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Social Media Analytics V1.3 (SaaS) enables marketing professionals to be more agile and responsive to the customer and facilitates entire organizations to measure social media across marketing, supply chain, and the customer service spectrum.

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IBM Decision Optimization Center provides lines of business with enterprise decision-making capabilities through a flexible platform that delivers optimization across many business functions through a common IT architecture that connects modeling, application development, and solution deployment.

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IBM Connections is social software for business that provides an exceptional social platform that helps enable you to access the right people, and internal and external content in your professional networks and communities.

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IBM Customer Experience Suite V8.0 IFR2, IBM Employee Experience Suite V8.0 IFR2, IBM WebSphere Portal Extend V8.0 IFR2, and IBM WebSphere Portal Express V8.0 IFR2 now include IBM Sametime V9.0 capabilities for presence awareness and instant messaging.

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