IBM Watson Virtual Agent Premium Edition

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Watson™ Virtual Agent Premium Edition is a software as a service (SaaS) offering. It builds on the capabilities of IBM Watson Virtual Agent Standard Edition.

 

With Watson Virtual Agent Premium Edition, organizations can deploy a virtual agent that offers customers a self-service experience. The following capabilities drive this customer engagement platform:

  • Deploys a digital agent that engages with customers in English through a snippet of code embedded in client's website or mobile application
  • Enables an organization's customers to get answers to questions, to take action, and to resolve issues
  • Provides a software development kit (SDK) for simplified integration that keeps sensitive information where it belongs, inside your organization and out of the cloud
  • Simplifies and streamlines the customer service and support experience
  • Assists in simplifying and accelerating time to value for businesses
  • Adds data isolation in separate data containers per client
  • Includes one year of historical production data retention for analysis and retrieval
  • Includes a service level agreement (SLA)
  • Provides 24 x 7 customer support

 

Watson Virtual Agent Standard Edition allows an organization's customers to get the assistance they need using a two-way conversation. Capabilities:

  • Provides customer self-service interaction
  • Helps customer service by providing customers an opportunity to interact with a company using natural language
  • Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience

 

Find out more here.

 

Watson™ Virtual Agent Premium Edition is a software as a service (SaaS) offering. It builds on the capabilities of IBM Watson Virtual Agent Standard Edition.

 

With Watson Virtual Agent Premium Edition, organizations can deploy a virtual agent that offers customers a self-service experience. The following capabilities drive this customer engagement platform:

  • Deploys a digital agent that engages with customers in English through a snippet of code embedded in client's website or mobile application
  • Enables an organization's customers to get answers to questions, to take action, and to resolve issues
  • Provides a software development kit (SDK) for simplified integration that keeps sensitive information where it belongs, inside your organization and out of the cloud
  • Simplifies and streamlines the customer service and support experience
  • Assists in simplifying and accelerating time to value for businesses
  • Adds data isolation in separate data containers per client
  • Includes one year of historical production data retention for analysis and retrieval
  • Includes a service level agreement (SLA)
  • Provides 24 x 7 customer support

 

Watson Virtual Agent Standard Edition allows an organization's customers to get the assistance they need using a two-way conversation. Capabilities:

  • Provides customer self-service interaction
  • Helps customer service by providing customers an opportunity to interact with a company using natural language
  • Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience

 

Find out more here.

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