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On Wednesday, August 19, 1998, 08:01 PM, David Abramowitz wrote: Which brings up another topic: Remember when you knew your CE, your SE, and your Sales Rep on a first name basis? This is one area, where I have no complaints of IBM:

[*] Customer Engineer - Simon[*] AS/400 Marketing Specialist (new title for SEs) - Kwong-Wi[*] AS/400 Technical Specialist - Cheng Ann[*] IBM Account Representaive (new title for Sales Reps) - Felix[*] Rochester Customer Advocate - John[/list]Our gripe with them is despite all these people who spend time with, understand our projects etc....we cant get a proactive support delivery channel. (E.G. We run a data warehouse the way we found out about the support for CPYFRMIMPF was PTFed back to V4R1 and V4R2 was by attending a session at Common Australia.) Surely it can be difficult for IBM to setup a customer database of interest codes and send e-mail notification of PTFs, enhancements, specific white papers or pointers to magazine articles ? I am curious what sort of proactive support people overseas (read USA) are getting from IBM. David

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On Wednesday, August 19, 1998, 08:01 PM, David Abramowitz wrote: Which brings up another topic: Remember when you knew your CE, your SE, and your Sales Rep on a first name basis? This is one area, where I have no complaints of IBM:

[*] Customer Engineer - Simon[*] AS/400 Marketing Specialist (new title for SEs) - Kwong-Wi[*] AS/400 Technical Specialist - Cheng Ann[*] IBM Account Representaive (new title for Sales Reps) - Felix[*] Rochester Customer Advocate - John[/list]Our gripe with them is despite all these people who spend time with, understand our projects etc....we cant get a proactive support delivery channel. (E.G. We run a data warehouse the way we found out about the support for CPYFRMIMPF was PTFed back to V4R1 and V4R2 was by attending a session at Common Australia.) Surely it can be difficult for IBM to setup a customer database of interest codes and send e-mail notification of PTFs, enhancements, specific white papers or pointers to magazine articles ? I am curious what sort of proactive support people overseas (read USA) are getting from IBM. David

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On Thursday, August 20, 1998, 09:20 AM, Paul Tice wrote: Ain't life grand in midrange land? (It is, right???) ************************************************** ******************** Maybe. Compared to what? As the pace of change continues to accelerate and the number of options continues to increase, it is easy to feel more overwhelmed more often. There are still too many general management types out there that tend to think if you work in the computer field you should personally be the expert on everything. It is becoming more and more difficult to determine where to spend one's personal education and training time. I should point out that I generally work with small AS/400 sites. I will also point out that my personal market niche of 10 years ago (RPG II contract programming on the S/36) has fragmented into many different directions. Anyone with additional thoughts on these issues? Just an old mainframer caught in the Web!

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On Thursday, August 20, 1998, 04:13 PM, Paul Tice wrote: PC's Maybe? Talk about pace of change. A 2 Year old Midrange is "just burning in", a 2 year old PC is almost obsolete. 'almost obsolete', my pc was obsolete six months after purchased and before it was paid for. Midrange users (in my limited experience) expect reliability and decent performance. PC users expect absolute blinding speed AND reliability. I'd just like to have one day that I didn't need to 're-boot' for some reason. Imagine what would happen to us (midrange programmers) if we told user's just to 're-ipl' the 400. I could rant on a bit more, but I'll stop by saying I STILL get calls from PC users who can't find the "ANY" key. Users are pretty much the same on ALL platforms, we've had user read F12 as F10 and F02. Ain't life grand in midrange land? (It is, right???) Wouldn't have it any other way! There's never time to do it right, but.....there's always time to do it over.