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Technology Focus: 100 Social Media Monitoring Tools, Part I

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Although social media has become ubiquitous in the life of many technophiles, for many the whole idea of social media is simply, well, social. Sharing comments, photos, and personal news, for example, is considered by many the primary function of social media.

 

Less well-understood is how enterprises can use social media as part of a marketing strategy for their company and brands. There are at least 100 software products, some of which are freeware, that either run in a browser or are available on a Software-as-a-Service (SaaS) basis. These tools can help your enterprise identify boosters of your product, as well as complaints or detractors, so that the originators of those comments can be contacted, supported, or refuted by members of your staff. They can also help your enterprise develop and manage new marketing strategies based on social media.

Social Media as a Marketing Tool

In a nutshell, social media monitoring tools search social media sites for references to your business or products. These sites can include such well-known Web destinations as Facebook, Flickr, LinkedIn, MySpace, and Twitter, as well as varying numbers of forums, blogs, and commercial news sites. Some tools also scan video sites like Google Video, Grouper, DailyMotion, YouTube, and others.

Then, those references can be compiled and shared with designated users at your company. Depending on the capabilities of each product, those brand or company mentions can be made the subject of e-mail alerts, analyzed in various ways, loaded into standard reports or dashboards, placed into searchable databases, or various combinations of any of these functions, for use as strategic information. Most also offer automatic translations into English from various national languages, although a few still handle only English tweets.

Many products also offer, for example, workflow features that let information gleaned from these many sources be directed to one or many individuals, teams, or groups for further analysis and action. "Action" may include direct responses from the company, providing links to product information that may refute or clarify customer misconceptions, and individualized responses to specific posters.

Different Strategies for Different-Sized Companies

The first concept to understand about social media for business is that strategies for its use can be different, depending on whether you're a large or small company.

"In large organizations, there are layers of approval and people who are afraid of saying the wrong things on social media. People have always been afraid, but never has it been this easy to make mistakes," comments Ricky Yean, CEO of Crowdbooster. "The flip-side for that is that small businesses are able to share more intimate, personal, and interesting things on social media because fewer organizational barriers are in the way. I would encourage SMBs to take advantage of that fact and be as personal as possible to outshine large organizations' contrived and irrelevant posts on social media."

"Larger companies often have much more data to sift through, consume, manage, and interact withand more internal compliance, regulations, and teams to collaborate with to ensure alignment and cohesiveness across social media programs," notes Eve Sangenito, vice-president of marketing at Brandwatch. "Smaller companies often have the benefit of agility on their side, if they prepare themselves to take advantage of that flexibility in the way they establish social media guidelines, creative programs, analysis, and engagement. But across both, depending on the organization, challenges can still exist in resource staffing, budget, executive support, etc."      

"Social media has actually leveled the marketing playing field, and in some ways smaller businesses now have an advantage," agrees Andrew Caravella, vice president of marketing at SproutSocial. "They don't have to break through the same cumbersome processes and hierarchy that large companies have. Instead, they can build a nimble team that can swiftly and authentically engage with customers."

"People in smaller companies typically have to be a bit scrappier on any marketing initiative, given budgets and headcount," observes Leslie Nuccio, senior content marketing strategist, social media, at Meltwater. "The good news is that social media is a constantly evolving discipline, so there's a lot of room for experimentation. In smaller companies, that can give the social media manager more freedom than with an established brand wherein process and brand concerns can sometimes hamper experimentation. Also, social listening can inform business efforts across the organization, so that sort of effort is one that a smaller company might centralize with the social media manager in order to maximize resources."

Getting Started with Social Media for Business

Social media monitoring tools can be divided into two broad categories: freeware, which of course is free, and pay-to-play tools that require you to pay a licensing or service fee to use the product at all or to access advanced features.

In general, if you just want to dip a toe in the social-media waters before making a financial commitment, start with one or two of the freeware products. This will give you some idea of how monitoring products work and will also give you some information on your brand or company's visibility in social media almost instantly. If on the basis of that, you see the value of having more information than the freeware products provide, then explore the various paid software tools.

When asked for their advice on how best to start using social media for business, the vendors stressed getting started even in small ways and listening carefully.

"Listening to the activity of your social community is the single best way to build an authentic, engaged social audience," Sprout Social's Caravella advises. "Save some time by setting up listening operators in your social media management tool and use what you find to connect with influencers and begin developing a relationship with them." (Listening operators are employees designated to track enterprise social-media mentions, and influencers are people who are vociferous in their use of social media to compliment (or blast) your company or your brand.)

"Pick your most comfortable one social media channel (e.g., Twitter, Pinterest, Facebook) and start sharing. Don't worry when others tell you that you have to be on this channel and that channel, too," Crowdbooster's Yean counsels. "Just get started and develop a habit of sharing about what your business does and what would be helpful or entertaining to your customers online."

"When just starting out, it's always key to have an initial business goal in mind, and particularly one that's focused on solving a pain point," Brandwatch's Sangenito recommends. "Are you focused on assessing and improving your brand reputation? Are you aiming to gain market research or intelligence? Or is managing and responding to customer service inquiries more of a challenge? Depending on your business, the answer and your approach may differ. So identifying where you can move the bar the most is critical. In doing so, you should also then determine the best steps to get there and how you're going to measure the results of your strategy or program. Determine early on which indicators or metrics are most relevant to determining if your campaign has been successful. Lastly, start simple and be prepared as you take on additional endeavors."

"First, make sure that yoursocial media marketing campaignis servicing a larger business goal (e.g., customer acquisition)," Meltwater's Nuccio offers. "Once you know what you're trying to do,social listeningis the first stepmuch as it behooves us, in personal interactions, to listen before we speak. Social listening is also is a great way to inform any business effort that would be assisted by input from a relevant social community. You don't necessarily need to be running a 'social media marketing' campaign in order to use social media monitoring toward a viable business end."

Additional sources of good information are blogs offered by many of the monitoring-tool vendors on their Web sites. These blogs and other docs are accessible for free and can provide useful insights into best uses of social media for business.

Social Media Monitoring Tools: The Products, Part I

As mentioned above, social media monitoring tools can be divided roughly into two categories. First are social media monitoring tools for which a license is required. Nearly all of these products are currently available on a Software-as-a-Service (SaaS) basis and run in a browser. Second are social media freeware products which, although they offer far fewer features, are ideal for enterprises just getting started with social media for business uses, or small businesses with limited budgets.

Because there are so many products, Part I of this article will list most of the paid software products. In Part II next month, we'll cover the rest of the licensed products and all of the freeware products, and we'll provide more vendor insights on questions of currying favor with influencers (once you've identified them) and expectations of future new product features in social media monitoring tools.

Some term definitions may help you make better sense of the product descriptions:

  • Followers are people who pay attention to social-media posts of particular writers who are active in the social-media sphere.
  • A pin is a virtual bookmark made by a social-media writer to alert their followers to a link or other online reference the writer thinks      will be of interest.
  • Psychographics is the study of the varying motivational factors that lead people of differing mindsets to take similar actions (e.g., buying your product).
  • Sentiment refers to whether or not the majority of comments made on social media about your company or brand could be judged as positive or negative.
  • Volume is the sheer number of times (also called buzz) your brand or company is referred to on social media in a given time      period.
  • Workflow refers to tools in software that facilitate sharing of information, particularly the passing along of information to different people in a particular order.

Descriptions accompanying the product links below simply summarize a few important features of each product. Be sure to use the links to explore vendor Web sites for more complete product information.

Social Media Monitoring Tools for Business

Actionly

Actionly

Actionly is a social-media monitoring platform that also offers social-media marketing tools. The product monitors keywords across blogs, Facebook, Flickr, Twitter, YouTube, and other channels and consolidates what users are saying about an enterprise in a single dashboard-style reporting interface.

Argus der Presse AG

ARGUS Avenue

ARGUS Avenue provides a single platform for viewing brand and company mentions in digital and traditional media, including social networks, blogs, news Web sites, radio, TV, and print media. Features include dashboard presentation of results, inclusion of sources in major European languages, and analysis of presence, reputation, benchmarking, and other issues.

Argyle Social

B2B Social Marketing

B2B Social Marketing helps users coordinate social media with other marketing campaigns by combining social media input with regular sales and marketing data into a single business intelligence app. Users can automate and synchronize marketing efforts, authenticate social media value to the enterprise, and analyze the relationship of social media to new business.

Attensity

Attensity Analyze

Attensity Analyze bills itself as a customer analytics application that not only monitors social-media and other online sources, but also scans customer relationship management app data, incoming e-mails, and call center records. It helps users identify problems, profile customer behavior, and zero in on key relationships.

Blitzmetrics

Blitzmetrics

Blitzmetrics runs on any device, including mobile phones, and provides social-media dashboards for one or more brands. It keeps an eye on brand mentions across all major social media networks, generates custom reports, and tracks content performance, newsfeed coverage, and feedback rates.

Bottlenose

Bottlenose

Bottlenose provides business intelligence about brand and enterprise mentions on social networks, analyzes demographics, helps users find emerging trends, and provides analytic insights into audiences, content, and sentiment. Bottlenose is written in JavaScript and HTML5.

Bottlenose Pro

Bottlenose Pro is a more advanced version of Bottlenose for business that is currently seeking beta users. Bottlenose Pro adds features such as real-time trend detection, live social metrics, historical social analytics, custom reports and reusable widgets, and insights on geography and psychographics.

Brandwatch

Brandwatch

Brandwatch keeps an eye on social media for mentions of a particular product or company. Features include customizable dashboards, the ability to separate and segment large datasets, automatic displays of key trends and themes about specific queries, rules and data filters, customizable e-mail alerts, statistics compilation and charting, and personal account managers for enterprise customers.

BuzzCapture

Brand Monitor

Brand Monitor scans the social media landscape for product mentions and presents data about them in graphical trend charts presented in a dashboard format that can be exported or e-mailed. Users can optionally add scanning of radio and TV broadcasts.

BuzzEquity

BuzzEquity Pro

BuzzEquity Pro offers trending for monitored terms, multiple daily updating, social network and forum monitoring, insights for charts and analytics, and automated sentiment analysis and scoring.

BuzzStream

BuzzStream for PR and Social Media

BuzzStream for PR and Social Media helps users identify major influencers on the Web, rate their influence, and add them to contact lists. The product features include bookmarking tools for Web sites and blog posts, automated contact information searching, influence metrics, and data importation from Web site analysis tools.

CARMA

CARMA Connect

CARMA Connect is a service that analyzes both traditional and social media to analyze the total impact of a brand or company name and to help users formulate the most effective new media strategies. Analysis includes both marketing communications and public-affairs activities.

Crimson Hexagon

ForSight

ForSight is a social-media analysis application that probes themes, opinions, and drivers of sentiment about specific brands on social networks. ForSight charts social sentiment using a data visualization and categorization model that helps identify the most prolific authors talking about relevant topics and themes.

Crowdbooster

Crowdbooster

Crowdbooster helps identify individuals in an enterprise audience, translates analysis metrics into graphical charts, makes active recommendations about who the enterprise should engage in dialogue and how to improve content and message timing, and lets users customize and schedule posts and tweets.

Curalate

Curalate

Curalate focuses on visual social media such as Instagram and Pinterest to provide analysis of brand awareness on those networks and help formulate strategies for improving brand images on the visual side of the Web.

CustomScoop

CustomScoop

CustomScoop is a monitoring solution that covers both traditional and social media to help enterprises understand public perceptions of their company and brands. CustomScoop tracks coverage from traditional news sources in 156 countries, monitors social conversations on all the major social networks, rates and organizes results, and presents results in standard or customized executive briefings and reports.

CyberAlert

CyberAlert

CyberAlert is a service that monitors broadcast news, online news, and social networks for mentions of brand or company names. Social-media monitoring includes blogs, forums, message boards, Usenet newsgroups, social videos, Twitter, and Facebook. It also provides tools for organizing and analyzing harvested data and gaining insights into corporate and brand reputation.

DataSift

DataSift

DataSift scans conversations on blogs, message boards, Facebook, Instagram, Reddit YouTube, and other sources for references to keywords, which are then placed in a database, against which users can run queries. Also available are demographics, filters, historics, and other features.

EdgeRank Checker

EdgeRank Checker Pro

EdgeRank Checker Pro is a fee-based enhancement of the company's EdgeRank Checker (see freeware listings), which scans Facebook and scores the likelihood of a company or brand appearing in Facebook News Feeds. The Pro version adds a real-time monitor, page-specific industry reports, quality grading of posts, and other features.

Engagor

Engagor

Engagor provides a single tool that lets users manage all enterprise social-media activity, from monitoring to analytics to engagement. It tracks posts on all major social networks and millions of blog and news sites in more than 160 national languages and in every nation on the globe.

Exact Target

Social Engage

Social Engage provides one-on-one communication with Facebook and Twitter followers, provides a unified inbox for all social-media conversations, and enables creation and scheduling of publication for social-media content.

Fliptop

Fliptop

Fliptop is a customer intelligence platform that helps integrate social marketing with other marketing campaigns, identify leads and influential customers, and enrich contacts via social and scoring data. The product includes an API for integration with sales, marketing, and other applications.

Gorkana

Social Media Services

Gorkana's Social Media Services include Gorkana Radar, a social-media monitoring and analysis tool that filters through millions of conversations to pinpoint product and company mentions; Social Media Buzz Alerts, which delivers information about brand mentions to designated user inboxes daily; and Social Media Measurement, which offers audits and reports that analyze current activities and social-media strategies.

HootSuite

HootSuite

HootSuite offers tools for managing multiple social networks, scheduling messages and tweets, tracking brand mentions, and analyzing social-media traffic.

HubSpot

HubSpot

HubSpot focuses on inbound marketing, the process of developing company Web site content that attracts people interested in what you're selling, and then converts them to customers after they've found you. Concepts include building content that answers basic questions, gradual personalization of messages, and integration of publishing and analytical tools.

Linkfluence

Radarly

Radarly is a social-media intelligence suite for monitoring, engagement, and analytics. It includes task-oriented pages for community managers and social-media analysts, key performance indicators for engagement/sentiment and other scoring, and summary dashboards for monitoring and taking action in real-time.

Lithium Technologies

Lithium Social Web

Lithium Social Web helps customer service departments respond to posts across social channels. It identifies and prioritizes posts before sending them to appropriate teams for direct responses on the social network of origin. Supervisory functions also let team leaders monitor response times and team activity metrics, as well as issue mass responses to similar service complaints or requests.

MarketMeSuite

MarketMeSuite

MarketMeSuite is aimed at small companies that want to look for customers on social media. The product locates social media participants who discuss topics related to a specific market, geographically locates them, helps the enterprise engage them, and provides executive summaries via e-mail.

MediaMiser

MediaMiser

MediaMiser is a suite of four products at varying prices that provide escalating social and traditional media scanning for topics, brands, terms, or company mentions. At the bottom, MediaMiser SNAP provides scans for up to 10 terms with results directed to a single user. At the top, MediaMiser Enterprise Plus offers unlimited search terms for five or more users and scans traditional and broadcast media as well as social media.

MediaVantage

MediaVantage

MediaVantage is a search engine that combines scans of traditional media coverage and social-media mentions into a single database for analysis, management, and strategic planning. It's designed to help with general public relations as well as specific media-message management.

Meltwater

Social Media Monitoring

Social Media Monitoring is a suite of products that help enterprises tap into social media conversations about themselves, gauge brand awareness by tracking the volume of social media comments, and better understand their target audiences. Meltwater News offers global media monitoring and analytics, Meltwater Buzz provides social media monitoring and social engagement, and Meltwater Press helps you build targeted media lists.

Mention

Mention

Mention works via browsers on PCs and mobile devices to monitor any keyword in real-time and receive filtered, organized, and prioritized results. It is deployable for in-house team communications and social-media monitoring, includes an API for integration with existing apps, and includes a statistics and data-export tool.

MutualMind

MutualMind

MutualMind takes a three-pronged approach to monitoring social media. It searches for specific terms and keywords on the Web, views comments on blogs and major social networks, and tracks comments from target audiences and influencers. It then analyzes the data for summary reports or dashboards, or for direct input to other software via APIs.

NetBase

NetBase Social Media Management System (SMMS)

SMMS helps users form and execute a social-media business strategy. It includes features for publishing content to multiple social networks, monitoring the entire social Web or just company properties on those networks, analyzing campaigns and other statistics, and engaging with customers across multiple channels with audit trails for all activities.

Netvibes

Netvibes

Netvibes pitches to individuals (with a freeware version), agencies, and enterprises, tracking media mentions and displaying the results in customized dashboards. The agency version lets agencies provide the dashboard directly to their customers, and the enterprise version aims to replace portals as a way to share internal and external company data within single organizations.

NUVI

NUVI

NUVI is a service that gives enterprises access to social-media conversations in real-time. Customer support, public relations, sales, and product-development teams can view conversations as they happen and take remedial or supportive actions at once.

Oracle

Oracle Social Relationship Management

Oracle Social Relationship Management is a product suite for accessing and analyzing social media presence. The Oracle Social Engagement and Cloud Monitoring Service offers listening, engagement, and analysis capabilities across social networks to capture relevant brand conversations and help enterprises better understand their customers. The Oracle Social Marketing Cloud Service provides consolidated content and publishing management for company-originated content on social networks. Oracle WebCenter Social enables cross-team enterprise collaboration and enhances employee productivity with conversations, content annotation, and business-application integration tools.

PeerIndex

PiQuant

PiQuant focuses on influencers on Facebook and Twitter. It helps individuals quantify their status as influencers and helps enterprises identify their top 150 influencers. PiQuant also provides reports that summarize 50 actionable insights that can help an enterprise improve its social-media community.

Salesforce.com

Buddy Media

Buddy Media helps users publish integrated product campaigns across Facebook, Twitter, YouTube, and existing company Web sites. It helps create landing pages, analyze demographics and trends, and compile business metrics.

Radian6

Radian6 scans the Web for conversations and messages containing references to your company and products and then lets you route important comments to appropriate internal departments for action. The company offers online access to dashboard-style analysis tools, how-to guides, FAQs, and video tutorials.

Social.com

Social.com facilitates the building, optimization, and automation of advertising campaigns on Facebook and Twitter.

SDL

SDL SM2

SDL SM2 (formerly Alterian SM2) lets users capture and analyze data from social media channels to help drive brand awareness campaigns, manage enterprise reputation, and identify and engage key influencers in particular markets. It features a data warehouse, customizable dashboards, multiple levels of sentiment analysis, and sets of category rules for filtering data.

Shoutlet

Shoutlet

Shoutlet is a social marketing and media-management platform designed for enterprises. It helps social-media teams respond to posts on major social networks, collaborate using workflow features, and design content with Shoutlet's Social Canvas tool, which requires no coding.

Simplify360

Simplify360

Simplify360 helps integrate social-media strategies with core business functions. It includes brand-monitoring functions that report what people are saying about products online, offers a social-media publishing infrastructure that tracks company postings and responses in a single dashboard, analyzes performance and influence ratings, and presents data and tools in a single console.

SocialBro

SocialBro

SocialBro focuses exclusively on Twitter to find references to the user's brand, company name, or other search terms. It browses the community, recommends best times to make outgoing tweets, generates statistical reports, analyzes competitor activities, benchmarks enterprise performance on Twitter compared to other companies, and provides a single-dashboard view of contacts.

SocialOomph.com

SocialOomph Professional

SocialOomph is freeware (see freeware listings in Part II of this article) that manages enterprise access to the Twitterverse. SocialOomph Professional extends product features to Facebook, LinkedIn, and other networks, and adds e-mail tools, the ability to create social updates from RSS feeds, and other features.

Socialseek

Socialseek

Socialseek offers a unified interface that lets enterprises monitor their brand mentions, participate in social-media networks, launch and manage social-media campaigns, and analyze results.

SoDash

SoDash

SoDash uses patent-pending machine-learning algorithms to let users "teach" it to look for particular kinds of messages and, for example, tag them by their sentiment. The objective is to cut through the clutter of thousands or millions of messages to focus on the most important ones.

Spredfast

Spredfast

Spredfast is an enterprise social-media management system for observing and interacting with users of most major social networks. Its analyzes performance trends and channels, parses ongoing conversations to find the most productive ones to which to respond, coordinates enterprise social-media activity, and shares information with other apps and mobile-device users.

SproutSocial

SproutSocial

SproutSocial helps companies cope with incoming social media messages, scans for brand or company keywords in general social media, provides weekly summary reports of findings, monitors competitors, and keeps up with industry news. Analytical features let users sort company and brand mentions by social networks, quantify them, and export data to PDF, spreadsheet files, and report-style documents.

John Ghrist

John Ghrist has been a journalist, programmer, and systems manager in the computer industry since 1982. He has covered the market for IBM i servers and their predecessor platforms for more than a quarter century and has attended more than 25 COMMON conferences. A former editor-in-chief with Defense Computing and a senior editor with SystemiNEWS, John has written and edited hundreds of articles and blogs for more than a dozen print and electronic publications. He is currently CEO of John Ghrist Agency, a marketing communications firm for technology companies. You can reach him at ghrist@comcast.net.

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    SB Profound WC 5541In this Webinar, we'll demonstrate how Profound.js 2.0 enables you to easily adopt Node.js in your business, and to take advantage of the many benefits of Node, including access to a much larger pool of developers for IBM i and access to countless reusable open source code packages on npm (Node Package Manager).
    You will see how Profound.js 2.0 allows you to:

    • Provide RPG-like capabilities for server-side JavaScript.
    • Easily create web and mobile application interfaces for Node on IBM i.
    • Let existing RPG programs call Node.js modules directly, and vice versa.
    • Automatically generate code for Node.js.
    • Automatically converts existing RPGLE code into clean, simplified Node.js code.

    Download and watch today!

     

  • Make Modern Apps You'll Love with Profound UI & Profound.js

    SB Profound WC 5541Whether you have green screens or a drab GUI, your outdated apps can benefit from modern source code, modern GUIs, and modern tools.
    Profound Logic's Alex Roytman and Liam Allan are here to show you how Free-format RPG and Node.js make it possible to deliver applications your whole business will love:

    • Transform legacy RPG code to modern free-format RPG and Node.js
    • Deliver truly modern application interfaces with Profound UI
    • Extend your RPG applications to include Web Services and NPM packages with Node.js

     

  • Accelerating Programmer Productivity with Sequel

    SB_HelpSystems_WC_Generic

    Most business intelligence tools are just that: tools, a means to an end but not an accelerator. Yours could even be slowing you down. But what if your BI tool didn't just give you a platform for query-writing but also improved programmer productivity?
    Watch the recorded webinar to see how Sequel:

    • Makes creating complex results simple
    • Eliminates barriers to data sources
    • Increases flexibility with data usage and distribution

    Accelerated productivity makes everyone happy, from programmer to business user.

  • Business Intelligence is Changing: Make Your Game Plan

    SB_HelpSystems_WC_GenericIt’s time to develop a strategy that will help you meet your informational challenges head-on. Watch the webinar to learn how to set your IT department up for business intelligence success. You’ll learn how the right data access tool will help you:

    • Access IBM i data faster
    • Deliver useful information to executives and business users
    • Empower users with secure data access

    Ready to make your game plan and finally keep up with your data access requests?

     

  • Controlling Insider Threats on IBM i

    SB_HelpSystems_WC_GenericLet’s face facts: servers don’t hack other servers. Despite the avalanche of regulations, news headlines remain chock full of stories about data breaches, all initiated by insiders or intruders masquerading as insiders.
    User profiles are often duplicated or restored and are rarely reviewed for the appropriateness of their current configuration. This increases the risk of the profile being able to access data without the intended authority or having privileges that should be reserved for administrators.
    Watch security expert Robin Tatam as he discusses a new approach for onboarding new users on IBM i and best-practices techniques for managing and monitoring activities after they sign on.

  • Don't Just Settle for Query/400...

    SB_HelpSystems_WC_GenericWhile introducing Sequel Data Access, we’ll address common frustrations with Query/400, discuss major data access, distribution trends, and more advanced query tools. Plus, you’ll learn how a tool like Sequel lightens IT’s load by:

    - Accessing real-time data, so you can make real-time decisions
    - Providing run-time prompts, so users can help themselves
    - Delivering instant results in Microsoft Excel and PDF, without the wait
    - Automating the query process with on-demand data, dashboards, and scheduled jobs

  • How to Manage Documents the Easy Way

    SB_HelpSystems_WC_GenericWhat happens when your company depends on an outdated document management strategy?
    Everything is harder.
    You don’t need to stick with status quo anymore.
    Watch the webinar to learn how to put effective document management into practice and:

    • Capture documents faster, instead of wasting everyone’s time
    • Manage documents easily, so you can always find them
    • Distribute documents automatically, and move on to the next task

     

  • Lessons Learned from the AS/400 Breach

    SB_PowerTech_WC_GenericGet actionable info to avoid becoming the next cyberattack victim.
    In “Data breach digest—Scenarios from the field,” Verizon documented an AS/400 security breach. Whether you call it AS/400, iSeries, or IBM i, you now have proof that the system has been breached.
    Watch IBM i security expert Robin Tatam give an insightful discussion of the issues surrounding this specific scenario.
    Robin will also draw on his extensive cybersecurity experience to discuss policies, processes, and configuration details that you can implement to help reduce the risk of your system being the next victim of an attack.

  • Overwhelmed by Operating Systems?

    SB_HelpSystems_WC_GenericIn this 30-minute recorded webinar, our experts demonstrate how you can:

    • Manage multiple platforms from a central location
    • View monitoring results in a single pane of glass on your desktop or mobile device
    • Take advantage of best practice, plug-and-play monitoring templates
    • Create rules to automate daily checks across your entire infrastructure
    • Receive notification if something is wrong or about to go wrong

    This presentation includes a live demo of Network Server Suite.

     

  • Real-Time Disk Monitoring with Robot Monitor

    SB_HelpSystems_WC_GenericYou need to know when IBM i disk space starts to disappear and where it has gone before system performance and productivity start to suffer. Our experts will show you how Robot Monitor can help you pinpoint exactly when your auxiliary storage starts to disappear and why, so you can start taking a proactive approach to disk monitoring and analysis. You’ll also get insight into:

    • The main sources of disk consumption
    • How to monitor temporary storage and QTEMP objects in real time
    • How to monitor objects and libraries in real time and near-real time
    • How to track long-term disk trends

     

     

  • Stop Re-keying Data Between IBM I and Other Applications

    SB_HelpSystems_WC_GenericMany business still depend on RPG for their daily business processes and report generation.Wouldn’t it be nice if you could stop re-keying data between IBM i and other applications? Or if you could stop replicating data and start processing orders faster? Or what if you could automatically extract data from existing reports instead of re-keying? It’s all possible. Watch this webinar to learn about:

    • The data dilemma
    • 3 ways to stop re-keying data
    • Data automation in practice

    Plus, see how HelpSystems data automation software will help you stop re-keying data.

     

  • The Top Five RPG Open Access Myths....BUSTED!

    SB_Profound_WC_GenericWhen it comes to IBM Rational Open Access: RPG Edition, there are still many misconceptions - especially where application modernization is concerned!

    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"

     

  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_GenericToo much paper is wasted. Attempts to locate documents in endless filing cabinets.And distributing documents is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally

     

  • IBM i: It’s Not Just AS/400

    SB_HelpSystems_WC_Generic

    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days

     

  • Ask the RDi Experts

    SB_HelpSystems_WC_GenericWatch this recording where Jim Buck, Susan Gantner, and Charlie Guarino answered your questions, including:

    • What are the “hidden gems” in RDi that can make me more productive?
    • What makes RDi Debug better than the STRDBG green screen debugger?
    • How can RDi help me find out if I’ve tested all lines of a program?
    • What’s the best way to transition from PDM to RDi?
    • How do I convince my long-term developers to use RDi?

    This is a unique, online opportunity to hear how you can get more out of RDi.

     

  • Node.js on IBM i Webinar Series Pt. 2: Setting Up Your Development Tools

    Profound Logic Software, Inc.Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. In Part 2, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Attend this webinar to learn:

    • Different tools to develop Node.js applications on IBM i
    • Debugging Node.js
    • The basics of Git and tools to help those new to it
    • Using NodeRun.com as a pre-built development environment

     

     

  • Inside the Integrated File System (IFS)

    SB_HelpSystems_WC_GenericDuring this webinar, you’ll learn basic tips, helpful tools, and integrated file system commands—including WRKLNK—for managing your IFS directories and Access Client Solutions (ACS). We’ll answer your most pressing IFS questions, including:

    • What is stored inside my IFS directories?
    • How do I monitor the IFS?
    • How do I replicate the IFS or back it up?
    • How do I secure the IFS?

    Understanding what the integrated file system is and how to work with it must be a critical part of your systems management plans for IBM i.

     

  • Expert Tips for IBM i Security: Beyond the Basics

    SB PowerTech WC GenericIn this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

    Don't miss this chance to take your knowledge of IBM i security beyond the basics.

     

     

  • 5 IBM i Security Quick Wins

    SB PowerTech WC GenericIn today’s threat landscape, upper management is laser-focused on cybersecurity. You need to make progress in securing your systems—and make it fast.
    There’s no shortage of actions you could take, but what tactics will actually deliver the results you need? And how can you find a security strategy that fits your budget and time constraints?
    Join top IBM i security expert Robin Tatam as he outlines the five fastest and most impactful changes you can make to strengthen IBM i security this year.
    Your system didn’t become unsecure overnight and you won’t be able to turn it around overnight either. But quick wins are possible with IBM i security, and Robin Tatam will show you how to achieve them.

  • How to Meet the Newest Encryption Requirements on IBM i

    SB PowerTech WC GenericA growing number of compliance mandates require sensitive data to be encrypted. But what kind of encryption solution will satisfy an auditor and how can you implement encryption on IBM i? Watch this on-demand webinar to find out how to meet today’s most common encryption requirements on IBM i. You’ll also learn:

    • Why disk encryption isn’t enough
    • What sets strong encryption apart from other solutions
    • Important considerations before implementing encryption

     

     

  • Security Bulletin: Malware Infection Discovered on IBM i Server!

    SB PowerTech WC GenericMalicious programs can bring entire businesses to their knees—and IBM i shops are not immune. It’s critical to grasp the true impact malware can have on IBM i and the network that connects to it. Attend this webinar to gain a thorough understanding of the relationships between:

    • Viruses, native objects, and the integrated file system (IFS)
    • Power Systems and Windows-based viruses and malware
    • PC-based anti-virus scanning versus native IBM i scanning

    There are a number of ways you can minimize your exposure to viruses. IBM i security expert Sandi Moore explains the facts, including how to ensure you're fully protected and compliant with regulations such as PCI.

     

     

  • Fight Cyber Threats with IBM i Encryption

    SB PowerTech WC GenericCyber attacks often target mission-critical servers, and those attack strategies are constantly changing. To stay on top of these threats, your cybersecurity strategies must evolve, too. In this session, IBM i security expert Robin Tatam provides a quick recap of IBM i security basics and guides you through some advanced cybersecurity techniques that can help you take data protection to the next level. Robin will cover:

    • Reducing the risk posed by special authorities
    • Establishing object-level security
    • Overseeing user actions and data access

     

     

     

  • 10 Practical IBM i Security Tips for Surviving Covid-19 and Working From Home

    SB PowerTech WC GenericNow that many organizations have moved to a work from home model, security concerns have risen.

    During this session Carol Woodbury will discuss the issues that the world is currently seeing such as increased malware attacks and then provide practical actions you can take to both monitor and protect your IBM i during this challenging time.

     

  • How to Transfer IBM i Data to Microsoft Excel

    SB_HelpSystems_WC_Generic3 easy ways to get IBM i data into Excel every time
    There’s an easy, more reliable way to import your IBM i data to Excel? It’s called Sequel. During this webinar, our data access experts demonstrate how you can simplify the process of getting data from multiple sources—including Db2 for i—into Excel. Watch to learn how to:

    • Download your IBM i data to Excel in a single step
    • Deliver data to business users in Excel via email or a scheduled job
    • Access IBM i data directly using the Excel add-in in Sequel

    Make 2020 the year you finally see your data clearly, quickly, and securely. Start by giving business users the ability to access crucial business data from IBM i the way they want it—in Microsoft Excel.

     

     

  • HA Alternatives: MIMIX Is Not Your Only Option on IBM i

    SB_HelpSystems_WC_GenericIn this recorded webinar, our experts introduce you to the new HA transition technology available with our Robot HA software. You’ll learn how to:

    • Transition your rules from MIMIX (if you’re happy with them)
    • Simplify your day-to-day activities around high availability
    • Gain back time in your work week
    • Make your CEO happy about reducing IT costs

    Don’t stick with a legacy high availability solution that makes you uncomfortable when transitioning to something better can be simple, safe, and cost-effective.

     

     

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    Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product.

    Request your trial now!

  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413Robot automates the routine tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:
    - Simplified backup procedures
    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits. Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413Managing messages on your IBM i can be more than a full-time job if you have to do it manually. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution. Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution. Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413For over 30 years, Robot has been a leader in systems management for IBM i.
    Manage your job schedule with the Robot Job Scheduling Solution. Key features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center efficiency.