Sidebar

Knowledge Management

Business Intelligence
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times

For those of us who come from a technology background, it is tempting to believe that the purchase of a knowledge management (KM) system will solve the problems our organizations face by capturing the knowledge from our best and brightest employees. After all, if a computer that's coupled with a database and connected to the Internet cannot capture information, retain it, and enable rapid retrieval, what can? This is the message we hear from the purveyors of KM solutions.

Though selecting the appropriate software is just as important for implementing KM within an organization as it is for any other project, there is far more to a successful KM initiative than what happens within the IT department. Before software selection is even considered, certain areas of the business must be evaluated. The successful execution of a KM initiative requires support from the CEO and the rest of the C-level executives.

If your organization decides to embark upon a KM initiative, there are a few things you need to know so that you are not caught off guard when the project is launched. You need to know what knowledge is, how it is captured, what interferes with the sharing of knowledge, how knowledge is shared, and how it can be maintained.

What Is Knowledge?

When we begin to have serious discussions about knowledge, we need to ensure that we understand what is meant by "knowledge." Knowledge is broken down into two categories: explicit knowledge and tacit knowledge. Explicit knowledge is knowledge that is easily observed, easily explained. Tacit knowledge is not easily observed, not easily explained. Tacit knowledge may be known so well that it becomes invisible to us. As an example, it is easy to explain that one must start a car before it can be driven. In fact, most children realize this before there is any effort to teach them to drive. They have learned the basics of driving by observation. This is explicit knowledge.

The same child who can, as my five-year-old daughter does, explain the basics with absolute confidence is at the same time completely unaware of the minor adjustments we make as we drive a car. They are unaware because the tacit knowledge we have of driving in heavy traffic, on wet roads, in cold weather, and in the presence of an erratic driver is covert; it is unseen. This is tacit knowledge--that which we know but cannot easily explain to someone else. Experts in any field will often claim that they "just knew" what to do. What they mean is that, based upon their experiences--years of successes and failures--they were able to quickly determine the best course of action.

When discussing the need to capture knowledge, it is the tacit knowledge that is the Holy Grail. Tacit knowledge is what separates the expert from the novice. It is the tacit knowledge that the organization needs to capture.

Types of Knowledge

In his book on e-Learning, Marc Rosenberg introduces us to the concept of four types of knowledge: organizational, individual, explicit, and tacit. Figure 1 shows how they are related to each other. Knowledge, even when it is organizational or individual is still either explicit or tacit in nature.

http://www.mcpressonline.com/articles/images/2002/Knowledge%20Management%20V4%20-%20MC%20Press%2007260400.jpg

Figure 1: Rosenberg explains the four types of knowledge and their interrelationships. (Click images to enlarge.)

Historically, organizations have only had access to individuals' knowledge while they worked at the organization. The tacit knowledge they had walked out the door when they left. This failure to have captured the tacit knowledge is often made clear when problems arise that can't be easily solved because the knowledge left the company.

Interaction of Knowledge

Consider what happens when we learn a new skill. When we first begin to learn, we are "unconsciously incompetent." We have no knowledge and are not even aware of what we would need to know to perform well. Once we begin to learn, we become "consciously incompetent." We are aware that we do not know and begin to realize what we will need to know to perform well. Once we have learned the skill and are performing it well, we are "consciously competent." We know what is expected of us, and we know we are performing well. Once we have been performing for a period of time and grow comfortable, we become "unconsciously competent." We are not aware of the steps we take to perform well; we just perform. Figure 2 shows this progression of skill as we move from having no experience to performing as an expert.

http://www.mcpressonline.com/articles/images/2002/Knowledge%20Management%20V4%20-%20MC%20Press%2007260401.png

Figure 2: As individuals move from ineptitude to expert performance, they lose consciousness of what they know.

Those who perform at expert levels tend to be unconsciously competent. Thus, when asked what they do that causes them to perform better than others, that blank stare is real. They don't know. Wayne Gretzky was once asked what made him such a great hockey player. His response was, "I skate to where the puck is going to be, not where it is." Sounds simple, but how did he know where the puck was going to be? I would surmise that he had a mental game going on while he played the real game. His mental game was one of "what if?" and it was the outcome of his mental game that allowed him to predict where the puck would be in the real game. This is not something easily explained to an inexperienced player.

In Gretzky's case, it was the interaction of the real game he was playing with the stored memory of all the games he had ever played, coupled with his knowledge of the opposing players, that allowed him to perform his amazing predictions on ice. Putting this into Rosenberg's view of tacit knowledge, Gretzky had to know the organizational behavior of his team and that of the opposing team. He knew how he performed and how the other individuals (the teams) would perform. You can see the complexity of the interaction of knowledge, and this is only describing the performance of a single individual.

Capturing Knowledge

Tacit knowledge needs to be codified so that knowledge is captured from the best and brightest employees. Yet tacit knowledge can be so embedded in how experts think that they are not even aware of what they know. In fact, some research even suggests that when experts are asked to explain how they do what they do, they leave out steps. As I said previously, they become unconsciously competent. How then can tacit knowledge be captured? Here are some methods that work well.

After-Action Reviews

A great way to capture knowledge is to debrief the key players as soon as a project is completed. It does not matter if it was a success or failure; you want to capture what happened and what can be done differently next time. The after-action review should not be an onerous process. It should just be a review of what was done, what work products (see below) that were created could be used again, what could be changed in the proposal and contract the next time a similar project is undertaken, and so forth. In short, review the project, looking for anything that will improve operations.

Apprenticeship

This is a return to the methods of old. Think of the ancient guilds with the secret initiation rituals. Here, a person is assigned to work with the subject matter expert (master) for a prolonged period of time. This provides the opportunity for the apprentice to learn by doing.

Center of Competency

By creating a central location for storing knowledge, the company creates a single place to find answers and seek out the wisdom of the experts. These are known as Centers of Competency or Communities of Practice.

Coaching and Mentoring

Though coaching and mentoring are different programs, I have combined them here for simplicity's sake. Both coaching and mentoring seek the same result: improved performance. It is the methods they employ that differ. When employees work with a coach or mentor, they are able to improve faster than if left to their own devices.

Embedded Knowledge

By working with subject matter experts, a team of knowledge engineers can work out a set of rules or heuristics that can be programmed into a decision support system. A common example would be the knowledge of the loan officer who has the lowest rate of defaults. The hidden factors she senses would be uncovered and used to develop a system that allows faster and better loan funding choices throughout the organization.

Knowledge Inventory

There are times when just knowing who to go to is invaluable. By using email filtering software, peer nominations, self-identification, or other methods, a company can learn which employees are the "go-to" people when others need answers. The ability to get an answer fast is what this allows an organization to do.

At IBM, we used experimental software to broadcast a message worldwide to known experts. Within a firm the size of IBM, it is not unreasonable to think that there must be someone available 24x7 who could answer a question. The challenge is in knowing to whom to send such a request for help. This software was designed to identify who was online within an "expert group" and then send them the request.

Stories

We all love a good story. All of us have stories that we heard that stick with us. The ability to motivate through a narrative is a timeless technique of passing knowledge on to others. Recently, there has been a tremendous interest in reviving this form of training. Learning to tell stories in the work place so that others learn and the story itself is captured is a technique that more organizations should look into.

Work Products

A fairly easy way to capture knowledge is to capture the work products of the best people for use by others in the organization. Work products can be proposals, letters, project plans, reports, or designs. They can be intermediate or final results of work. The goal is to stop reinventing the wheel and leverage the work that others have done.

Knowledge Interference

It would be disastrous to assume that a KM system will be used just because it exists. Problems tend to arise that need to be dealt with. Those problems are a result of the way in which a company rewards its people.

Many companies have incentive programs to reward employees who excel at performing in the way the organization wants them to. To ensure a successful KM initiative, the organization needs to ensure it is rewarding the right behavior. To pass over for promotion employees who attended a conference to gain new skill will not encourage others to gain new skills. Employees who are reprimanded for teaching how to solve a problem instead of just solving it quickly will not likely want to share expertise again.

What of the employees who hoard knowledge and force everyone to come to them? Most of us have seen such employees be rewarded because upper management sees that everyone depends on them. Management loses sight of the fact that this situation has arisen slowly over time because "key" employees won't share knowledge, seeing this as a form of job security. After all, "If I'm the only one with this knowledge, how can they ever get rid of me?" This is misguided thinking in the knowledge organization.

What this thinking creates is a culture of hoarding knowledge, not offering help until it is requested and is advantageous to do so. It creates the very opposite of the learning organization. Management needs to ensure that employees are rewarded for openly sharing what they know and striving to gain new knowledge so that they can contribute more to the organization. Management needs to take a hard look at their practices and make sure they reward the correct behavior. After all, we tend to perform as we are measured.

One last point, and this one is very important: A company that is working hard to create an open environment where employees openly help each other, share what they know, and willingly contribute to the knowledge of the organization can destroy all the hard work if they lose sight of what they are doing. The instant the company lays off experts because they are no longer needed (due to their willingness to share the tacit knowledge), the KM initiative is dead. Employees will see that knowledge is key and that once the organization pulls all it wants from the experts, it will discard them. Not a single employee will contribute any more knowledge freely. And the failure to have a free exchange of knowledge will doom even the best KM initiative.

KM initiatives only work when there is a strong trust within the organization. If that trust is not there, the organization might be better off building a trusting environment and not working on a KM initiative. Once the trust is there, the KM initiative can be started.

Knowledge Maintenance

One of the issues we had at IBM was the volume of knowledge that we captured. After working for years to build systems that allowed sharing knowledge, storing work products, and locating experts, we had too much information. I once looked for an expert only to find that of the 200+ names I found in the system, all but 11 had left the company or had transferred into areas that put their expertise in question. The amount of time I spent in cross-referencing the list of experts against the internal global directory was eye-opening. We had developed a system that accepted information but had no way of archiving or purging knowledge that was out-of-date.

An organization needs to ensure that there is a process in place to remove obsolete information from the knowledge repository. For the knowledge creation business, this is critical. As teams use the knowledge of the company, as they strive to build upon what is known, they need to be working with the latest thinking.

KM Is More Than Technology

KM is much more than a software package. It is a business discipline that goes far beyond the IT department. Yet, without technology, the KM initiative will fail.

Careful planning must be done to ensure the organization is ready to embrace and support the KM initiative. A review of reward and incentive programs is required. A hard look at how managers reinforce behavior must be conducted, and those in leadership positions must model the correct behavior.

All employees need to be convinced that embracing KM is important and that they will benefit from using and sharing knowledge. They must be encouraged to share their knowledge.

KM is more than technology, but without technology, it would not even be feasible. So the next time management suggests implementing a KM system to solve problems, hold up a mirror and ask them, "Can you first change the behavior of these? KM must start at the top if it is to succeed!"

David Hildebrandt is the founding member of iDREIA, a firm providing organizational assessment and design of knowledge and learning management systems worldwide. David is also a faculty member of the University of Phoenix. He can be reached by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

RESOURCE CENTER

  • WHITE PAPERS

  • WEBCAST

  • TRIAL SOFTWARE

  • Mobile Computing and the IBM i

    SB ASNA PPL 5450Mobile computing is rapidly maturing into a solid platform for delivering enterprise applications. Many IBM i shops today are realizing that integrating their IBM i with mobile applications is the fast path to improved business workflows, better customer relations, and more responsive business reporting.

    This ASNA whitepaper takes a look at mobile computing for the IBM i. It discusses the different ways mobile applications may be used within the enterprise and how ASNA products solve the challenges mobile presents. It also presents the case that you already have the mobile programming team your projects need: that team is your existing RPG development team!

    Get your copy today!

  • Automate IBM i Operations using Wireless Devices

    DDL SystemsDownload the technical whitepaper on MANAGING YOUR IBM i WIRELESSLY and (optionally) register to download an absolutely FREE software trail. This whitepaper provides an in-depth review of the native IBM i technology and ACO MONITOR's advanced two-way messaging features to remotely manage your IBM i while in or away from the office. Notify on-duty personnel of system events and remotely respond to complex problems (via your Smartphone) before they become critical-24/7. Problem solved!

    Order your copy here.

  • DR Strategy Guide from Maxava: Brand New Edition - now fully updated to include Cloud!

    SB Maxava PPL 5476PRACTICAL TOOLS TO IMPLEMENT DISASTER RECOVERY IN YOUR IBM i ENVIRONMENT

    CLOUD VS. ON-PREMISE?
    - COMPREHENSIVE CHECKLISTS
    - RISK COST CALCULATIONS
    - BUSINESS CASE FRAMEWORK
    - DR SOLUTIONS OVERVIEW
    - RFP BUILDER
    Download your free copy of DR Strategy Guide for IBM i from Maxava today.

     

  • White Paper: Node.js for Enterprise IBM i Modernization

    SB Profound WP 5539

    If your business is thinking about modernizing your legacy IBM i (also known as AS/400 or iSeries) applications, you will want to read this white paper first!

    Download this paper and learn how Node.js can ensure that you:
    - Modernize on-time and budget - no more lengthy, costly, disruptive app rewrites!
    - Retain your IBM i systems of record
    - Find and hire new development talent
    - Integrate new Node.js applications with your existing RPG, Java, .Net, and PHP apps
    - Extend your IBM i capabilties to include Watson API, Cloud, and Internet of Things


    Read Node.js for Enterprise IBM i Modernization Now!

     

  • 2020 IBM i Marketplace Survey Results

    HelpSystems

    This year marks the sixth edition of the popular IBM i Marketplace Survey Results. Each year, HelpSystems sets out to gather data about how businesses use the IBM i platform and the IT initiatives it supports. Year over year, the survey has begun to reveal long-term trends that give insight into the future of this trusted technology.

    More than 500 IBM i users from around the globe participated in this year’s survey, and we’re so happy to share the results with you. We hope you’ll find the information interesting and useful as you evaluate your own IT projects.

  • AIX Security Basics eCourse

    Core Security

    With so many organizations depending on AIX day to day, ensuring proper security and configuration is critical to ensure the safety of your environment. Don’t let common threats put your critical AIX servers at risk. Avoid simple mistakes and start to build a long-term plan with this AIX Security eCourse. Enroll today to get easy to follow instructions on topics like:

    • Removing extraneous files
    • Patching systems efficiently
    • Setting and validating permissions
    • Managing service considerations
    • Getting overall visibility into your networks

     

  • Developer Kit: Making a Business Case for Modernization and Beyond

    Profound Logic Software, Inc.

    Having trouble getting management approval for modernization projects? The problem may be you're not speaking enough "business" to them.

    This Developer Kit provides you study-backed data and a ready-to-use business case template to help get your very next development project approved!

  • What to Do When Your AS/400 Talent Retires

    HelpSystemsIT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators is small.

    This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:

    • Why IBM i skills depletion is a top concern
    • How leading organizations are coping
    • Where automation will make the biggest impact

     

  • IBM i Resources Retiring?

    SB HelpSystems WC GenericLet’s face it: IBM i experts and RPG programmers are retiring from the workforce. Are you prepared to handle their departure?
    Our panel of IBM i experts—Chuck Losinski, Robin Tatam, Richard Schoen, and Tom Huntington—will outline strategies that allow your company to cope with IBM i skills depletion by adopting these strategies that allow you to get the job done without deep expertise on the OS:
    - Automate IBM i processes
    - Use managed services to help fill the gaps
    - Secure the system against data loss and viruses
    The strategies you discover in this webinar will help you ensure that your system of record—your IBM i—continues to deliver a powerful business advantage, even as staff retires.

     

  • Backup and Recovery Considerations for Security Data and Encrypted Backups

    SB PowerTech WC GenericSecurity expert Carol Woodbury is joined by Debbie Saugen. Debbie is an expert on IBM i backup and recovery, disaster recovery, and high availability, helping IBM i shops build and implement effective business continuity plans.
    In today’s business climate, business continuity is more important than ever. But 83 percent of organizations are not totally confident in their backup strategy.
    During this webinar, Carol and Debbie discuss the importance of a good backup plan, how to ensure you’re backing up your security information, and your options for encrypted back-ups.

  • Profound.js: The Agile Approach to Legacy Modernization

    SB Profound WC GenericIn this presentation, Alex Roytman and Liam Allan will unveil a completely new and unique way to modernize your legacy applications. Learn how Agile Modernization:
    - Uses the power of Node.js in place of costly system re-writes and migrations
    - Enables you to modernize legacy systems in an iterative, low-risk manner
    - Makes it easier to hire developers for your modernization efforts
    - Integrates with Profound UI (GUI modernization) for a seamless, end-to-end legacy modernization solution

     

  • Data Breaches: Is IBM i Really at Risk?

    SB PowerTech WC GenericIBM i is known for its security, but this OS could be more vulnerable than you think.
    Although Power Servers often live inside the safety of the perimeter firewall, the risk of suffering a data leak or data corruption remains high.
    Watch noted IBM i security expert Robin Tatam as he discusses common ways that this supposedly “secure” operating system may actually be vulnerable and who the culprits might be.

    Watch the webinar today!

     

  • Easy Mobile Development

    SB Profound WC GenericWatch this on-demand webinar and learn how to rapidly and easily deploy mobile apps to your organization – even when working with legacy RPG code! IBM Champion Scott Klement will demonstrate how to:
    - Develop RPG applications without mobile development experience
    - Deploy secure applications for any mobile device
    - Build one application for all platforms, including Apple and Android
    - Extend the life and reach of your IBM i (aka iSeries, AS400) platform
    You’ll see examples from customers who have used our products and services to deliver the mobile applications of their dreams, faster and easier than they ever thought possible!

     

  • Profound UI: Unlock True Modernization from your IBM i Enterprise

    SB Profound PPL 5491Modern, web-based applications can make your Enterprise more efficient, connected and engaged. This session will demonstrate how the Profound UI framework is the best and most native way to convert your existing RPG applications and develop new modern applications for your business. Additionally, you will learn how you can address modernization across your Enterprise, including databases and legacy source code, with Profound Logic.

  • Node Webinar Series Pt. 1: The World of Node.js on IBM i

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

    Part 1 will teach you what Node.js is, why it's a great option for IBM i shops, and how to take advantage of the ecosystem surrounding Node.

    In addition to background information, our Director of Product Development Scott Klement will demonstrate applications that take advantage of the Node Package Manager (npm).

  • 5 New and Unique Ways to Use the IBM i Audit Journal

    SB HelpSystems ROBOT GenericYou must be asking yourself: am I doing everything I can to protect my organization’s data? Tune in as our panel of IBM i high availability experts discuss:


    - Why companies don’t test role swaps when they know they should
    - Whether high availability in the cloud makes sense for IBM i users
    - Why some organizations don’t have high availability yet
    - How to get high availability up and running at your organization
    - High availability considerations for today’s security concerns

  • Profound.js 2.0: Extend the Power of Node to your IBM i Applications

    SB Profound WC 5541In this Webinar, we'll demonstrate how Profound.js 2.0 enables you to easily adopt Node.js in your business, and to take advantage of the many benefits of Node, including access to a much larger pool of developers for IBM i and access to countless reusable open source code packages on npm (Node Package Manager).
    You will see how Profound.js 2.0 allows you to:

    • Provide RPG-like capabilities for server-side JavaScript.
    • Easily create web and mobile application interfaces for Node on IBM i.
    • Let existing RPG programs call Node.js modules directly, and vice versa.
    • Automatically generate code for Node.js.
    • Automatically converts existing RPGLE code into clean, simplified Node.js code.

    Download and watch today!

     

  • Make Modern Apps You'll Love with Profound UI & Profound.js

    SB Profound WC 5541Whether you have green screens or a drab GUI, your outdated apps can benefit from modern source code, modern GUIs, and modern tools.
    Profound Logic's Alex Roytman and Liam Allan are here to show you how Free-format RPG and Node.js make it possible to deliver applications your whole business will love:

    • Transform legacy RPG code to modern free-format RPG and Node.js
    • Deliver truly modern application interfaces with Profound UI
    • Extend your RPG applications to include Web Services and NPM packages with Node.js

     

  • Accelerating Programmer Productivity with Sequel

    SB_HelpSystems_WC_Generic

    Most business intelligence tools are just that: tools, a means to an end but not an accelerator. Yours could even be slowing you down. But what if your BI tool didn't just give you a platform for query-writing but also improved programmer productivity?
    Watch the recorded webinar to see how Sequel:

    • Makes creating complex results simple
    • Eliminates barriers to data sources
    • Increases flexibility with data usage and distribution

    Accelerated productivity makes everyone happy, from programmer to business user.

  • Business Intelligence is Changing: Make Your Game Plan

    SB_HelpSystems_WC_GenericIt’s time to develop a strategy that will help you meet your informational challenges head-on. Watch the webinar to learn how to set your IT department up for business intelligence success. You’ll learn how the right data access tool will help you:

    • Access IBM i data faster
    • Deliver useful information to executives and business users
    • Empower users with secure data access

    Ready to make your game plan and finally keep up with your data access requests?

     

  • Controlling Insider Threats on IBM i

    SB_HelpSystems_WC_GenericLet’s face facts: servers don’t hack other servers. Despite the avalanche of regulations, news headlines remain chock full of stories about data breaches, all initiated by insiders or intruders masquerading as insiders.
    User profiles are often duplicated or restored and are rarely reviewed for the appropriateness of their current configuration. This increases the risk of the profile being able to access data without the intended authority or having privileges that should be reserved for administrators.
    Watch security expert Robin Tatam as he discusses a new approach for onboarding new users on IBM i and best-practices techniques for managing and monitoring activities after they sign on.

  • Don't Just Settle for Query/400...

    SB_HelpSystems_WC_GenericWhile introducing Sequel Data Access, we’ll address common frustrations with Query/400, discuss major data access, distribution trends, and more advanced query tools. Plus, you’ll learn how a tool like Sequel lightens IT’s load by:

    - Accessing real-time data, so you can make real-time decisions
    - Providing run-time prompts, so users can help themselves
    - Delivering instant results in Microsoft Excel and PDF, without the wait
    - Automating the query process with on-demand data, dashboards, and scheduled jobs

  • How to Manage Documents the Easy Way

    SB_HelpSystems_WC_GenericWhat happens when your company depends on an outdated document management strategy?
    Everything is harder.
    You don’t need to stick with status quo anymore.
    Watch the webinar to learn how to put effective document management into practice and:

    • Capture documents faster, instead of wasting everyone’s time
    • Manage documents easily, so you can always find them
    • Distribute documents automatically, and move on to the next task

     

  • Lessons Learned from the AS/400 Breach

    SB_PowerTech_WC_GenericGet actionable info to avoid becoming the next cyberattack victim.
    In “Data breach digest—Scenarios from the field,” Verizon documented an AS/400 security breach. Whether you call it AS/400, iSeries, or IBM i, you now have proof that the system has been breached.
    Watch IBM i security expert Robin Tatam give an insightful discussion of the issues surrounding this specific scenario.
    Robin will also draw on his extensive cybersecurity experience to discuss policies, processes, and configuration details that you can implement to help reduce the risk of your system being the next victim of an attack.

  • Overwhelmed by Operating Systems?

    SB_HelpSystems_WC_GenericIn this 30-minute recorded webinar, our experts demonstrate how you can:

    • Manage multiple platforms from a central location
    • View monitoring results in a single pane of glass on your desktop or mobile device
    • Take advantage of best practice, plug-and-play monitoring templates
    • Create rules to automate daily checks across your entire infrastructure
    • Receive notification if something is wrong or about to go wrong

    This presentation includes a live demo of Network Server Suite.

     

  • Real-Time Disk Monitoring with Robot Monitor

    SB_HelpSystems_WC_GenericYou need to know when IBM i disk space starts to disappear and where it has gone before system performance and productivity start to suffer. Our experts will show you how Robot Monitor can help you pinpoint exactly when your auxiliary storage starts to disappear and why, so you can start taking a proactive approach to disk monitoring and analysis. You’ll also get insight into:

    • The main sources of disk consumption
    • How to monitor temporary storage and QTEMP objects in real time
    • How to monitor objects and libraries in real time and near-real time
    • How to track long-term disk trends

     

     

  • Stop Re-keying Data Between IBM I and Other Applications

    SB_HelpSystems_WC_GenericMany business still depend on RPG for their daily business processes and report generation.Wouldn’t it be nice if you could stop re-keying data between IBM i and other applications? Or if you could stop replicating data and start processing orders faster? Or what if you could automatically extract data from existing reports instead of re-keying? It’s all possible. Watch this webinar to learn about:

    • The data dilemma
    • 3 ways to stop re-keying data
    • Data automation in practice

    Plus, see how HelpSystems data automation software will help you stop re-keying data.

     

  • The Top Five RPG Open Access Myths....BUSTED!

    SB_Profound_WC_GenericWhen it comes to IBM Rational Open Access: RPG Edition, there are still many misconceptions - especially where application modernization is concerned!

    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"

     

  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_GenericToo much paper is wasted. Attempts to locate documents in endless filing cabinets.And distributing documents is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally

     

  • IBM i: It’s Not Just AS/400

    SB_HelpSystems_WC_Generic

    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days

     

  • Ask the RDi Experts

    SB_HelpSystems_WC_GenericWatch this recording where Jim Buck, Susan Gantner, and Charlie Guarino answered your questions, including:

    • What are the “hidden gems” in RDi that can make me more productive?
    • What makes RDi Debug better than the STRDBG green screen debugger?
    • How can RDi help me find out if I’ve tested all lines of a program?
    • What’s the best way to transition from PDM to RDi?
    • How do I convince my long-term developers to use RDi?

    This is a unique, online opportunity to hear how you can get more out of RDi.

     

  • Node.js on IBM i Webinar Series Pt. 2: Setting Up Your Development Tools

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. In Part 2, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Attend this webinar to learn:

    • Different tools to develop Node.js applications on IBM i
    • Debugging Node.js
    • The basics of Git and tools to help those new to it
    • Using NodeRun.com as a pre-built development environment

     

     

  • Inside the Integrated File System (IFS)

    SB_HelpSystems_WC_GenericDuring this webinar, you’ll learn basic tips, helpful tools, and integrated file system commands—including WRKLNK—for managing your IFS directories and Access Client Solutions (ACS). We’ll answer your most pressing IFS questions, including:

    • What is stored inside my IFS directories?
    • How do I monitor the IFS?
    • How do I replicate the IFS or back it up?
    • How do I secure the IFS?

    Understanding what the integrated file system is and how to work with it must be a critical part of your systems management plans for IBM i.

     

  • Expert Tips for IBM i Security: Beyond the Basics

    SB PowerTech WC GenericIn this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

    Don't miss this chance to take your knowledge of IBM i security beyond the basics.

     

     

  • 5 IBM i Security Quick Wins

    SB PowerTech WC GenericIn today’s threat landscape, upper management is laser-focused on cybersecurity. You need to make progress in securing your systems—and make it fast.
    There’s no shortage of actions you could take, but what tactics will actually deliver the results you need? And how can you find a security strategy that fits your budget and time constraints?
    Join top IBM i security expert Robin Tatam as he outlines the five fastest and most impactful changes you can make to strengthen IBM i security this year.
    Your system didn’t become unsecure overnight and you won’t be able to turn it around overnight either. But quick wins are possible with IBM i security, and Robin Tatam will show you how to achieve them.

  • How to Meet the Newest Encryption Requirements on IBM i

    SB PowerTech WC GenericA growing number of compliance mandates require sensitive data to be encrypted. But what kind of encryption solution will satisfy an auditor and how can you implement encryption on IBM i? Watch this on-demand webinar to find out how to meet today’s most common encryption requirements on IBM i. You’ll also learn:

    • Why disk encryption isn’t enough
    • What sets strong encryption apart from other solutions
    • Important considerations before implementing encryption

     

     

  • Security Bulletin: Malware Infection Discovered on IBM i Server!

    SB PowerTech WC GenericMalicious programs can bring entire businesses to their knees—and IBM i shops are not immune. It’s critical to grasp the true impact malware can have on IBM i and the network that connects to it. Attend this webinar to gain a thorough understanding of the relationships between:

    • Viruses, native objects, and the integrated file system (IFS)
    • Power Systems and Windows-based viruses and malware
    • PC-based anti-virus scanning versus native IBM i scanning

    There are a number of ways you can minimize your exposure to viruses. IBM i security expert Sandi Moore explains the facts, including how to ensure you're fully protected and compliant with regulations such as PCI.

     

     

  • Fight Cyber Threats with IBM i Encryption

    SB PowerTech WC GenericCyber attacks often target mission-critical servers, and those attack strategies are constantly changing. To stay on top of these threats, your cybersecurity strategies must evolve, too. In this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

     

     

     

  • 10 Practical IBM i Security Tips for Surviving Covid-19 and Working From Home

    SB PowerTech WC GenericNow that many organizations have moved to a work from home model, security concerns have risen.

    During this session Carol Woodbury will discuss the issues that the world is currently seeing such as increased malware attacks and then provide practical actions you can take to both monitor and protect your IBM i during this challenging time.

     

  • How to Transfer IBM i Data to Microsoft Excel

    SB_HelpSystems_WC_Generic3 easy ways to get IBM i data into Excel every time
    There’s an easy, more reliable way to import your IBM i data to Excel? It’s called Sequel. During this webinar, our data access experts demonstrate how you can simplify the process of getting data from multiple sources—including Db2 for i—into Excel. Watch to learn how to:

    • Download your IBM i data to Excel in a single step
    • Deliver data to business users in Excel via email or a scheduled job
    • Access IBM i data directly using the Excel add-in in Sequel

    Make 2020 the year you finally see your data clearly, quickly, and securely. Start by giving business users the ability to access crucial business data from IBM i the way they want it—in Microsoft Excel.

     

     

  • HA Alternatives: MIMIX Is Not Your Only Option on IBM i

    SB_HelpSystems_WC_GenericIn this recorded webinar, our experts introduce you to the new HA transition technology available with our Robot HA software. You’ll learn how to:

    • Transition your rules from MIMIX (if you’re happy with them)
    • Simplify your day-to-day activities around high availability
    • Gain back time in your work week
    • Make your CEO happy about reducing IT costs

    Don’t stick with a legacy high availability solution that makes you uncomfortable when transitioning to something better can be simple, safe, and cost-effective.

     

     

  • Comply in 5! Well, actually UNDER 5 minutes!!

    SB CYBRA PPL 5382

    TRY the one package that solves all your document design and printing challenges on all your platforms.

    Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product.

    Request your trial now!

  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413Robot automates the routine tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
    - Simplified backup procedures
    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits. Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413Managing messages on your IBM i can be more than a full-time job if you have to do it manually. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution. Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution. Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413For over 30 years, Robot has been a leader in systems management for IBM i.
    Manage your job schedule with the Robot Job Scheduling Solution. Key features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center efficiency.