Fact: Today's businesses must be available 24/7 with fewer people having to manage more complex systems and processes.
Written by Halcyon, a HelpSystems Company
Editor's note: This article introduces the white paper "5 Winning Strategies to Combat Information Overload" available free at the MC White Paper Center.
IT departments receive a constant bombardment of information from a diverse variety of operating systems, business applications, and critical processes and support a complex array of servers and devices running across their entire network.
With tight resources and the need to keep costs in check, more and more is expected of IT operational staff to handle this information efficiently. They need to ensure a swift response with appropriate actions, that essential data is received at the right time, prove service levels are maintained, that contingency and high availability strategies are fully operational, and that vital business activities run smoothly and without disruption.