Assisting retail repair and maintenance service centers across North America to improve operations and win profitable fleet business, TMW Systems, Inc., has released TMT ServiceCenter. The software is designed to support service centers performing both contracted outsourced fleet management services as well as retail maintenance and repair services. TMT ServiceCenter can be implemented by shops and garages to grow business by offering new customer services, new capabilities, and to increase shop efficiencies, the company says.
The announcement came during TransForum 2008, the TMW annual user conference and exhibition underway in Orlando, Fla., that has drawn an estimated 1,250 attendees taking part in the three-day event.
According to Scott Vanselous, senior vice president and general manager for TMW's Asset Maintenance division, key benefits of the new software include the capacity to electronically invoice customers, provide preventive maintenance notice and tracking, and make service reservations and review or approve estimates online. "Our customers are able to fully track key performance indicators (KPIs) which are part and parcel to successful business operations. Managing your business to these critical measurements is crucial," he said. "Customers that have already implemented key features of TMT ServiceCenter see it as a platform for growth."
"Paramount in our decision to go with TMW is the company's commitment to develop and grow the retail product, thus assuring us we will have the support and technology to meet the changing environment of the repair business," said Don Davis, vice president of finance and administration for Truck PM Plus, a Longwood, Florida, based fleet maintenance service provider. With workmanship by ASE certified diesel truck technicians, Truck PM Plus provides complete mechanical repairs; preventive maintenance and computerized PM history services, along with mobile truck and nationwide emergency road services.
"At Truck PM Plus, we are committed to providing unparalleled value to our customers. In keeping with this, we reached a stage in our development where a Point of Sale system was vital for us to continue to grow our business and support our commitment. With TMT software, we found a core structure to automate our shops' daily work flow, while at the same time providing us with productivity metrics, inventory control and increased ability to identify and capture service and repair work that is due," Davis added.
The software helps to automatically track mechanic productivity, schedule shop operations to match capacity with demand, and manage parts inventory tightly with included purchasing controls. Customer invoices are generated automatically, based on a technician's electronic input of parts, labor and services activities.
"Several years ago we searched to find the best maintenance software solution available for an independent fleet maintenance provider and selected the TMT software product," said Larry Chaplin, president of Master Fleet, LLC. Master Fleet, LLC provides fleet maintenance and repair services to companies ranging from the individual owner operator to many of the largest national fleets. Its services include tractor and trailer repair, parts and equipment sales, national breakdown services, and fleet maintenance consulting services.
"We use TMT to manage all aspects of our shop operations, from parts and labor management to customer billing and vehicle history," said Chaplin. "TMW has shown a commitment to provide the best fleet maintenance software with continuous improvements in features and functions to meet our business needs," he said. "I am confident the team at TMW will continue to lead the industry with their software and I am glad to have them as our business partner."
From maximizing inventory turn rates and increasing estimate approval rates to boosting mechanic productivity and improving on-time repair order completion, TMT ServiceCenter brings added value to the fleet management and maintenance market by:
• Shortening the order-to-cash cycle
• Increasing mechanic productivity
• Reducing administrative expense
• Automating warranty claim opportunities
• Optimizing parts inventory
• Key business performance metrics
"I'm convinced that any service center looking for top-flight sales transaction and cash drawer support, parts and inventory management coupled with all the of technology required to increase customer service and shop efficiency--and ultimately the bottom line--TMT ServiceCenter is worthy of full exploration," TMW's Vanselous added.