New AI-Powered RPA helps companies speed the completion of more types of work so employees can focus on higher value work

IBM today announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation (RPA) WDG Soluções Em Sistemas E Automação De Processos LTDA (referred to as "WDG Automation" throughout). The acquisition further advances IBM's comprehensive AI-infused automation capabilities, spanning business processes to IT operations. Financial terms were not disclosed.

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Krishna and other leaders discuss the need for business, society, and governments to respond to change with agility and unity

 By IBM Corporation

IBM CEO Arvind Krishna delivered a keynote presentation at IBM's Think Gov 2020, a digital event, to more than 1,000 U.S. leaders, technologists, and developers from local, federal and state governments. Krishna's keynote focused on the opportunity to lead change through innovation and the acceleration of transformative business opportunities during the COVID-19 pandemic. 

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Profound Logic Offers Powerful New Services for Business Innovation and Digital Transformation; Adds New Leadership to Services Organization

Profound Logic, the leader in IBM i innovation and transformation solutions for over 20 years, is proud to announce the availability of new professional services offerings for business innovation and digital transformation. Profound is also adding new leadership to oversee the delivery of those services.

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Remain Software released today TD/OMS V12.1, Gravity V5.1 and Remain API Studio V1.0.11, in line with the company’s historical commitment to ongoing development and support for its three signature application-lifecycle management, workflow and REST API editing/management solutions, respectively.

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IBM CEO Arvind Krishna today sent the following letter to Congress outlining detailed policy proposals to advance racial equality in our nation. He also shared, in the context of addressing responsible use of technology by law enforcement, that IBM has sunset its general purpose facial recognition and analysis software products.
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Personal Mobility, Retail Shopping, and Event Attendance Are Among the Areas Most Impacted

Findings from an IBM Institute for Business Value (IBV) survey of U.S. consumers reveals shifting personal behavior and preferences resulting from the COVID-19 pandemic. 

The study polled more than 25,000 U.S. adults in the month of April to understand how COVID-19 has affected their perspectives on a number of issues, including retail spending, transportation, future attendance at events in large venues, and returning to work. The results revealed that not only do U.S. consumers surveyed plan to make significant changes in the way they go about their lives and work in the wake of the virus, but also that there tend to be stark regional contrasts about those plans depending on where those consumers reside.

Many consumers indicated that they plan to reduce their use of – or forgo entirely – ridesharing and public transportation. They also indicated they are less likely to attend large events once the crisis abates but are more likely to attend sporting events. Many respondents also expressed changes in the way they will shop and spend their money, including an increased willingness to use contactless payment technologies when shopping, alongside a reluctance and hesitation to make new car purchases due to personal financial concerns resulting from the pandemic.  

"The study provides further evidence that COVID-19 is permanently altering U.S. consumer behavior. There are long term implications of the new consumer behaviors for industries like retail, transportation, and travel among others. These organizations need to quickly adapt their business models to serve the new consumer behaviors in order to survive and thrive," said Jesus Mantas, Senior Managing Partner, IBM Services.

Among the more noteworthy findings: 

Personal mobility could be different after the pandemic 
The survey results show consumer attitudes toward public transportation have shifted notably. More than 20 percent of respondents who regularly used buses, subways or trains now said they no longer would, and another 28 percent said they will likely use public transportation less often.  

More than half of people surveyed who used ridesharing apps and services said they would either use these less or stop using these services completely. Findings were not quite as dire for taxis and other traditional car services, as a smaller 24 percent of people surveyed indicated they will no longer use these modes of transportation. 

More use of personal vehicles, but purchases are delayed 
More than 17 percent of people surveyed said that they intend to use their personal vehicle more as a result of COVID-19, with approximately 1 in 4 saying they will use it as their exclusive mode of transportation going forward.  

One-third of respondents said that constraints on their personal finances will "greatly" influence their decision to buy a vehicle once COVID-19 restrictions are lifted. More than 25 percent said that a lack of confidence in the global and U.S. economic outlook will impact their decisions to buy a vehicle – with nearly the same number of people saying they would be holding off on buying for more than 6 months. Consumers added that manufacturer incentive programs are not likely to persuade or change their thinking.  

Event attendance will be down for some time 
When asked about attendance at various types of large events once stay-at-home restrictions are lifted, more than half of respondents said they are unwilling to be exposed to large crowds for the remainder of 2020. Conferences and trade shows had a strong response, with 75 percent indicating that they are unlikely to attend an in-person conference or trade show in 2020. Bars and restaurants are more likely to fare much better. 

More than one-third of consumers indicated they will visit these establishments, with only about ten percent saying they will not. Outdoor parks also represent a favored destination; one-third of respondents said they are very likely to visit an outdoor park after restrictions are lifted. Approximately 25 percent of consumers also indicated they will be ready to visit the beach and 1 in 5 will be ready to go shopping at malls and shopping centers. 

The Retail Experience Continues to Evolve 
Due to their concerns about COVID-19, nearly 40 percent of consumers surveyed said they are likely to use contactless payment options via their mobile device or credit card when shopping. More than 75 percent of respondents indicate they are choosing to visit stores to buy essential goods (i.e., food & beverages and household & cleaning products); however, responding consumers in the Northwest were more likely to buy essential goods online and ship to home or another destination than any other U.S. region. 

The study also reveals that the pandemic has created a priority on shopping local for those surveyed – with 25 percent of respondents indicating they are now shopping more often at locally owned stores and buying more local made, grown or sourced products.  

The Rise of the Remote Workforce 
The forced shift to operating as a largely remote workforce has led to nearly 40 percent of respondents indicating they feel strongly that their employer should provide employee opt-in remote work options when returning to normal operations.  And remote work appears to be growing on people, as more than 75 percent indicate they would like to continue to work remotely at least occasionally, while more than half - 54 percent - would like this to be their primary way of working. 

The shift toward a more remote workforce could require more than a simple change of location – it may require the use of soft skills to continue to be productive and successful. A 2019 study from the IBV revealed that adaptability, time management and ability to work well on teams as some of the most crucial to the workforce today – however, only 41 percent of CEOs surveyed felt they had the capability in terms of people skills and resources required to execute their business strategies. It will be imperative for organizations to prioritize reskilling employees around these core capabilities. 

For further information on IBM's Institute for Business Value, please visit:

About IBM Institute for Business Value  
The IBM Institute for Business Value (IBV), part of IBM Services, develops fact-based, strategic insights for senior business executives on critical public and private sector issues. Follow @IBMIBV on Twitter, and for a full catalog of our research or to subscribe to our newsletter, visit:


Kisco Information Systems today announces Release 5 of its system monitoring tool for the IBM i platform. iEventMonitor lets you watch your IBM i system for important events and then send out alert messages to let the right people know about the events in real time.

New with Release 5, Kisco has added the ability to respond to error messages remotely. Prior to this change, customers needed to access their system to resolve error messages. With this new capability, the alert notice contains an HTML link to a web page served on the IBM i using an Apache server instance. When the link is followed, a complete description of the error is shown in a standard browser session. The user has access to the failing job’s joblog to review the error situation and a reply to the error message can be submitted. When the reply is submitted, the message reply is processed and a confirmation is returned through the browser. The Apache configuration objects needed to establish the server instance are all included in the software.

Other new features included with Release 5 are a Network Watch feature which will monitor a network connection and report when there are problems with it. The ASP% Watch has been expanded to allow for iASP’s to be watched. A new audit feature allows for command line activity to be tracked by specific user profile. The Job Watch feature can now issue an alert when the job is running longer than expected. And the Watch Task feature can be configured to watch for a message based on specific message text. Many other enhancements are also included.

The core features of iEventMonitor have also been improved with Release 5. As always, it can watch any message queue in the system. This includes the critical QSYSOPR system operator message queue and the optional security event message queue QSYSMSG. iEventMonitor can issue optional reminders when a message has not been responded to in a given period of time. iEventMonitor also watches for specific messages, CPU Utilization, user profile activity, Mutexwait and Lock-wait situations and more.

Alerts in iEventMonitor can be sent as email messages, text messages or as break messages. Multiple recipients can be specified. For break messages, you just specify a user profile and the software checks to see if that user is signed onto the system before sending them a break message wherever they are working.

The software is compatible with systems using IBM’s i/OS 7.1 software release and higher, including i/OS 7.4.

Complete product information is available at

iEventMonitor Release 5 pricing starts at $595.00 for a single partition license and tops out at $995.00 for an LPAR license. LPAR pricing lets customers implement the software in multiple partitions on a single serial number. Kisco Information Systems offers a free 30-day evaluation of the product that can be downloaded with complete software documentation from To obtain a free evaluation call Kisco at (518) 897-5002 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

IBM i Performance Optimization Software and Services

MB Software & Consulting, Inc. celebrates 25 years of providing application performance optimization software and consulting services for the IBM i (iSeries, AS/400) platform. In 1995 Michael Boadway, Owner/President, seeing a need for an extensive root-cause analysis tool-set for the IBM i, created a comprehensive suite of tools to provide application performance improvement and systems optimization while also providing specialized consulting services to IBM i midrange systems customers. The software and services identify root causes of issues and ultimately repair issues to keep businesses running smoothly and efficiently.

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