IBM SmartCloud Control Desk V7.5.1 builds upon the previous release and delivers a solution to help your efforts to improve continuity of service, speed of response, and efficiency of management.
IBM SmartCloud Control Desk V7.5.1 updates:
- Service notices ensure that users are notified of outages against configuration items (CIs) via their SmartCloud Control Desk message board.
- On call features, which ensure quick processing of requests by routing the request to available people
- Knowledgebase enhancements
- Integrated live chat
- Map integration
- Auto fill and type ahead
- Data cleansing and reconciliation functionality improvements between CIs and assets
- Usability and navigation enhancements
- Integration with IBM Tivoli Endpoint Manager
- InDesign Markup Language (IDML) loader for access to asset data contained within other products
- Associate prices and costs with service catalog offerings
Find out more here.