent decreased, 14 percent do not know and 1 percent no information. Compared to the 23 percent of increased or stable of 2009, we clearly see the confidence coming back for capital expenditures.

IBM i on POWER, System i or AS/400 customer (343) responses to current issues are:

  1. Migrate in 2010 to IBM i 7.1: 10.5 percent yes, 37.1 maybe, 50.1 percent no and 2.3 percent unspecified.
  2. Migrate in 2010 to POWER7 Systems: 2.0 percent already done, 5.8 percent yes, 28.0 percent maybe; 56.9 percent no; 7.3 percent no information.
  3. Migrate in 2010 to IBM i 6.1: 28.0 percent already done, 30.9 percent planned, 34.4 percent not yet, 6.7 percent no information.
  4. Migrate in 2010 to Blades with IBM i 6.1: 4.7 percent already done, 3.8 percent planned, 76.4 percent not yet and 15.1 percent no information.

These numbers are to be taken with a pinch of salt as CEC participants are often early adapters of technology.

The most cited golden or unlisted concerns are “Better marketing of the IBM i” (41 out of 177 or 23 percent) and “Modernize / Webify / Native GUI applications”.

Simon Edward, Director of Marketing, IBM Systems and Technology Group, NE Europe, drew random names of participants for seven iPods. As in previous years, the results were announced during the closing session, 15 June this year, of the COMMON Europe Conference.

The full Top Concerns 2010 preliminary results are attached herewith and will be available at the COMMON Europe web site www.comeur.org. These surveys are global and multilingual in order to reach IBM i on Power Systems, System i and AS/400 community worldwide. Respondents rated 15 Top Concerns on a scale of 1 to 10, added their own Golden Concern(s) and replied to current budget and migrations issues.

About COMMON Europe (CE)

COMMON Europe, an association of IBM computer users, is an umbrella organisation of national IBM user associations, representing most European countries. Its aims are “boost peer networking, provide advanced education and training, spearhead IBM products and solution strategy, accelerate an ongoing open dialogue with IBM and influence the setting of international standards”. It is a non profit association of companies, organisations and individuals, who are involved in IT solutions, using IBM mid-range architecture and solutions. For more information, please visit www.comeur.org or contact Jan Leth-Kjaer, CE President, at This email address is being protected from spambots. You need JavaScript enabled to view it..     

About Top Concerns Surveys                        

The Top Concerns Surveys are a strategic feature of COMMON Europe. For previous results, please visit www.comeur.org or contact Ranga (Shrirang) Deshpande, Project Leader, at This email address is being protected from spambots. You need JavaScript enabled to view it.

COMMON Europe, a user community of IBM based solutions, is an umbrella organization of European national IBM midrange user groups. Its aims are “boost networking, share experiences, provide advanced education and training, influence IBM products and solution strategy, offer savings and efficiencies to its members and accelerate an ongoing open dialogue with IBM”. It is a non profit community of companies, organisations and individuals using IBM solutions. For more information, please visit www.comeur.org or contact Jan Leth-Kjaer, CE president, at This email address is being protected from spambots. You need JavaScript enabled to view it..

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COMMON Europe conducted its fifth annual Top Concerns survey in May and June with global participation. It obtained 572 submissions from Europe, Americas, Africa, Australasia, consisting of customers, IBM BPs/ISVs and IBM. The Top Concerns Survey enables COMMON Europe to understand global i community priorities and to help influence IBM and its Business Partners as well as to share results among worldwide users.

This 2010 survey showed that “Satisfy Internal Customers” is once again at the top of the list of concerns for survey participants, the worldwide IBM i on Power systems, System i or AS/400 users. “Keep the Skills Current for the Existing Staff” rose from last year’s fifth place to second in 2010. They were followed by “Attract the Younger Generation to IBM i on Power Systems (System i or AS/400),” “Do Fast Application Development to Fulfill Business Needs,” “Ensure Complete High Availability,” and “Receive Consistent High Quality Service and Support from Vendors”. Surprisingly, “Correctly Measure the Value of IT to Business” and “Reply with Efficacy to Ever Growing Storage Needs” were 13 and 15 on the list of 15.

Customer (389) responses to current issues are:

  1. IT running budgets (OpEx) in 2010: 8 percent increased, 51 percent stable, 25 percent decreased, 14 percent do not know and 2 percent no information. This is very encouraging news compared to 2009 where only 17 percent of the participants declared their operating budgets increased or stable.
  2. New projects investment budgets (CapEx) 2010: 16 percent increased, 42 percent stable, 27 percent decreased, 14 percent do not know and 1 percent no information. Compared to the 23 percent of increased or stable of 2009, we clearly see the confidence coming back for capital expenditures.

IBM i on POWER, System i or AS/400 customer (343) responses to current issues are:

  1. Migrate in 2010 to IBM i 7.1: 10.5 percent yes, 37.1 maybe, 50.1 percent no and 2.3 percent unspecified.
  2. Migrate in 2010 to POWER7 Systems: 2.0 percent already done, 5.8 percent yes, 28.0 percent maybe; 56.9 percent no; 7.3 percent no information.
  3. Migrate in 2010 to IBM i 6.1: 28.0 percent already done, 30.9 percent planned, 34.4 percent not yet, 6.7 percent no information.
  4. Migrate in 2010 to Blades with IBM i 6.1: 4.7 percent already done, 3.8 percent planned, 76.4 percent not yet and 15.1 percent no information.

These numbers are to be taken with a pinch of salt as CEC participants are often early adapters of technology.

The most cited golden or unlisted concerns are “Better marketing of the IBM i” (41 out of 177 or 23 percent) and “Modernize / Webify / Native GUI applications”.

Simon Edward, Director of Marketing, IBM Systems and Technology Group, NE Europe, drew random names of participants for seven iPods. As in previous years, the results were announced during the closing session, 15 June this year, of the COMMON Europe Conference.

The full Top Concerns 2010 preliminary results are attached herewith and will be available at the COMMON Europe web site www.comeur.org. These surveys are global and multilingual in order to reach IBM i on Power Systems, System i and AS/400 community worldwide. Respondents rated 15 Top Concerns on a scale of 1 to 10, added their own Golden Concern(s) and replied to current budget and migrations issues.

About COMMON Europe (CE)

COMMON Europe, an association of IBM computer users, is an umbrella organisation of national IBM user associations, representing most European countries. Its aims are “boost peer networking, provide advanced education and training, spearhead IBM products and solution strategy, accelerate an ongoing open dialogue with IBM and influence the setting of international standards”. It is a non profit association of companies, organisations and individuals, who are involved in IT solutions, using IBM mid-range architecture and solutions. For more information, please visit www.comeur.org or contact Jan Leth-Kjaer, CE President, at This email address is being protected from spambots. You need JavaScript enabled to view it..     

About Top Concerns Surveys                        

The Top Concerns Surveys are a strategic feature of COMMON Europe. For previous results, please visit www.comeur.org or contact Ranga (Shrirang) Deshpande, Project Leader, at This email address is being protected from spambots. You need JavaScript enabled to view it.

COMMON Europe, a user community of IBM based solutions, is an umbrella organization of European national IBM midrange user groups. Its aims are “boost networking, share experiences, provide advanced education and training, influence IBM products and solution strategy, offer savings and efficiencies to its members and accelerate an ongoing open dialogue with IBM”. It is a non profit community of companies, organisations and individuals using IBM solutions. For more information, please visit www.comeur.org or contact Jan Leth-Kjaer, CE president, at jan@comeur.org.

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