08
Tue, Oct
2 New Articles

IBM Offers "Watson Assistant for Citizens" to Provide Responses to COVID-19 Questions

Analytics & Cognitive News
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

Engagements with government agencies, healthcare organizations and academic institutions around the world including in Arkansas, California, Georgia, New York, Texas, Czech Republic, Greece, Poland, Spain and UK

With COVID-19 affecting 206 countries, areas and territories, IBM is helping government agencies, healthcare organizations and academic institutions throughout the world use AI to put critical data and information into the hands of their citizens.

With a flood of information requests from citizens, wait times in many areas to receive answers can exceed two hours. Available for no charge for at least 90 days and available to our client's citizens online or by phone, IBM Watson Assistant for Citizens on the IBM public cloud brings together Watson Assistant, Natural Language Processing capabilities from IBM Research, and state-of-art enterprise AI search capabilities with Watson Discovery, to understand and respond to common questions about COVID-19.

"While helping government agencies and healthcare institutions use AI to get critical information out to their citizens remains a high priority right now, the current environment has made it clear that every business in every industry should find ways to digitally engage with their clients and employees," said Rob Thomas, general manager, IBM Data & AI. "With today's news, IBM is taking years of experience in helping thousands of global businesses and institutions use Natural Language Processing and other advanced AI technologies to better meet the demands of their constituents, and now applying it to the COVID-19 crisis. AI has the power to be your assistant during this uncertain time."

Watson Assistant for Citizens leverages currently available data from external sources, including guidance from the U.S. Centers for Disease Control & Prevention (CDC) and local sources such as links to school closings, news and documents on a state website. IBM already is delivering this service across the United States, as well as engaging with organizations globally in Czech Republic, Finland, Greece, Italy, Poland, Spain, UK and more.

Here are examples where IBM is engaging with government and healthcare agencies on Watson Assistant for Citizens:

  • ARKANSAS: University of Arkansas for Medical Sciences – In 9 days, deployed a virtual agent so citizens can get their questions answered quickly about testing, symptoms or resources. Information is automatically sent to a mobile COVID-19 triage clinic electronically to help speed response. Average registration time has been reduced by fifty percent for those using the agent.
  • CALIFORNIA: City of Lancaster in Los Angeles County – COVID-19 information for citizens on common questions such as symptoms and recommended procedures to follow in case of infection.
  • GEORGIA: Children's Healthcare of Atlanta – The "COVID-19 Pediatric Assessment Tool" walks parents through a series of questions and results in suggested next steps that a parent should take. Recommendations on next steps are made according to the healthcare system's established protocols.
  • NEW YORK: County of Otsego – COVID-19-related information will be available within the next few days for citizens to help them quickly get their health and non-health related questions answered regarding the pandemic. Otsego County's COVID-19 virtual agent will be able to answer citizen's questions like: "How do I apply for unemployment?"
  • TEXAS: City of Austin – COVID-19-related information will soon be available for citizens with interactive conversation on where to get testing and other information.
  • CZECH REPUBLIC: Czech Ministry of Health – COVID-19 virtual agent called "Anežka" advises citizens about prevention, treatment and other related topics on the coronavirus.
  • GREECE: Hellenic Ministry of Digital Governance – COVID-19-related information for citizens and interactive conversation on preventive and precautionary measures issued by the Greek Government.
  • POLAND: Polish Ministry of Health – COVID-19 information for Polish citizens on common questions such as symptoms and recommended procedures to follow in case of infection.
  • SPAIN: Andalusian Government – A virtual agent to help respond to citizen's queries about COVID-19 is available through the app "Salud Responde" and the Public Agency for Health Emergencies (EPES) website, built also in collaboration with the Andalusian Health Service (SAS).
  • UK: National Health Service Wales: Cwm Taf Morgannwg University Health Board – CERi, an English and Welsh speaking virtual assistant, will soon go live to support healthcare workers and the general public in Wales who need information or have questions on the prevention and treatment of COVID-19 along with general information about the virus.

"Austin residents are counting on us to provide timely updates on COVID-19 response," said Tauseef Khan, Chief Technology Officer, City of Austin, Texas. "The City is pleased to use artificial intelligence technology to respond to that need, with a tool that quickly and easily helps residents find the information they need 24/7."

"The AI solution from IBM will be a great resource for the county's residents and will help alleviate call center volume to allow county employees to dedicate efforts elsewhere," said Brian Pokorny, Director of Information Technologies, County of Otsego, New York.

Using information provided by clients, Watson Assistant for Citizens automates responses to frequently asked questions about COVID-19 that come in via phone call or text, such as "What are symptoms?", "How do I clean my home properly?" and "How do I protect myself?"

State and local government agencies, hospitals or other healthcare organizations can choose to customize the solution to address questions specific to their area or region, including "What are cases in my neighborhood?", "How long are schools shut down?" and "Where can I get tested?"

IBM is offering Watson Assistant for Citizens for no charge for at least 90 days and will assist with initial set up, which can typically be done in a few days. The initial solution is available in English and Spanish and can be tailored to 13 languages.

The offer includes access to 15 pre-trained COVID-19 "intents" or queries.  "Intents" are purposes or goals that are expressed in a customer's input, such as answering a question. By recognizing the intent expressed in a customer's input, the Watson Assistant service can choose the correct dialog flow for responding to it.

Clients can also work with IBM to customize the offering on top of the base model and intents to include information related specifically to a city or region for specific information that is pertinent to those citizens or constituents, as well as integrate with client's back-end ERP systems.

IBM is also working with global businesses in other industries to apply AI to help them respond to COVID-19 and reimagine the way work will get done in this new operating environment.

For more information about IBM efforts around COVID-19, visit https://www.ibm.com/covid19 and https://newsroom.ibm.com/covid-19.

For more information about Watson Assistant for Citizens, visit https://www.ibm.com/watson/covid-response.

For more information about how businesses in any industry can use Watson Assistant, visit: https://www.ibm.com/cloud/watson-assistant/.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

Support MC Press Online

$

Book Reviews

Resource Center

  • SB Profound WC 5536 Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. You can find Part 1 here. In Part 2 of our free Node.js Webinar Series, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Brian will briefly discuss the different tools available, and demonstrate his preferred setup for Node development on IBM i or any platform. Attend this webinar to learn:

  • SB Profound WP 5539More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.

  • SB HelpSystems ROBOT Generic IBM announced the E1080 servers using the latest Power10 processor in September 2021. The most powerful processor from IBM to date, Power10 is designed to handle the demands of doing business in today’s high-tech atmosphere, including running cloud applications, supporting big data, and managing AI workloads. But what does Power10 mean for your data center? In this recorded webinar, IBMers Dan Sundt and Dylan Boday join IBM Power Champion Tom Huntington for a discussion on why Power10 technology is the right strategic investment if you run IBM i, AIX, or Linux. In this action-packed hour, Tom will share trends from the IBM i and AIX user communities while Dan and Dylan dive into the tech specs for key hardware, including:

  • Magic MarkTRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now!  Request Now.

  • SB HelpSystems ROBOT GenericForms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.

  • SB HelpSystems ROBOT GenericIT security is a top priority for businesses around the world, but most IBM i pros don’t know where to begin—and most cybersecurity experts don’t know IBM i. In this session, Robin Tatam explores the business impact of lax IBM i security, the top vulnerabilities putting IBM i at risk, and the steps you can take to protect your organization. If you’re looking to avoid unexpected downtime or corrupted data, you don’t want to miss this session.

  • SB HelpSystems ROBOT GenericCan you trust all of your users all of the time? A typical end user receives 16 malicious emails each month, but only 17 percent of these phishing campaigns are reported to IT. Once an attack is underway, most organizations won’t discover the breach until six months later. A staggering amount of damage can occur in that time. Despite these risks, 93 percent of organizations are leaving their IBM i systems vulnerable to cybercrime. In this on-demand webinar, IBM i security experts Robin Tatam and Sandi Moore will reveal:

  • FORTRA Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:

  • FORTRAManaging messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events? Automate your message center with the Robot Message Management Solution. Key features include:

  • FORTRAThe thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing. Manage your reports with the Robot Report Management Solution. Key features include:

  • FORTRAFor over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks. Manage your job schedule with the Robot Job Scheduling Solution. Key features include:

  • LANSA Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.

  • LANSAWhen it comes to creating your business applications, there are hundreds of coding platforms and programming languages to choose from. These options range from very complex traditional programming languages to Low-Code platforms where sometimes no traditional coding experience is needed. Download our whitepaper, The Power of Writing Code in a Low-Code Solution, and:

  • LANSASupply Chain is becoming increasingly complex and unpredictable. From raw materials for manufacturing to food supply chains, the journey from source to production to delivery to consumers is marred with inefficiencies, manual processes, shortages, recalls, counterfeits, and scandals. In this webinar, we discuss how:

  • The MC Resource Centers bring you the widest selection of white papers, trial software, and on-demand webcasts for you to choose from. >> Review the list of White Papers, Trial Software or On-Demand Webcast at the MC Press Resource Center. >> Add the items to yru Cart and complet he checkout process and submit

  • Profound Logic Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

  • SB Profound WC 5536Join us for this hour-long webcast that will explore:

  • Fortra IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn: