Best Practice = Best Skills + Best Processes + Best Solutions + Best Resources + Continuous Improvement
By Joan McKittrick
You have just been hired at an IBM i shop. You are the new kid on the block, and they have assigned you the project of searching for a particular tool that fits in the application development realm. I am not going to be specific here; the application could be change management, help desk, security, cross reference, or any other of at least 20 different categories. The big question is where to start.