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Getting the Most Performance from ODBC Query and Development Tools

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Client/server computing is the hottest trend in the industry today. One of the significant factors fueling this trend is the availability of sophisticated desktop development tools that are easy-to-use. Many development shops are abandoning traditional third-generation language (3GL) programming (such as C, COBOL, and RPG) and are turning to popular fourth-generation language (4GL) development tools. The list of available tools is quite impressive, and equally impressive is the apparent ease of use that these tools claim. I say "apparent" because, more often than not, applications developed using popular 4GL environments do not live up to the performance expectations of the developers and users. (For a more detailed discussion of performance issues in general, see "Maximizing Performance with Client Access/400 ODBC," MC, March 1996.)

For example, all too often, a solution provider will develop an application using a 4GL tool combined with a desktop database management system (DBMS). When the programmer attempts to run the same application using ODBC and a client/server DBMS, the performance is unacceptable. Of course, it's easy to just blame ODBC, but the real problem lies in the fact that applications designed for client/server must be architected quite differently than traditional applications, or they will perform poorly.

If you are building a client/server solution with one of the popular 4GL tools of the day, or if you are sticking with a traditional 3GL approach such as C, this article is for you. I'm going to assume a fairly high level of familiarity with SQL and ODBC. However, if you want more information about the ODBC functions that I discuss, turn to the Microsoft ODBC 2.0 Programmer's Reference and SDK Guide. Here, we will discuss key client/server performance issues and the implications of using popular 4GL query tools and development environments.

In "Maximizing Performance with Client Access/400 ODBC," I discussed the performance implications of client/server environments in contrast with traditional host-centric environments. I further described how these implications influenced the development of the Client Access/400 ODBC driver. Having an ODBC driver that is optimally tuned for performance is only part of the battle, though. Other things to consider are the tools that are used and whether to simply query the data or build complex programs for decision support and online transaction processing (OLTP). Many of these tools tend to violate the golden rule of client/server performance: Don't go to the server unless you have to, and go there in as few trips as possible when you do.

This rule gets violated for many reasons. Probably the foremost is that many 4GL tools were never designed for client/server environments. Instead, they were architected for standalone database access. When the rush to client/server gained momentum, some of these tools were retargeted for client/server without gaining the necessary architecture changes to ensure optimal client/server performance.

Another cause for golden rule violation and poor client/server performance is education. Here, the industry is clearly at fault. We have convinced you that building mission-critical client/server solutions is simple if you just use our 4GL tools. All you have to do is drag icons and draw lines with the click of a mouse button and voila, you've just replaced your legacy mission-critical application! Well, nothing could be further from the truth, as many of you have lived to tell.

Many 4GL development and query tools are available today. A partial list includes the following products:

o Borland Delphi

o Brio Technology DataPrism for AS/400

o Cognos Impromptu

o Computer Associates Visual Express

o Crystal Services Crystal Reports Professional

o Gupta SQLWindows

o IBM VisualAge

o IBM Visualizer for Windows

o Microsoft Access

o Microsoft Visual Basic

o Powersoft PowerBuilder

o ShowCase Vista

o Trinzic Forest and Trees

This is just a sampling. Many more are available, and every tool in the marketplace has its own strengths, weaknesses, and performance characteristics. But most have one thing in common: support for ODBC database servers. However, since ODBC serves as a common denominator for various DBMSs, and since there are subtle differences from one ODBC driver to the next, many tool providers end up writing to the more common ODBC and SQL interfaces and avoid taking advantage of a particular database server's strengths. While this eases programming efforts for the tool vendor, it often hurts overall performance.

Before we launch into some specific examples, let's take a high-level look at the generic 4GL tool architecture and how it relates to application programming logic and database access.

1 shows how a typical tool translates programming script and tool objects into more mundane 3GL database access. The first thing to notice in 1 is that many tools come packaged with a local standalone DBMS. Many programmers design and test their applications against local databases and then expect to roll the application out into a client/server environment without changes. Many tool user manuals suggest this as a development approach. It simply doesn't work, however, because of the different performance characteristics of client/server environments.

Figure 1 shows how a typical tool translates programming script and tool objects into more mundane 3GL database access. The first thing to notice in Figure 1 is that many tools come packaged with a local standalone DBMS. Many programmers design and test their applications against local databases and then expect to roll the application out into a client/server environment without changes. Many tool user manuals suggest this as a development approach. It simply doesn't work, however, because of the different performance characteristics of client/server environments.

The next critical piece of the architecture in 1 is what I call the Data Access Abstraction Layer. The reason it's so critical is that most database accesses go through this layer, yet many 4GL programmers don't even know that this layer exists! Worse, the programmer or user is often unable to affect this layer's behavior; hence, the term "black box." This layer is responsible for translating the high-level data access requests of the tool into specific DBMS requests, typically using SQL and ODBC. Your application's success will rely heavily on the quality of this layer's output. For example, some tools have a very good knowledge of the various server DBMSs and generate SQL that is known to perform well with each server. Other tools simply lump all server databases into one category and permit the DBMS to do as little as possible, which results in very poor client/server performance.

The next critical piece of the architecture in Figure 1 is what I call the Data Access Abstraction Layer. The reason it's so critical is that most database accesses go through this layer, yet many 4GL programmers don't even know that this layer exists! Worse, the programmer or user is often unable to affect this layer's behavior; hence, the term "black box." This layer is responsible for translating the high-level data access requests of the tool into specific DBMS requests, typically using SQL and ODBC. Your application's success will rely heavily on the quality of this layer's output. For example, some tools have a very good knowledge of the various server DBMSs and generate SQL that is known to perform well with each server. Other tools simply lump all server databases into one category and permit the DBMS to do as little as possible, which results in very poor client/server performance.

Along with the quality of the SQL and ODBC calls generated, the frequency with which the calls are generated is a critical aspect to the performance of the application. There are many different ways to accomplish the same thing when using SQL and ODBC. Some methods generate far more trips to the server than others, which degrades performance.

How can you tell the differences from one tool to the next? You must understand the output of the data access abstraction layer, both when evaluating a particular tool and throughout the application development process. In order to understand what this layer is producing, you must see the calls it is making, which is where the ODBC trace utility comes in. The version 2 ODBC driver manager has a built-in trace facility that can be activated using the ODBC Administrator. Simply run the Administrator and select the Options button on the bottom of the list box. This will bring up a dialog box that allows you to trace ODBC calls and direct them to a file for later viewing. 2 shows a typical trace listing for a popular tool.

How can you tell the differences from one tool to the next? You must understand the output of the data access abstraction layer, both when evaluating a particular tool and throughout the application development process. In order to understand what this layer is producing, you must see the calls it is making, which is where the ODBC trace utility comes in. The version 2 ODBC driver manager has a built-in trace facility that can be activated using the ODBC Administrator. Simply run the Administrator and select the Options button on the bottom of the list box. This will bring up a dialog box that allows you to trace ODBC calls and direct them to a file for later viewing. Figure 2 shows a typical trace listing for a popular tool.

It is not my intention to describe everything you might see in an ODBC trace. There is far too much to cover, and most of it is of little interest. What is important is that you are able to identify what SQL requests are being made, when they're being made, and what ODBC APIs are being used to pass the SQL to the server. In 2, one SQL SELECT statement is passed to the SQLExecDirect ODBC API. The result of the query is processed using SQLFetch and SQLGetData APIs. For the most part, this is all you have to be able to identify to diagnose performance characteristics based upon the examples described in the following pages.

It is not my intention to describe everything you might see in an ODBC trace. There is far too much to cover, and most of it is of little interest. What is important is that you are able to identify what SQL requests are being made, when they're being made, and what ODBC APIs are being used to pass the SQL to the server. In Figure 2, one SQL SELECT statement is passed to the SQLExecDirect ODBC API. The result of the query is processed using SQLFetch and SQLGetData APIs. For the most part, this is all you have to be able to identify to diagnose performance characteristics based upon the examples described in the following pages.

The performance problems incurred by generating SQL and ODBC calls that pay no attention to the particular ODBC driver or the server DBMS are best shown with a few examples. We'll start by examining some ODBC traces of some popular tools. As mentioned previously, ODBC trace information can give valuable insight into the quality of the ODBC and SQL requests made. Here are the requests of a few different tools (of course, we've changed the names and faces to protect the innocent).

Tool A

Query tool A makes the following ODBC calls to process SELECT statements:

 SQLExecDirect("SELECT * FROM table_name") WHILE there_are_rows_to_fetch DO SQLFetch() FOR every_column DO SQLGetData( COLn ) END FOR ...process the data END WHILE 

This tool does not make use of ODBC bound columns, which would help performance. A faster way to process this is as follows:

 SQLExecDirect("SELECT * FROM table_name") FOR every_column DO SQLBindColumn( COLn ) END FOR WHILE there_are_rows_to_fetch DO SQLFetch() ...process the data END WHILE 

For a table containing one column, there wouldn't be much difference between the two approaches. For a table with 100 columns, you end up with 100 times as many ODBC calls as in the first example, for every row fetched. We can further optimize the second scenario because bound FETCHs have the target data types defined prior to each FETCH, unlike FETCHs processed with SQLGetData calls.

Tool B

Query tool B allows the user to update a spreadsheet of rows and then send the updates to the database. It makes the following ODBC calls:

 FOR every_row_updated DO SQLAllocStmt() SQLExecDirect("UPDATE...SET COLn='literal'...WHERE COLn='oldval'...") SQLFreeStmt( SQL_DROP ) END LOOP 

The first thing to note is that the tool performs a statement allocation and drop for every row. Only one allocate statement is needed here, and the free statement call could be changed to SQLFreeStmt( SQL_CLOSE ) after each SQLExecDirect. This would save the overhead of creating and destroying a statement handle for every operation. A second, more important performance concern is the use of SQL with literals instead of parameter markers. The SQLExecDirect() call causes an SQLPrepare and SQLExecute every time. A faster way to perform this operation would be as follows:

 SQLAllocStmt() SQLPrepare("UPDATE...SET COL1=?...WHERE COL1=?...") SQLBindParameter( new_column_buffers ) SQLBindParameter( old_column_buffers) FOR every_row_updated DO ...move each row's data into the parameter buffers SQLExecute() END LOOP 

These sets of ODBC calls can outperform the original set by a large factor. For example, when using the CA/400 ODBC driver, the server CPU utilization will decrease to approximately 5 percent of what it was before! Response times can easily improve, dropping to a third of what they were.

Tool C (Your Worst Possible Nightmare)

Query tool C allows complex decision support type-queries to be made by defining complex query criteria with a point-and-click interface. For a particularly complex query, you might think you are generating the following SQL:

 SELECT A.COL1, B.COL2, C.COL3, etc. FROM A, B, C, etc... WHERE many complex inner and outer joins are specified 

The fact that you didn't have to write this complex query yourself sure is nice, but is this statement actually what the tool is processing? Perhaps yes, perhaps no. For example, one tool might pass this statement directly to the ODBC driver, while another would split the query into many individual queries and process the results at the client, like this:

 SQLExecDirect("SELECT * FROM A") SQLFetch() all rows from A SQLExecDirect("SELECT * FROM B") SQLFetch() all rows from B (Process the first join at the client) SQLExecDirect("SELECT * FROM C") SQLFetch() all rows from C (Process the next join at the client) . . . And so on... 

This approach can lead to tremendous amounts of data being passed to the client, which will kill performance. In one real-world example, a programmer thought that a 10-way join was being passed to ODBC, with four rows being returned. Actually, however, 10 simple SELECT statements and all the FETCHs associated with them were passed. The net result of four rows was achieved only after 81,000 ODBC calls were made by the tool! Of course, the programmer was originally blaming ODBC for the slow performance, but not after the ODBC trace was revealed.

The previous examples show different ways to perform the same operation, but with different performance characteristics. If you are using a simple query tool, you typically do not have control over the SQL generated, and you are at the mercy of the programmers who wrote the tool. If you are using a 4GL development environment to build your own programs, you might have greater control over the types of ODBC and SQL calls generated. Or you might not. Evaluate each tool carefully with performance in mind, knowing that, at some point, you may have to exploit a particular feature of one DBMS to either get response times down or to increase scalability. Some tools will let you, some won't.

Although 4GL environments have great advantages for programmer productivity, they offer less control over the resulting code than with traditional 3GL development in languages such as C and C++. Sometimes, the increased control can make all the difference, especially where performance scaling is concerned.

A hybrid approach is to combine the strengths of both environments by implementing performance-critical application pieces, such as the data access layer in the 3GL environment and invoking them from the 4GL environment (assuming the 4GL tool allows this). This not only gives you the power of a 3GL where you need it, but, with proper encapsulation, you get the ability to make major changes to accommodate increasing performance requirements at late stages of the game.

When you make ODBC calls in a 3GL environment, you have full control over the types of ODBC calls and, more importantly, the quality of the SQL requests. There are typically three types of SQL requests when considered from a performance perspective: bad, good, and best. Some 4GL tools can generate good performing SQL, while some generate only bad performing SQL. To get the best performing SQL, however, you usually have to take advantage of a particular DBMS's feature, which many 4GLs do not. For example, there are essentially three ways to do INSERTs with DB2/400:

o INSERT using literals

o INSERT using parameter markers

o Blocked INSERT

Many 4GL tools use the first technique, and some use the second technique. I don't know of any (yet) that take advantage of blocked INSERT. What are the performance implications? Using parameter markers can be three times as fast as using literals, and using blocked INSERT is about 20 times as fast as using parameter markers, when all three methods are issued through the Client Access/400 ODBC driver. Although this example applies only to the Client Access/400 ODBC driver and DB2/400, consider the implications carefully at early stages of application development like these.

The client/server plunge should not be taken lightly. It is important to get your feet wet with a project of manageable size before jumping to a mission-critical application. Set your sights to the long-term, and bear in mind that client/server solutions are not cheaper in terms of dollars than traditional solutions. Much of the increased cost is in keeping things running with acceptable performance.

Another thing to be wary of is the popular advice of the day. For example, one current trend is the push for tools that can build client/server applications without any knowledge of the server. While this sounds good on paper (decreased programmer training, for example), how successful this approach will be remains unclear.

Consider also the implications of multitier architectures that utilize middle-tier servers in addition to a single data repository. Although they are significantly more complicated to implement, they offer performance scalability that is unprecedented. While you may have several thousand 5250 emulators attached to a single AS/400, you won't end up with ratios anywhere near this when distributed client/server architectures are involved. So what is considered aggressive in a two-tier client/server model? I tend to consider anything over 100 clients per server as a very aggressive client/server project. Of course, it depends on your application, but I would recommend a small number of clients per server for your first project. After that, you can rely on your own gray hair for advice.

Lance C. Amundsen is a member of the Client Access/400 ODBC development team in Rochester, Minnesota. His primary responsibility is identifying and implementing performance enhancements in the ODBC driver.

Reference

Microsoft ODBC 2.0 Programmer's Reference and SDK Guide (ISBN 1-55615-658-8).

Getting the Most Performance from ODBC Query and Development Tools

Figure 1: Typical Client/Server Tool Database Access Methods



Getting the Most Performance from ODBC Query and Development Tools

Figure 2: Typical ODBC Trace Listing

 SQLAllocEnv(henv); SQLAllocConnect(henv, hdbc); SQLSetConnectOption(hdbc, 103, 00000014); SQLDriverConnect(hdbc, hwnd, "", 32, ConnStr, 256, ConnStrOut, 0); . . . SQLAllocStmt(hdbc, hstmt); SQLExecDirect(hstmt, "SELECT NEWS_DOC_SEQNBR,NEWS_KEY FROM OINT771", -3); SQLFetch(hstmt); SQLGetData(hstmt, 1, 99, rgbValue, 252, pcbValue); SQLGetData(hstmt, 2, 99, rgbValue, 244, pcbValue); . . . SQLFreeStmt(hstmt); SQLDisconnect(hdbc48470000); 
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    SB_HelpSystems_WC_GenericYou need to know when IBM i disk space starts to disappear and where it has gone before system performance and productivity start to suffer. Our experts will show you how Robot Monitor can help you pinpoint exactly when your auxiliary storage starts to disappear and why, so you can start taking a proactive approach to disk monitoring and analysis. You’ll also get insight into:

    • The main sources of disk consumption
    • How to monitor temporary storage and QTEMP objects in real time
    • How to monitor objects and libraries in real time and near-real time
    • How to track long-term disk trends

     

     

  • Stop Re-keying Data Between IBM I and Other Applications

    SB_HelpSystems_WC_GenericMany business still depend on RPG for their daily business processes and report generation.Wouldn’t it be nice if you could stop re-keying data between IBM i and other applications? Or if you could stop replicating data and start processing orders faster? Or what if you could automatically extract data from existing reports instead of re-keying? It’s all possible. Watch this webinar to learn about:

    • The data dilemma
    • 3 ways to stop re-keying data
    • Data automation in practice

    Plus, see how HelpSystems data automation software will help you stop re-keying data.

     

  • The Top Five RPG Open Access Myths....BUSTED!

    SB_Profound_WC_GenericWhen it comes to IBM Rational Open Access: RPG Edition, there are still many misconceptions - especially where application modernization is concerned!

    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"

     

  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_GenericToo much paper is wasted. Attempts to locate documents in endless filing cabinets.And distributing documents is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally

     

  • IBM i: It’s Not Just AS/400

    SB_HelpSystems_WC_Generic

    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days

     

  • Ask the RDi Experts

    SB_HelpSystems_WC_GenericWatch this recording where Jim Buck, Susan Gantner, and Charlie Guarino answered your questions, including:

    • What are the “hidden gems” in RDi that can make me more productive?
    • What makes RDi Debug better than the STRDBG green screen debugger?
    • How can RDi help me find out if I’ve tested all lines of a program?
    • What’s the best way to transition from PDM to RDi?
    • How do I convince my long-term developers to use RDi?

    This is a unique, online opportunity to hear how you can get more out of RDi.

     

  • Node.js on IBM i Webinar Series Pt. 2: Setting Up Your Development Tools

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. In Part 2, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Attend this webinar to learn:

    • Different tools to develop Node.js applications on IBM i
    • Debugging Node.js
    • The basics of Git and tools to help those new to it
    • Using NodeRun.com as a pre-built development environment

     

     

  • Inside the Integrated File System (IFS)

    SB_HelpSystems_WC_GenericDuring this webinar, you’ll learn basic tips, helpful tools, and integrated file system commands—including WRKLNK—for managing your IFS directories and Access Client Solutions (ACS). We’ll answer your most pressing IFS questions, including:

    • What is stored inside my IFS directories?
    • How do I monitor the IFS?
    • How do I replicate the IFS or back it up?
    • How do I secure the IFS?

    Understanding what the integrated file system is and how to work with it must be a critical part of your systems management plans for IBM i.

     

  • Expert Tips for IBM i Security: Beyond the Basics

    SB PowerTech WC GenericIn this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

    Don't miss this chance to take your knowledge of IBM i security beyond the basics.

     

     

  • 5 IBM i Security Quick Wins

    SB PowerTech WC GenericIn today’s threat landscape, upper management is laser-focused on cybersecurity. You need to make progress in securing your systems—and make it fast.
    There’s no shortage of actions you could take, but what tactics will actually deliver the results you need? And how can you find a security strategy that fits your budget and time constraints?
    Join top IBM i security expert Robin Tatam as he outlines the five fastest and most impactful changes you can make to strengthen IBM i security this year.
    Your system didn’t become unsecure overnight and you won’t be able to turn it around overnight either. But quick wins are possible with IBM i security, and Robin Tatam will show you how to achieve them.

  • How to Meet the Newest Encryption Requirements on IBM i

    SB PowerTech WC GenericA growing number of compliance mandates require sensitive data to be encrypted. But what kind of encryption solution will satisfy an auditor and how can you implement encryption on IBM i? Watch this on-demand webinar to find out how to meet today’s most common encryption requirements on IBM i. You’ll also learn:

    • Why disk encryption isn’t enough
    • What sets strong encryption apart from other solutions
    • Important considerations before implementing encryption

     

     

  • Security Bulletin: Malware Infection Discovered on IBM i Server!

    SB PowerTech WC GenericMalicious programs can bring entire businesses to their knees—and IBM i shops are not immune. It’s critical to grasp the true impact malware can have on IBM i and the network that connects to it. Attend this webinar to gain a thorough understanding of the relationships between:

    • Viruses, native objects, and the integrated file system (IFS)
    • Power Systems and Windows-based viruses and malware
    • PC-based anti-virus scanning versus native IBM i scanning

    There are a number of ways you can minimize your exposure to viruses. IBM i security expert Sandi Moore explains the facts, including how to ensure you're fully protected and compliant with regulations such as PCI.

     

     

  • Fight Cyber Threats with IBM i Encryption

    SB PowerTech WC GenericCyber attacks often target mission-critical servers, and those attack strategies are constantly changing. To stay on top of these threats, your cybersecurity strategies must evolve, too. In this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

     

     

     

  • 10 Practical IBM i Security Tips for Surviving Covid-19 and Working From Home

    SB PowerTech WC GenericNow that many organizations have moved to a work from home model, security concerns have risen.

    During this session Carol Woodbury will discuss the issues that the world is currently seeing such as increased malware attacks and then provide practical actions you can take to both monitor and protect your IBM i during this challenging time.

     

  • How to Transfer IBM i Data to Microsoft Excel

    SB_HelpSystems_WC_Generic3 easy ways to get IBM i data into Excel every time
    There’s an easy, more reliable way to import your IBM i data to Excel? It’s called Sequel. During this webinar, our data access experts demonstrate how you can simplify the process of getting data from multiple sources—including Db2 for i—into Excel. Watch to learn how to:

    • Download your IBM i data to Excel in a single step
    • Deliver data to business users in Excel via email or a scheduled job
    • Access IBM i data directly using the Excel add-in in Sequel

    Make 2020 the year you finally see your data clearly, quickly, and securely. Start by giving business users the ability to access crucial business data from IBM i the way they want it—in Microsoft Excel.

     

     

  • HA Alternatives: MIMIX Is Not Your Only Option on IBM i

    SB_HelpSystems_WC_GenericIn this recorded webinar, our experts introduce you to the new HA transition technology available with our Robot HA software. You’ll learn how to:

    • Transition your rules from MIMIX (if you’re happy with them)
    • Simplify your day-to-day activities around high availability
    • Gain back time in your work week
    • Make your CEO happy about reducing IT costs

    Don’t stick with a legacy high availability solution that makes you uncomfortable when transitioning to something better can be simple, safe, and cost-effective.

     

     

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  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413Robot automates the routine tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
    - Simplified backup procedures
    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits. Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413Managing messages on your IBM i can be more than a full-time job if you have to do it manually. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution. Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution. Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413For over 30 years, Robot has been a leader in systems management for IBM i.
    Manage your job schedule with the Robot Job Scheduling Solution. Key features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center efficiency.