IMHO: What Will It Take to Turn the System i Around?
Molly, my point is not meant to be sarcastic, simply realistic. I like to pull the spin out of things and cut to the heart of the matter. Which in this case is simple: whether or not the poster's reminiscences are accurate they are no longer relevant, since he has no idea what the product or the support is like today. To make the statement that ASNA is a better product and ASNA support is better than IBM's without pointing out that his experiences are four years out of date is a little bit misleading. Leaving out pertinent information like that turns a valid comment into a product pitch. I can tell you that RIGHT NOW, the support for WDSC is probably the best I've ever seen from any part of the IBM organization. While I haven't personally had any experience VARPG issues, I'd be willing to wager that a question to the team won't take eight months for a response. In fact, I'm certain it would be a matter of days if not hours. What Gary Greenacre may or may not have experienced four years ago is hardly a basis for judging the product today. Joe
Molly, my point is not meant to be sarcastic, simply realistic. I like to pull the spin out of things and cut to the heart of the matter. Which in this case is simple: whether or not the poster's reminiscences are accurate they are no longer relevant, since he has no idea what the product or the support is like today. To make the statement that ASNA is a better product and ASNA support is better than IBM's without pointing out that his experiences are four years out of date is a little bit misleading. Leaving out pertinent information like that turns a valid comment into a product pitch. I can tell you that RIGHT NOW, the support for WDSC is probably the best I've ever seen from any part of the IBM organization. While I haven't personally had any experience VARPG issues, I'd be willing to wager that a question to the team won't take eight months for a response. In fact, I'm certain it would be a matter of days if not hours. What Gary Greenacre may or may not have experienced four years ago is hardly a basis for judging the product today. Joe
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