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New planned features are designed to help business users quickly start applying AI to find more precise document insights with less training time and data science skills

Businesses in financial services, insurance and legal services turn to Watson Discovery to help automate processes and enhance customer care

IBM today announced new natural language processing (NLP) enhancements planned for IBM Watson Discovery. These planned updates are designed to help business users in industries such as financial services, insurance and legal services enhance customer care and accelerate business processes by uncovering insights and synthesizing information from complex documents.

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Only 23% of CIOs surveyed expect remote workplace changes from the COVID-19 pandemic to become permanent

A new IBM Institute for Business Value (IBV) study revealed CIOs' influence on business strategy and operations is growing as technology pervades surveyed enterprises. When asked which other C-Suite members will be most critical over the next few years, CEOs surveyed named their tech chiefs (CIOs and CTOs) at more than twice the rate of CMOs, CHROs or any other position excluding CFO and COOs.

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IBM Environmental Intelligence Suite combines weather, climate, and operational data and environmental performance management into a single solution

Helps companies anticipate and respond to climate risks, such as flooding and wildfires, while providing insights to help improve resiliency and meet sustainability goals

Addresses World Economic Forum's Top Three Most Likely Risks for Businesses over the next decade

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Strategic collaboration to advance new aerospace, defense and intelligence solutions

IBM and Raytheon Technologies (NYSE: RTX) will jointly develop advanced artificial intelligence, cryptographic and quantum solutions for the aerospace, defense and intelligence industries, including the federal government, as part of a strategic collaboration agreement the companies announced today.

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IBM today announced the launch of new AI and automation capabilities in IBM Watson Assistant designed to make it easier for businesses to create enhanced customer service experiences across any channel – phone, web, SMS and any messaging platform. This includes a new collaboration with IntelePeer, a leading Communications Platform-as-a-Service provider, to set up and test a voice agent, and a new agent app designed to enable a seamless hand-off to a live agent while maintaining the conversation's context.

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At the annual Hot Chips conference, IBM today unveiled details of the upcoming new IBM Telum Processor, designed to bring deep learning inference to enterprise workloads to help address fraud in real-time. Telum is IBM's first processor that contains on-chip acceleration for AI inferencing while a transaction is taking place. Three years in development, the breakthrough of this new on-chip hardware acceleration is designed to help customers achieve business insights at scale across banking, finance, trading, insurance applications and customer interactions. A Telum-based system is planned for the first half of 2022.

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- Adoption poised to accelerate as nearly half of global IT professionals cite advances in AI that make it more accessible

- Changing business needs due to COVID-19 driving adoption

New market research commissioned by IBM found that almost one-third of IT professionals surveyed globally say their business is now using artificial intelligence (AI), with 43 percent reporting that their company has accelerated their rollout of AI as a result of the COVID-19 pandemic. While recent advances in the technology are making AI more accessible than ever, the annual survey also found that a lack of AI skills and increasing data complexity are cited as top challenges.

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Updates to IBM Watson Studio, IBM OpenPages with Watson and IBM Planning Analytics with Watson designed to help address key barriers to trust in data and AI models

Leading global brands including Lufthansa are using IBM Watson to infuse trust into their workflows

IBM today announced new capabilities for IBM Watson designed to help businesses build trustworthy AI. These capabilities further expand Watson tools designed to help businesses govern and explain AI-led decisions, increase insight accuracy, mitigate risks and meet their privacy and compliance requirements.

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