23
Tue, Apr
1 New Articles

What Are Business Users Looking for in Mobile Apps?

Development Tools / Utilities
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

With mobile development, it's easy to get caught up in the excitement of new technologies and new features, but it's critical to stay focused on what the app should achieve from a functional standpoint.

Over many years of working with mobile since its early days, from 5250 barcode scanners and Windows Mobile to today's stunning devices, I've seen many applications fail to meet the actual business needs. That might sound crazy, but the way mobile apps are built in terms of focus, use, and form factor is new for many people.

 

Prioritizing those three items—focus, use, and form factor—should really help you meet business users' needs.

Focus

A mobile app has to be much more focused on specific needs and functions. Take an enterprise app like BPCS, JDE, or any other enterprise ERP; they are generalists letting you achieve many things for many different types of businesses and users. You should not try to mobile-enable this kind of application in its entirety because users out in the field don't need the entire app's heads-down data entry, reporting, and full BI suite. They will need some core functions of these things, and you can put these together into an app that allows them to get what they need without having to navigate the entire mass of the enterprise. Having a good understanding of which functional parts of the app mobile users require will enable you to give those users just what they need to be effective. In the office, it many be OK to put 60 fields on a screen and let the users pick out the key info, but in mobile we need laser focus on what the users need to do their jobs.

 

Keeping navigation simple and intuitive is also important. Ensure you remove any unnecessary navigation from your mobile design. If your users have to drill down through multiple levels of menus, you really need to think again. Focus on what the users need and how to get them to perform it most quickly and efficiently.

Use

To get that focus, you should deeply understand how the app would be used. While starting with a clean slate is nice, it's often useful to look at what you already have (assuming you're enabling mobile access from existing apps and services) and work from that. A good start is to spend time with users on their desktop apps, get them to talk through the scenarios on mobile use, and look at the screens and fields they'll need. Doing that won't give you a 100% hit rate, but it works much better than assumption. For brand-new development, you'll need to look at the business users' requirements.

 

In use, the new mobile app should look and feel similar to other apps users know and are already using on their mobile devices. The bar in terms of look, feel, quality, and interaction has already been set by the native OS and other apps already in production. This is a standard you should strive to meet.

 

Regarding native vs. web apps, don't worry about the delivery at this point, and don't believe the hype. Ensure that the app will serve the intended purpose, and leave the delivery method down to when you have firm needs. I have seen many arguments against HTML delivery"Web apps can't do this" or "Our native app had a better feel"when those so-called native apps are actually HTML in a container. There are advantages and disadvantages to each method of delivery; just make sure you find the truth.

 

Form Factor

The specific form factor you choose will determine some capabilities and limitations, and it will provide you with the constraints you'll need to work with.

 

Smartphones have a small screen (typically 4-5 inches), are mainly used in portrait orientation, and are touch-based with a small virtual keyboard. They can support Wi-Fi, but most likely your apps will be accessed over a cellular network. Smartphone apps should generally be used for light interaction and consumption of information.

 

Tablets range from 7-12 inches, generally the smaller versions being more useful in portrait orientation, and the larger being used in landscape mode. They can support Wi-Fi or cellular, and it's important to be aware of the characteristics that these modes provide from a security and performance standpoint. Tablets have a much larger and more functional virtual keyboard or may have a physical keyboard attached. The great thing about tablets is that they can be used for light and heavy use. Tablets can be incredibly productive for both creation and consumption of information.

 

The form factor for mobile devices with limited space can seem a real issue with data intensive applications, and that's where IT wisdom comes in. Several years ago, I was with IBM i champion Trevor Perry in South Africa and heard a session in which he explained our job in IT is to turn data into information. Never has that been truer than with mobile delivery. Think about how you could turn your data into information that would be immediately understood with just a glance. Think of an existing big IBM i app as the weather forecast on TV that is 3-5 minutes in length. On a mobile weather app, you can drill down, but you see today's weather in just a couple of seconds. Now imagine the weather app pinging the user with something useful like "It's going to rain, so take an umbrella out with you." Could you add the same kind of proactive value add to your apps?

Provide What's Needed

In summary, if you take a small step back, you can engineer your apps to be totally aligned with business-user needs, providing compelling value. It does not have to totally change the way you work, but attention to the key differences between full-screen apps and mobile apps will yield a different and often remarkable result for everyone.

Nick Hampson has over 15 years of experience helping IBM i customers deliver successful modernized applications. He is an expert in user interface (UI) design and application user experience (UX) for graphical devices, including smartphones, tablets, and the web. Nick is the Product Evangelist for looksoftware (http://www.looksoftware.com), which requires him to perform many tasks, including consulting, training, and presenting at webinars. He is also a regular speaker at COMMON. 

 

BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

Support MC Press Online

$0.00 Raised:
$

Book Reviews

Resource Center

  • SB Profound WC 5536 Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. You can find Part 1 here. In Part 2 of our free Node.js Webinar Series, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Brian will briefly discuss the different tools available, and demonstrate his preferred setup for Node development on IBM i or any platform. Attend this webinar to learn:

  • SB Profound WP 5539More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.

  • SB HelpSystems ROBOT Generic IBM announced the E1080 servers using the latest Power10 processor in September 2021. The most powerful processor from IBM to date, Power10 is designed to handle the demands of doing business in today’s high-tech atmosphere, including running cloud applications, supporting big data, and managing AI workloads. But what does Power10 mean for your data center? In this recorded webinar, IBMers Dan Sundt and Dylan Boday join IBM Power Champion Tom Huntington for a discussion on why Power10 technology is the right strategic investment if you run IBM i, AIX, or Linux. In this action-packed hour, Tom will share trends from the IBM i and AIX user communities while Dan and Dylan dive into the tech specs for key hardware, including:

  • Magic MarkTRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now!  Request Now.

  • SB HelpSystems ROBOT GenericForms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.

  • SB HelpSystems ROBOT GenericIT security is a top priority for businesses around the world, but most IBM i pros don’t know where to begin—and most cybersecurity experts don’t know IBM i. In this session, Robin Tatam explores the business impact of lax IBM i security, the top vulnerabilities putting IBM i at risk, and the steps you can take to protect your organization. If you’re looking to avoid unexpected downtime or corrupted data, you don’t want to miss this session.

  • SB HelpSystems ROBOT GenericCan you trust all of your users all of the time? A typical end user receives 16 malicious emails each month, but only 17 percent of these phishing campaigns are reported to IT. Once an attack is underway, most organizations won’t discover the breach until six months later. A staggering amount of damage can occur in that time. Despite these risks, 93 percent of organizations are leaving their IBM i systems vulnerable to cybercrime. In this on-demand webinar, IBM i security experts Robin Tatam and Sandi Moore will reveal:

  • FORTRA Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:

  • FORTRAManaging messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events? Automate your message center with the Robot Message Management Solution. Key features include:

  • FORTRAThe thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing. Manage your reports with the Robot Report Management Solution. Key features include:

  • FORTRAFor over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks. Manage your job schedule with the Robot Job Scheduling Solution. Key features include:

  • LANSA Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.

  • LANSAWhen it comes to creating your business applications, there are hundreds of coding platforms and programming languages to choose from. These options range from very complex traditional programming languages to Low-Code platforms where sometimes no traditional coding experience is needed. Download our whitepaper, The Power of Writing Code in a Low-Code Solution, and:

  • LANSASupply Chain is becoming increasingly complex and unpredictable. From raw materials for manufacturing to food supply chains, the journey from source to production to delivery to consumers is marred with inefficiencies, manual processes, shortages, recalls, counterfeits, and scandals. In this webinar, we discuss how:

  • The MC Resource Centers bring you the widest selection of white papers, trial software, and on-demand webcasts for you to choose from. >> Review the list of White Papers, Trial Software or On-Demand Webcast at the MC Press Resource Center. >> Add the items to yru Cart and complet he checkout process and submit

  • Profound Logic Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

  • SB Profound WC 5536Join us for this hour-long webcast that will explore:

  • Fortra IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn: