21
Tue, May
3 New Articles

Medallia Delivers Great Financial Performance Despite Souring Economy

Other Industry Solutions
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

Medallia, a leader in Enterprise Feedback Management (EFM) solutions, this week announced strong fiscal year 2008 results. The company sustained its historical revenue growth rate of more than 50 percent for the year. And in two of the industries hit hardest by the current economic downturn- financial services and retail-Medallia increased its revenues by more than 200 percent. The fourth quarter saw better than a 20 percent increase in the dollar value of bookings, positioning the company for another banner year in 2009.

"We couldn't be happier with the results," said Borge Hald, CEO of Medallia. "We built the Medallia solution for companies that care the most about the customer experience. This year, five of the top 50 companies on InterBrand's/BusinessWeek's Global Most Valuable Brand list switched from existing solutions to Medallia. That's a huge vote of confidence from iconic companies that place such importance on their customer relationships."

"Choosing Medallia is ultimately about driving results," said Hald. "The average customer experience score of Medallia customers has steadily increased and now hovers between 50 and 60 (in the superior range) on the popular Net Promoter scale. The average value of Medallia customers' shares has increased by about 100 percent in the past five years, at the same time the S&P 500 Index has declined. Clearly the market view is that our customers have been making good decisions. Universally, they see their decision to implement Medallia as a key contributor to their success with customers."

Hald also explained why Medallia's solutions are an attractive investment for customers during a recession: "The ability to measure and improve the customer experience is critical during tough times when existing customers account for a greater share of revenue. Equally important, our solution represents a paradigm shift in terms of functionality and is more affordable than traditional solutions. ‘More for less'-always an attractive value proposition-particularly resonates in this environment. We believe it helped drive our dramatic growth in financial services this year."

The company also fared well in the hotel industry, which suffered a 4.2 percent year-over-year drop in occupancy rate during 2008. Medallia added several new hotel brands, including in the luxury segment, and continued global expansion of many customers' programs. Medallia is now used at more than 60 percent of nationally branded hotel properties.

"We believe the company is on track to match or exceed its historical growth rate in 2009. The signals are good: so far in 2009, the value of booked deals and the sales pipeline are significantly larger than at this time last year," said Hald. "Medallia's customer experience management solutions continue to defend their value, even-and, many would argue, more so-in a souring economy," he added.

About Medallia

Medallia (www.medallia.com), founded in 2001, provides Enterprise Feedback Management solutions to Global 2000 companies. More than 25,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia's Software-as-a-Service (SaaS) solutions enable companies to gather, organize, and act on feedback from customers, partners, and employees. Medallia's customers include global financial services, retail, high-tech, health care, and hotel companies. The company has its headquarters in Menlo Park, California.

BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

Support MC Press Online

$0.00 Raised:
$

Book Reviews

Resource Center

  • SB Profound WC 5536 Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. You can find Part 1 here. In Part 2 of our free Node.js Webinar Series, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Brian will briefly discuss the different tools available, and demonstrate his preferred setup for Node development on IBM i or any platform. Attend this webinar to learn:

  • SB Profound WP 5539More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.

  • SB HelpSystems ROBOT Generic IBM announced the E1080 servers using the latest Power10 processor in September 2021. The most powerful processor from IBM to date, Power10 is designed to handle the demands of doing business in today’s high-tech atmosphere, including running cloud applications, supporting big data, and managing AI workloads. But what does Power10 mean for your data center? In this recorded webinar, IBMers Dan Sundt and Dylan Boday join IBM Power Champion Tom Huntington for a discussion on why Power10 technology is the right strategic investment if you run IBM i, AIX, or Linux. In this action-packed hour, Tom will share trends from the IBM i and AIX user communities while Dan and Dylan dive into the tech specs for key hardware, including:

  • Magic MarkTRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now!  Request Now.

  • SB HelpSystems ROBOT GenericForms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.

  • SB HelpSystems ROBOT GenericIT security is a top priority for businesses around the world, but most IBM i pros don’t know where to begin—and most cybersecurity experts don’t know IBM i. In this session, Robin Tatam explores the business impact of lax IBM i security, the top vulnerabilities putting IBM i at risk, and the steps you can take to protect your organization. If you’re looking to avoid unexpected downtime or corrupted data, you don’t want to miss this session.

  • SB HelpSystems ROBOT GenericCan you trust all of your users all of the time? A typical end user receives 16 malicious emails each month, but only 17 percent of these phishing campaigns are reported to IT. Once an attack is underway, most organizations won’t discover the breach until six months later. A staggering amount of damage can occur in that time. Despite these risks, 93 percent of organizations are leaving their IBM i systems vulnerable to cybercrime. In this on-demand webinar, IBM i security experts Robin Tatam and Sandi Moore will reveal:

  • FORTRA Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:

  • FORTRAManaging messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events? Automate your message center with the Robot Message Management Solution. Key features include:

  • FORTRAThe thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing. Manage your reports with the Robot Report Management Solution. Key features include:

  • FORTRAFor over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks. Manage your job schedule with the Robot Job Scheduling Solution. Key features include:

  • LANSA Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.

  • LANSAWhen it comes to creating your business applications, there are hundreds of coding platforms and programming languages to choose from. These options range from very complex traditional programming languages to Low-Code platforms where sometimes no traditional coding experience is needed. Download our whitepaper, The Power of Writing Code in a Low-Code Solution, and:

  • LANSASupply Chain is becoming increasingly complex and unpredictable. From raw materials for manufacturing to food supply chains, the journey from source to production to delivery to consumers is marred with inefficiencies, manual processes, shortages, recalls, counterfeits, and scandals. In this webinar, we discuss how:

  • The MC Resource Centers bring you the widest selection of white papers, trial software, and on-demand webcasts for you to choose from. >> Review the list of White Papers, Trial Software or On-Demand Webcast at the MC Press Resource Center. >> Add the items to yru Cart and complet he checkout process and submit

  • Profound Logic Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

  • SB Profound WC 5536Join us for this hour-long webcast that will explore:

  • Fortra IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn: