Voice over IP: The State of the Technology

IT Infrastructure - Other
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

IBM's announcement of a partnership with 3COM to port its Voice over IP (VOIP) server to the System i has brought a lot of attention to this technology. VOIP seems like it should be a simple concept, right? Take packets of voice data, digitize them, and send them to another IP address. Let that IP address then play the data. Nothing to it, right?

Well, as it turns out there is a lot more to it, with issues that range from the 50,000-foot level of interaction with the Public Switched Telephone Network (PSTN) to the bare-metal detail of UDP traffic over firewalls. This article is for iTechnology Manager, whose focus is more on the business of IT rather than the nuts and bolts. By the time I'm done, you'll see not only why VOIP may actually be the trigger to the next step in the evolution of enterprise application software, but also how moving this technology to the iSeries is the next step in the evolution of the platform.

In this article, I'll explain the technology and the alphabet soup of acronyms surrounding it, from SIP to STUN. I'll then detail the many features that VOIP provides for the enterprise. Finally, I'll address some of the reasons why the IBM/3COM partnership looks to be very successful.

You Know It's Coming—The History Lesson

Be honest. You knew I'd give you a history section. However, this one will be short, since the history of VOIP itself is relatively short and, more importantly, relatively stable. VOIP started roughly back in 1995 or so, and the first real product was a "soft phone" (a software program that runs on your PC and uses a soundcard and a microphone to emulate a phone) from a company called Vocaltec in 1996. Vocaltec is still in business and has since become a provider of industrial-strength VOIP equipment targeted primarily at carriers and service providers.

VOIP Protocols

The only fundamental change in the industry in the last 10 years has been the standardization of the VOIP protocols. Several protocols are still in place. The oldest is probably the H.323 standard, developed by the International Telecommunication Union (ITU). While the ITU is the official standards body for H.323, if you really want more information, I'd suggest starting at the OpenH323 Web site. The other major player is Megaco, or H.248 (another ITU standard). Megaco stands for Media Gateway Control and is designed for both voice and video conferencing. Without going into a lot of detail, the primary difference between Megaco and H.323 is that Megaco requires a smart network, while H.323 protocol can easily be routed over the Internet. It comes down to where the device control is located: in the device or in the network. For a number of reasons, including reliability of emergency services, Megaco has advocates among public carriers. However, the majority of enterprise-level providers have pretty much centralized on the H.323 approach of intelligent devices.

There are other protocols, but the only real contender has been Session Initiation Protocol (SIP), which in fact has become the predominant player in the industry. SIP is also an intelligent device protocol, in which a SIP-enabled endpoint device communicates with another such device over an IP network. Most companies that provide VOIP services support SIP either exclusively or in addition to H.323 and Megaco protocols. From this point forward, I'll assume you will be using SIP, although most of the points are germane to H.323 and to a lesser extent Megaco.

Features of VOIP

Unlike the protocol, the feature set of VOIP has changed dramatically. The original use for VOIP was to carry expensive long-distance telephone conversations over inexpensive Internet connections. There are still VOIP service providers that will allow you to make free long-distance calls after listening to a brief advertising pitch. However, as the various media communications products continue to converge, an abundance of features have emerged, with new ones being added every day it seems.

For example, "find and follow" allows you to get your phone calls on your same number regardless of where you are in the world. If you have connectivity to your IP network, you can get phone calls. Unified messaging allows you to send voice, video, and email using the same connection. Multicast can easily broadcast information to multiple people, while conferencing lets you to pull multiple people into a single session. Because all of this is digital, it means that you can do it through your workstation: Drag and drop a person onto a conference call, and point and click to send a voicemail. How about the ability for someone to point and click to dial an information or support line directly from your corporate Web site?

A second area of functionality surrounds collaboration. I touched on conferencing, but when combined with basic collaboration software features like presence, it becomes very easy to find people and add them to the conference call. A phone call can easily be turned into a conference call and then into a video conference as requirements change. People can tune in or out as needed. Information can be shared either via whiteboards or file sharing.

But perhaps the most exciting area of the entire VOIP process is the integration into your enterprise software. Many of the features of VOIP can be had through third-party services (products like GoToMeeting come to mind). But what about the ability to see a problem in a customer order and simply point and click to call that customer? It's even more impressive if you already have someone else on the line who can fix the problem: You identify the problem, call the person who can fix it, and then conference in the customer. All of this just using your mouse. This is where the future of VOIP will start to really come into play.

VOIP Implementation

So let's look at what is required to implement VOIP. There are really two variants of VOIP architecture: the enterprise "island" and the private-to-public connection. The enterprise island (as depicted in Figure 1) involves a number of devices that communicate with one another using a VOIP server to provide additional functions (technically, if you have two SIP-enabled devices on the same network and you know the IP addresses of each device, you don't need a server, but you also lose many of the neat features).

Figure 1: This basic VOIP setup allows people on the network (including VPN) to communicate. (Click images to enlarge.)

The coolest part about this is that people on the road get all the features of the VOIP server as soon as they connect to the network via VPN. It's an opportunity to really keep your employees connected.

However, since the whole world is not VOIP-capable, you can't deploy an enterprise-wide VOIP solution without connectivity to the traditional PSTN. This is done via one of the configurations shown in Figure 2.

Figure 2: The options for SIP connectivity to the PSTN are a gateway or a service provider.

The options are pretty simple. You can have your own in-house gateway to convert SIP to the sort of signals that came from the older-style PBXs that the PSTN can understand. The other option is to contract with a SIP call termination service provider, who will in effect do the same thing, only at its site. You have a number of factors to weigh when making this decision, from reliability and control with an in-house solution to the ability to choose between various vendors for the outside option. An interesting side effect of choosing a service provider means that the service provider doesn't need to be geographically close; you can transmit your IP traffic to it from anywhere in the world and then use its local number. Thus, even if you're located in Bar Nunn, Wyoming, you can make it look as though your office is physically in New York or London or Tokyo.

There is a legal ramification here: Since VOIP networks aren't capable of true emergency phone services (e.g., 911), you may want to check what liability you would have if you switched to a pure VOIP system in your enterprise. You may need some sort of PSTN backup if only for emergencies.

The final configuration is the one currently least likely to be used, even though it's often shown in discussions of the topic. Here, the Internet is used as a bridge between SIP-enabled phones on completely different networks, both behind firewalls. An example might be a student calling in from home to a university network. In the business world, it might be a customer connecting to a vendor's VOIP network.

Figure 3: This is the connection between islands, where each IP phone is behind a firewall.

In Figure 3, I've simplified the network considerably to basically just one IP phone calling another. In this case, Company A and Company B have their own private networks behind firewalls and they are not connected via VPN. Typically, these days each company would use Network Address Translation (NAT) to convert an external IP address to the internal IP addresses used by the actual devices. However, VOIP requires direct UDP traffic from one device to the other. Since UDP traffic is not handled by the NAT router, we need another way to perform the routing. We do this via a technique known as Simple Transversal of UDP through NAT (STUN). STUN is facilitated by having a server box at the destination site that can make the information available that the NAT normally hides. This is the SIP proxy box shown in Figure 3. (I have some concern, though, that a SIP proxy, since it makes the internal addresses known to the outside world, could conceivably be a point of weakness to the network.)

As I said, such a configuration is not the norm; today, if you want features like video conferencing with another company, you'll typically have a VPN connection to that company. However, as these sorts of services become more common, I think you'll see more crossing of network boundaries. For example, it could be very helpful for me to be able to view a directory of people at a client site and see who is available and even include them in on a conference call. If nothing else, this sort of directory access could replace the voicemail menu most companies have nowadays.

So Why the System i?

OK, out of the technical minutiae and back to the world of business. Why would you want to host your VOIP server on the System i? There are a number of reasons, beginning with the simplest one of cost. Because you don't need dedicated hardware, you immediately save that cost. But the cost savings argument is even more powerful when you take into account the System i's virtualization capabilities. Let's say you typically need only 120 users at any one time, except for once a quarter when you give a corporate conference call that needs 600 users. With dedicated VOIP equipment, you would have to buy the capacity for all 600 users, even if 80% of that capacity went unused most of the year. By placing your VOIP in a System i partition, you can simply "borrow" some resources from another partition when that big conference call comes up (or even kick in the Capacity On Demand feature to get a little extra oomph). This may be the first application that really shows off the incredible flexibility of the System i as opposed to any other platform. A single box that can easily shift resources from one enterprise system to another—that's the kind of thing no other vendor can compete with.

Combine this with the reliability of the box. How often do you want your phone system to go down? As often as a Windows box or as often as a System i? I think it's reasonable to want to run something mission-critical on the most reliable platform in your company.

But beyond those obvious reasons, there's yet one more reason that's perhaps less apparent. I mentioned collaboration a little earlier, and this is where many people think the real power of VOIP will come into play. As you begin to integrate your VOIP systems with your business processes, you will start to see immediate gains in productivity, but only if your VOIP systems have access to your enterprise data and enterprise applications. As you integrate more of your business processes, access to both data and programs will be a cornerstone of raising productivity. Delayed deliveries can immediately bring up lists of affected customers who can in turn be sent an email or even a voicemail outlining possible alternatives. A couple of clicks can create a conference call between you, the vendor, and the recipient of a drop-ship order. But this requires a system with transparent access from the VOIP system to the enterprise, and the System i is ideal for such integration.

And Finally, Why 3COM?

While I don't have enough experience to be able to recommend one vendor over another for any VOIP functions, I can at least give you IBM's reasoning behind choosing 3COM as its partner, and you can use that in your own deliberations.

First, IBM liked 3COM's focus on integration. If the "i" in System i stands for anything, even unofficially, it stands for integration. The ability to run the entire product in a System i partition was a key factor in partnering with 3COM. The second reason IBM chose 3COM was its dedication to industry standards. While Microsoft continues to move toward more and more proprietary technologies, 3COM has instead embraced the SIP protocol fully, and that certainly warmed the hearts of the IBM strategists. Finally, and to me most importantly, 3COM is focused on the mid-market segment. Those core companies that make up the SMB market space are 3COM's bread and butter, and the fact that IBM chose to partner with 3COM is simply one more reason for me to be optimistic about IBM's commitment to the SMBs (and the ISVs that serve them, like me).


VOIP has been around for a while already. It's a powerful technology that can provide many features to any company. Integrated with your enterprise database and business functions, suddenly VOIP leaps ahead to a whole new level of functionality. Integrate those two systems—VOIP and enterprise business suite—on one box that can share resources among them as needed, and you suddenly have what may be the first "killer integrated system."

Joe Pluta is the founder and chief architect of Pluta Brothers Design, Inc. He has been working in the field since the late 1970s and has made a career of extending the IBM midrange, starting back in the days of the IBM System/3. Joe has used WebSphere extensively, especially as the base for PSC/400, the only product that can move your legacy systems to the Web using simple green-screen commands. Joe is also the author of E-Deployment: The Fastest Path to the Web, Eclipse: Step by Step, and WDSC: Step by Step. He will be speaking at Local User Group meetings around the country in April, May, and June; you can reach him at This email address is being protected from spambots. You need JavaScript enabled to view it..

Joe Pluta

Joe Pluta is the founder and chief architect of Pluta Brothers Design, Inc. He has been extending the IBM midrange since the days of the IBM System/3. Joe uses WebSphere extensively, especially as the base for PSC/400, the only product that can move your legacy systems to the Web using simple green-screen commands. He has written several books, including Developing Web 2.0 Applications with EGL for IBM i, E-Deployment: The Fastest Path to the Web, Eclipse: Step by Step, and WDSC: Step by Step. Joe performs onsite mentoring and speaks at user groups around the country. You can reach him at

MC Press books written by Joe Pluta available now on the MC Press Bookstore.

Developing Web 2.0 Applications with EGL for IBM i Developing Web 2.0 Applications with EGL for IBM i
Joe Pluta introduces you to EGL Rich UI and IBM’s Rational Developer for the IBM i platform.
List Price $39.95

Now On Sale

WDSC: Step by Step WDSC: Step by Step
Discover incredibly powerful WDSC with this easy-to-understand yet thorough introduction.
List Price $74.95

Now On Sale

Eclipse: Step by Step Eclipse: Step by Step
Quickly get up to speed and productivity using Eclipse.
List Price $59.00

Now On Sale







  • Mobile Computing and the IBM i

    SB ASNA PPL 5450Mobile computing is rapidly maturing into a solid platform for delivering enterprise applications. Many IBM i shops today are realizing that integrating their IBM i with mobile applications is the fast path to improved business workflows, better customer relations, and more responsive business reporting.

    This ASNA whitepaper takes a look at mobile computing for the IBM i. It discusses the different ways mobile applications may be used within the enterprise and how ASNA products solve the challenges mobile presents. It also presents the case that you already have the mobile programming team your projects need: that team is your existing RPG development team!

    Get your copy today!

  • Automate IBM i Operations using Wireless Devices

    DDL SystemsDownload the technical whitepaper on MANAGING YOUR IBM i WIRELESSLY and (optionally) register to download an absolutely FREE software trail. This whitepaper provides an in-depth review of the native IBM i technology and ACO MONITOR's advanced two-way messaging features to remotely manage your IBM i while in or away from the office. Notify on-duty personnel of system events and remotely respond to complex problems (via your Smartphone) before they become critical-24/7. Problem solved!

    Order your copy here.

  • DR Strategy Guide from Maxava: Brand New Edition - now fully updated to include Cloud!


    Download your free copy of DR Strategy Guide for IBM i from Maxava today.


  • White Paper: Node.js for Enterprise IBM i Modernization

    SB Profound WP 5539

    If your business is thinking about modernizing your legacy IBM i (also known as AS/400 or iSeries) applications, you will want to read this white paper first!

    Download this paper and learn how Node.js can ensure that you:
    - Modernize on-time and budget - no more lengthy, costly, disruptive app rewrites!
    - Retain your IBM i systems of record
    - Find and hire new development talent
    - Integrate new Node.js applications with your existing RPG, Java, .Net, and PHP apps
    - Extend your IBM i capabilties to include Watson API, Cloud, and Internet of Things

    Read Node.js for Enterprise IBM i Modernization Now!


  • 2020 IBM i Marketplace Survey Results


    This year marks the sixth edition of the popular IBM i Marketplace Survey Results. Each year, HelpSystems sets out to gather data about how businesses use the IBM i platform and the IT initiatives it supports. Year over year, the survey has begun to reveal long-term trends that give insight into the future of this trusted technology.

    More than 500 IBM i users from around the globe participated in this year’s survey, and we’re so happy to share the results with you. We hope you’ll find the information interesting and useful as you evaluate your own IT projects.

  • AIX Security Basics eCourse

    Core Security

    With so many organizations depending on AIX day to day, ensuring proper security and configuration is critical to ensure the safety of your environment. Don’t let common threats put your critical AIX servers at risk. Avoid simple mistakes and start to build a long-term plan with this AIX Security eCourse. Enroll today to get easy to follow instructions on topics like:

    • Removing extraneous files
    • Patching systems efficiently
    • Setting and validating permissions
    • Managing service considerations
    • Getting overall visibility into your networks


  • Developer Kit: Making a Business Case for Modernization and Beyond

    Profound Logic Software, Inc.

    Having trouble getting management approval for modernization projects? The problem may be you're not speaking enough "business" to them.

    This Developer Kit provides you study-backed data and a ready-to-use business case template to help get your very next development project approved!

  • What to Do When Your AS/400 Talent Retires

    HelpSystemsIT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators is small.

    This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:

    • Why IBM i skills depletion is a top concern
    • How leading organizations are coping
    • Where automation will make the biggest impact


  • IBM i Resources Retiring?

    SB HelpSystems WC GenericLet’s face it: IBM i experts and RPG programmers are retiring from the workforce. Are you prepared to handle their departure?
    Our panel of IBM i experts—Chuck Losinski, Robin Tatam, Richard Schoen, and Tom Huntington—will outline strategies that allow your company to cope with IBM i skills depletion by adopting these strategies that allow you to get the job done without deep expertise on the OS:
    - Automate IBM i processes
    - Use managed services to help fill the gaps
    - Secure the system against data loss and viruses
    The strategies you discover in this webinar will help you ensure that your system of record—your IBM i—continues to deliver a powerful business advantage, even as staff retires.


  • Backup and Recovery Considerations for Security Data and Encrypted Backups

    SB PowerTech WC GenericSecurity expert Carol Woodbury is joined by Debbie Saugen. Debbie is an expert on IBM i backup and recovery, disaster recovery, and high availability, helping IBM i shops build and implement effective business continuity plans.
    In today’s business climate, business continuity is more important than ever. But 83 percent of organizations are not totally confident in their backup strategy.
    During this webinar, Carol and Debbie discuss the importance of a good backup plan, how to ensure you’re backing up your security information, and your options for encrypted back-ups.

  • Profound.js: The Agile Approach to Legacy Modernization

    SB Profound WC GenericIn this presentation, Alex Roytman and Liam Allan will unveil a completely new and unique way to modernize your legacy applications. Learn how Agile Modernization:
    - Uses the power of Node.js in place of costly system re-writes and migrations
    - Enables you to modernize legacy systems in an iterative, low-risk manner
    - Makes it easier to hire developers for your modernization efforts
    - Integrates with Profound UI (GUI modernization) for a seamless, end-to-end legacy modernization solution


  • Data Breaches: Is IBM i Really at Risk?

    SB PowerTech WC GenericIBM i is known for its security, but this OS could be more vulnerable than you think.
    Although Power Servers often live inside the safety of the perimeter firewall, the risk of suffering a data leak or data corruption remains high.
    Watch noted IBM i security expert Robin Tatam as he discusses common ways that this supposedly “secure” operating system may actually be vulnerable and who the culprits might be.

    Watch the webinar today!


  • Easy Mobile Development

    SB Profound WC GenericWatch this on-demand webinar and learn how to rapidly and easily deploy mobile apps to your organization – even when working with legacy RPG code! IBM Champion Scott Klement will demonstrate how to:
    - Develop RPG applications without mobile development experience
    - Deploy secure applications for any mobile device
    - Build one application for all platforms, including Apple and Android
    - Extend the life and reach of your IBM i (aka iSeries, AS400) platform
    You’ll see examples from customers who have used our products and services to deliver the mobile applications of their dreams, faster and easier than they ever thought possible!


  • Profound UI: Unlock True Modernization from your IBM i Enterprise

    SB Profound PPL 5491Modern, web-based applications can make your Enterprise more efficient, connected and engaged. This session will demonstrate how the Profound UI framework is the best and most native way to convert your existing RPG applications and develop new modern applications for your business. Additionally, you will learn how you can address modernization across your Enterprise, including databases and legacy source code, with Profound Logic.

  • Node Webinar Series Pt. 1: The World of Node.js on IBM i

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

    Part 1 will teach you what Node.js is, why it's a great option for IBM i shops, and how to take advantage of the ecosystem surrounding Node.

    In addition to background information, our Director of Product Development Scott Klement will demonstrate applications that take advantage of the Node Package Manager (npm).

  • 5 New and Unique Ways to Use the IBM i Audit Journal

    SB HelpSystems ROBOT GenericYou must be asking yourself: am I doing everything I can to protect my organization’s data? Tune in as our panel of IBM i high availability experts discuss:

    - Why companies don’t test role swaps when they know they should
    - Whether high availability in the cloud makes sense for IBM i users
    - Why some organizations don’t have high availability yet
    - How to get high availability up and running at your organization
    - High availability considerations for today’s security concerns

  • Profound.js 2.0: Extend the Power of Node to your IBM i Applications

    SB Profound WC 5541In this Webinar, we'll demonstrate how Profound.js 2.0 enables you to easily adopt Node.js in your business, and to take advantage of the many benefits of Node, including access to a much larger pool of developers for IBM i and access to countless reusable open source code packages on npm (Node Package Manager).
    You will see how Profound.js 2.0 allows you to:

    • Provide RPG-like capabilities for server-side JavaScript.
    • Easily create web and mobile application interfaces for Node on IBM i.
    • Let existing RPG programs call Node.js modules directly, and vice versa.
    • Automatically generate code for Node.js.
    • Automatically converts existing RPGLE code into clean, simplified Node.js code.

    Download and watch today!


  • Make Modern Apps You'll Love with Profound UI & Profound.js

    SB Profound WC 5541Whether you have green screens or a drab GUI, your outdated apps can benefit from modern source code, modern GUIs, and modern tools.
    Profound Logic's Alex Roytman and Liam Allan are here to show you how Free-format RPG and Node.js make it possible to deliver applications your whole business will love:

    • Transform legacy RPG code to modern free-format RPG and Node.js
    • Deliver truly modern application interfaces with Profound UI
    • Extend your RPG applications to include Web Services and NPM packages with Node.js


  • Accelerating Programmer Productivity with Sequel


    Most business intelligence tools are just that: tools, a means to an end but not an accelerator. Yours could even be slowing you down. But what if your BI tool didn't just give you a platform for query-writing but also improved programmer productivity?
    Watch the recorded webinar to see how Sequel:

    • Makes creating complex results simple
    • Eliminates barriers to data sources
    • Increases flexibility with data usage and distribution

    Accelerated productivity makes everyone happy, from programmer to business user.

  • Business Intelligence is Changing: Make Your Game Plan

    SB_HelpSystems_WC_GenericIt’s time to develop a strategy that will help you meet your informational challenges head-on. Watch the webinar to learn how to set your IT department up for business intelligence success. You’ll learn how the right data access tool will help you:

    • Access IBM i data faster
    • Deliver useful information to executives and business users
    • Empower users with secure data access

    Ready to make your game plan and finally keep up with your data access requests?


  • Controlling Insider Threats on IBM i

    SB_HelpSystems_WC_GenericLet’s face facts: servers don’t hack other servers. Despite the avalanche of regulations, news headlines remain chock full of stories about data breaches, all initiated by insiders or intruders masquerading as insiders.
    User profiles are often duplicated or restored and are rarely reviewed for the appropriateness of their current configuration. This increases the risk of the profile being able to access data without the intended authority or having privileges that should be reserved for administrators.
    Watch security expert Robin Tatam as he discusses a new approach for onboarding new users on IBM i and best-practices techniques for managing and monitoring activities after they sign on.

  • Don't Just Settle for Query/400...

    SB_HelpSystems_WC_GenericWhile introducing Sequel Data Access, we’ll address common frustrations with Query/400, discuss major data access, distribution trends, and more advanced query tools. Plus, you’ll learn how a tool like Sequel lightens IT’s load by:

    - Accessing real-time data, so you can make real-time decisions
    - Providing run-time prompts, so users can help themselves
    - Delivering instant results in Microsoft Excel and PDF, without the wait
    - Automating the query process with on-demand data, dashboards, and scheduled jobs

  • How to Manage Documents the Easy Way

    SB_HelpSystems_WC_GenericWhat happens when your company depends on an outdated document management strategy?
    Everything is harder.
    You don’t need to stick with status quo anymore.
    Watch the webinar to learn how to put effective document management into practice and:

    • Capture documents faster, instead of wasting everyone’s time
    • Manage documents easily, so you can always find them
    • Distribute documents automatically, and move on to the next task


  • Lessons Learned from the AS/400 Breach

    SB_PowerTech_WC_GenericGet actionable info to avoid becoming the next cyberattack victim.
    In “Data breach digest—Scenarios from the field,” Verizon documented an AS/400 security breach. Whether you call it AS/400, iSeries, or IBM i, you now have proof that the system has been breached.
    Watch IBM i security expert Robin Tatam give an insightful discussion of the issues surrounding this specific scenario.
    Robin will also draw on his extensive cybersecurity experience to discuss policies, processes, and configuration details that you can implement to help reduce the risk of your system being the next victim of an attack.

  • Overwhelmed by Operating Systems?

    SB_HelpSystems_WC_GenericIn this 30-minute recorded webinar, our experts demonstrate how you can:

    • Manage multiple platforms from a central location
    • View monitoring results in a single pane of glass on your desktop or mobile device
    • Take advantage of best practice, plug-and-play monitoring templates
    • Create rules to automate daily checks across your entire infrastructure
    • Receive notification if something is wrong or about to go wrong

    This presentation includes a live demo of Network Server Suite.


  • Real-Time Disk Monitoring with Robot Monitor

    SB_HelpSystems_WC_GenericYou need to know when IBM i disk space starts to disappear and where it has gone before system performance and productivity start to suffer. Our experts will show you how Robot Monitor can help you pinpoint exactly when your auxiliary storage starts to disappear and why, so you can start taking a proactive approach to disk monitoring and analysis. You’ll also get insight into:

    • The main sources of disk consumption
    • How to monitor temporary storage and QTEMP objects in real time
    • How to monitor objects and libraries in real time and near-real time
    • How to track long-term disk trends



  • Stop Re-keying Data Between IBM I and Other Applications

    SB_HelpSystems_WC_GenericMany business still depend on RPG for their daily business processes and report generation.Wouldn’t it be nice if you could stop re-keying data between IBM i and other applications? Or if you could stop replicating data and start processing orders faster? Or what if you could automatically extract data from existing reports instead of re-keying? It’s all possible. Watch this webinar to learn about:

    • The data dilemma
    • 3 ways to stop re-keying data
    • Data automation in practice

    Plus, see how HelpSystems data automation software will help you stop re-keying data.


  • The Top Five RPG Open Access Myths....BUSTED!

    SB_Profound_WC_GenericWhen it comes to IBM Rational Open Access: RPG Edition, there are still many misconceptions - especially where application modernization is concerned!

    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"


  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_GenericToo much paper is wasted. Attempts to locate documents in endless filing cabinets.And distributing documents is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally


  • IBM i: It’s Not Just AS/400


    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days


  • Ask the RDi Experts

    SB_HelpSystems_WC_GenericWatch this recording where Jim Buck, Susan Gantner, and Charlie Guarino answered your questions, including:

    • What are the “hidden gems” in RDi that can make me more productive?
    • What makes RDi Debug better than the STRDBG green screen debugger?
    • How can RDi help me find out if I’ve tested all lines of a program?
    • What’s the best way to transition from PDM to RDi?
    • How do I convince my long-term developers to use RDi?

    This is a unique, online opportunity to hear how you can get more out of RDi.


  • Node.js on IBM i Webinar Series Pt. 2: Setting Up Your Development Tools

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. In Part 2, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Attend this webinar to learn:

    • Different tools to develop Node.js applications on IBM i
    • Debugging Node.js
    • The basics of Git and tools to help those new to it
    • Using as a pre-built development environment



  • Inside the Integrated File System (IFS)

    SB_HelpSystems_WC_GenericDuring this webinar, you’ll learn basic tips, helpful tools, and integrated file system commands—including WRKLNK—for managing your IFS directories and Access Client Solutions (ACS). We’ll answer your most pressing IFS questions, including:

    • What is stored inside my IFS directories?
    • How do I monitor the IFS?
    • How do I replicate the IFS or back it up?
    • How do I secure the IFS?

    Understanding what the integrated file system is and how to work with it must be a critical part of your systems management plans for IBM i.


  • Expert Tips for IBM i Security: Beyond the Basics

    SB PowerTech WC GenericIn this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

    Don't miss this chance to take your knowledge of IBM i security beyond the basics.



  • 5 IBM i Security Quick Wins

    SB PowerTech WC GenericIn today’s threat landscape, upper management is laser-focused on cybersecurity. You need to make progress in securing your systems—and make it fast.
    There’s no shortage of actions you could take, but what tactics will actually deliver the results you need? And how can you find a security strategy that fits your budget and time constraints?
    Join top IBM i security expert Robin Tatam as he outlines the five fastest and most impactful changes you can make to strengthen IBM i security this year.
    Your system didn’t become unsecure overnight and you won’t be able to turn it around overnight either. But quick wins are possible with IBM i security, and Robin Tatam will show you how to achieve them.

  • How to Meet the Newest Encryption Requirements on IBM i

    SB PowerTech WC GenericA growing number of compliance mandates require sensitive data to be encrypted. But what kind of encryption solution will satisfy an auditor and how can you implement encryption on IBM i? Watch this on-demand webinar to find out how to meet today’s most common encryption requirements on IBM i. You’ll also learn:

    • Why disk encryption isn’t enough
    • What sets strong encryption apart from other solutions
    • Important considerations before implementing encryption



  • Security Bulletin: Malware Infection Discovered on IBM i Server!

    SB PowerTech WC GenericMalicious programs can bring entire businesses to their knees—and IBM i shops are not immune. It’s critical to grasp the true impact malware can have on IBM i and the network that connects to it. Attend this webinar to gain a thorough understanding of the relationships between:

    • Viruses, native objects, and the integrated file system (IFS)
    • Power Systems and Windows-based viruses and malware
    • PC-based anti-virus scanning versus native IBM i scanning

    There are a number of ways you can minimize your exposure to viruses. IBM i security expert Sandi Moore explains the facts, including how to ensure you're fully protected and compliant with regulations such as PCI.



  • Fight Cyber Threats with IBM i Encryption

    SB PowerTech WC GenericCyber attacks often target mission-critical servers, and those attack strategies are constantly changing. To stay on top of these threats, your cybersecurity strategies must evolve, too. In this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access




  • 10 Practical IBM i Security Tips for Surviving Covid-19 and Working From Home

    SB PowerTech WC GenericNow that many organizations have moved to a work from home model, security concerns have risen.

    During this session Carol Woodbury will discuss the issues that the world is currently seeing such as increased malware attacks and then provide practical actions you can take to both monitor and protect your IBM i during this challenging time.


  • How to Transfer IBM i Data to Microsoft Excel

    SB_HelpSystems_WC_Generic3 easy ways to get IBM i data into Excel every time
    There’s an easy, more reliable way to import your IBM i data to Excel? It’s called Sequel. During this webinar, our data access experts demonstrate how you can simplify the process of getting data from multiple sources—including Db2 for i—into Excel. Watch to learn how to:

    • Download your IBM i data to Excel in a single step
    • Deliver data to business users in Excel via email or a scheduled job
    • Access IBM i data directly using the Excel add-in in Sequel

    Make 2020 the year you finally see your data clearly, quickly, and securely. Start by giving business users the ability to access crucial business data from IBM i the way they want it—in Microsoft Excel.



  • HA Alternatives: MIMIX Is Not Your Only Option on IBM i

    SB_HelpSystems_WC_GenericIn this recorded webinar, our experts introduce you to the new HA transition technology available with our Robot HA software. You’ll learn how to:

    • Transition your rules from MIMIX (if you’re happy with them)
    • Simplify your day-to-day activities around high availability
    • Gain back time in your work week
    • Make your CEO happy about reducing IT costs

    Don’t stick with a legacy high availability solution that makes you uncomfortable when transitioning to something better can be simple, safe, and cost-effective.



  • Comply in 5! Well, actually UNDER 5 minutes!!

    SB CYBRA PPL 5382

    TRY the one package that solves all your document design and printing challenges on all your platforms.

    Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product.

    Request your trial now!

  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413Robot automates the routine tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
    - Simplified backup procedures
    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits. Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413Managing messages on your IBM i can be more than a full-time job if you have to do it manually. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution. Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution. Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413For over 30 years, Robot has been a leader in systems management for IBM i.
    Manage your job schedule with the Robot Job Scheduling Solution. Key features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center efficiency.