Business need to be able to effect rapid change without disrupting the services they offer to users and customers.
Written by Jerome Okutho
Information Technology Infrastructure Library (ITIL) change management refers to a set of guidelines and processes for managing changes in IT services. The guidelines allow businesses to make changes without affecting the customer’s experience. They not only reduce the chances of implementing changes without direction, but also allow IT professionals to prioritize changes according to the needs of the business. This is particularly important for companies running on cloud infrastructures because change happens all time.