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The API Corner: What to Do with Messages in the Application Program

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Let's explore detecting and handling API application-related error messages.

 

The past several articles in this column have been related to detecting and managing messages that have been sent to other jobs on the system. We looked at handling message watches, validating inquiry message responses, and providing responses to inquiry messages. Today, we will continue looking at messages but turn inward. This article will review some of the approaches available to handle message conditions that exist within the current application program.

 

Most system APIs, at least those that start with a Q, provide you with an error code parameter that allows you to control how errors detected by the API should be returned to your program. There are two formats to the error code parameter, with the most important element being the Bytes provided field, which exists in both formats. When Bytes provided is set to zero, you are instructing the API to return any error information back to your program as an escape message. When Bytes provided is eight or greater for format ERRC0100, and twelve or greater for format ERRC0200, you are instructing the API to return any information back to your program in the error code parameter itself.

 

In writing an application program, there some situations where I anticipate specific errors in calling an API. To avoid the overhead of the system sending and the application program then receiving messages, I prefer to receive error-related information directly through the error code parameter. In other cases, I do not expect any error in calling an API and prefer using escape messages. For these reasons, I generally start out my programs with the following:

 

d/copy qsysinc/qrpglesrc,qusec                         

…                                                       

dErrCde           ds                  qualified        

d Common                              likeds(QUSEC)    

d ErrMsgTxt                    512                   

/free                                  

  monitor;

  QUSBPRV = 0;                             

  ErrCde.Common.QUSBPRV = %size(ErrCde);

  on-error;

  …

  endmon;

 /end-free

 

The /copy directive copies in the error code parameter definition as provided by IBM in the QSYSINC library. This library can be installed by restoring option 13 of the i operating system. IBM defines the ERRC0100 error code format using the data structure name QUSEC, and the subfield QUSBPRV represents the Bytes provided field of ERRC0100. I use this definition as-is when I want escape messages sent in response to API-related errors. The statement QUSBPRV = 0; sets the Bytes provided field of the QUSEC data structure to zero, indicating that error conditions should be returned as exception messages.

 

I also define a version of the error code structure named ErrCde. ErrCde is defined with the same first 16 bytes as the QUSEC data structure but has an additional 512 bytes allocated for possible message replacement data that may be returned in the ErrCde error code structure when an API returns error-related information. The use of 512 bytes for ErrMsgTxt is somewhat arbitrary and dependent on the error message replacement text that you anticipate coming back from a given API call. I find 512 bytes sufficient for most system messages as long as I am not expecting long IFS path names to be returned. The statement ErrCde.Common.QUSBRV = %size(ErrCde); sets the Bytes provided field of the ErrCde data structure to 528, indicating that error conditions should be returned in the ErrCde data structure rather than as exception messages.

 

The "monitor" and associated on-error, endmon operation codes are, among other things, an admission that, while I strive to write "perfect" code, I occasionally fall short of that goal. I use a global monitor to ensure that my program has an opportunity to send an appropriate error message for the application rather than a potentially cryptic error message from either RPG run-time (for instance RNQ0121 – An array index is out of range) or the i operating system (MCH0603 – Range of subscript value of character string error), neither of which tells the poor user to call support. Rather than using a monitor, I could use RPG-provided alternatives, such as a program exception/error subroutine (*PSSR) and a program status data structure (PSDS), but, as you will see later, I prefer a more granular approach to error handling than catchall PSSRs per procedure. The ability to nest monitor groups and have specific on-error processing directly associated with the failing code sold me on monitor groups long ago.

 

Returning to the discussion of error code usage, let's say we need to determine if a given object exists and, if not, have the application create the object. One approach to finding out if the object exists would be to use an API such as Retrieve Object Description (QUSROBJD). The QUSROBJD API will retrieve object information about a specific object and, while we don't really care about this object information, if anything is returned, then we know that the object exists. As we are checking for the existence of an object, this is a scenario where it is quite reasonable for the API to return an error condition such as CPF9801 – Object &2 in library &3 not found.

 

In this situation, I would use the ErrCde error code parameter as shown below:

 

 /copy qsysinc/qrpglesrc,qusrobjd                                    

 /copy qsysinc/qrpglesrc,qusec                                        

                                                                     

dRObjD            pr                  extpgm('QUSROBJD')             

d Receiver                       1    options(*varsize)              

d LenReceiver                   10i 0 const                          

d Format                         8    const                          

d ObjName                       20    const                          

d ObjType                       10    const                           

d ErrCde                              likeds(QUSEC) options(*nopass) 

d ASP                            1    const options(*varsize :*nopass)

                                                                     

dErrCde           ds                  qualified                      

d Common                              likeds(QUSEC)                  

d ErrMsgTxt                    512                                   

                                                                     

dQualName         ds                                                  

d Name                          10    inz('SOMEOBJECT')               

d Library                       10    inz('SOMELIB')                  

                                                                       

dType             s             10    inz('*USRSPC')                  

                                                                      

 /free                                                                

                                                                       

  monitor;                                                            

  QUSBPRV = 0;                                                        

  ErrCde.Common.QUSBPRV = %size(ErrCde);                               

                                                                      

  RObjD(QUSD0100 :%size(QUSD0100) :'OBJD0100' :QualName :Type :ErrCde);

  if ErrCde.Common.QUSBAVL > 0;                                       

     select;                                                           

        when ErrCde.Common.QUSEI = 'CPF9801';                         

             // Create the user space                                 

        when ErrCde.Common.QUSEI = '???????';                        

             // Additional error checks that I will handle          

        other;                                                      

             // Something more than I expected so send 

             // appropriate message(s) and end         

     endsl;                                                         

  endif;                                                            

                                                                    

  // Continue processing and eventually end the program normally    

                                                                    

  *inlr = *on;                                                      

  return;                                                           

                                                                     

  on-error;                                                         

  // ...                                                            

  endmon;                                                            

                                                                    

 /end-free          

 

A few points concerning the program code provided above: First and foremost, whenever you use an error code with a Bytes provided field set to a non-zero value, the first thing you need to do is examine the associated Bytes available field (ErrCde.Common.QUSBAVL in the example). If the value is greater than zero, then an error was encountered by the API and you must take appropriate action. You will not be sent an escape message from the API. To continue the application program without awareness that an error has occurred is just asking for trouble. QUSBAVL incidentally is the name of the field, within the QUSEC error code structure provided by IBM, that contains the Bytes available.

 

When Bytes available is greater than zero, I recommend entering a "select" group so that you can easily diagnose, and perhaps correct, the problem (and ensure with the "other" operation code that all possible error conditions are addressed in one way or another). In order to do a good job in the select processing, you will need to examine those errors that might be returned by the API. This list of possible error conditions (messages) can be found at the end of the API documentation in the Information Center.

 

In the case of QUSROBJD, one message condition of note is CPF9801 – Object &2 in library &3 not found. In the case of the sample program, the one shown "when" test is for CPF9801 with the recovery action being that the object is created. QUSEI incidentally is the name of the field, within the QUSEC error code data structure provided by IBM, that contains the Exception ID.

 

Examining the various error conditions that can be returned by the API may give you food for thought. You will notice for instance that the following error can be returned: CPF9810 – Library &1 not found. What do you want to do if the library SOMELIB doesn't exist? If it would be appropriate for the application to create the library, then a specific "when ErrCde.Common.QUSEI = CPF9810" and a recovery action of first creating the library followed by then creating the object may be called for.

 

Otherwise a more generic "when" such as shown below may be sufficient.

 

        when ((ErrCde.Common.QUSEI = 'CPF9810') or             

              (ErrCde.Common.QUSEI = 'CPF9802') or             

              (ErrCde.Common.QUSEI = 'CPF9820'));              

             // Send the original error information followed    

             // by a message indicating an environmental       

             // problem external to the application            

 

This "when" operation is checking for three possible error conditions that may be outside of the application program's control and may need to be addressed by the system administrator. The error conditions are CPF9810 – Library not found, CPF9802 – Not authorized to object, and CPF9820 – Not authorized to the library. In this case, sending the original error message (to document the specifics of what went wrong) followed by an application error message telling the user to contact the system administrator for resolution may be more appropriate. In a future article, we will look at the specifics of how to actually send these messages.

 

Note that I am greatly simplifying the work that should be done when examining and handling various error conditions. In the case of CPF9810, for instance, there are many possible recovery messages that may be sent. If our application is a command processing program (CPP), then the CPF9810 may indicate a user error when specifying the library name, in which case the end user should resolve the problem. If our application is intended to be called by other programs, and not directly as a CPP, then the CPF9810 may indicate a product configuration problem for the system administrator to resolve. If our application really has the library name hardcoded as in the example, then the CPF9810 may indicate an internal failure within the product, and software support is need to resolve the problem. These types of decisions can only be made by you within the context of the current application program.

 

 

Other error conditions that can be returned by the API will indicate that "something" is really wrong and that the application program has an internal problem (or in some cases that the job itself is experiencing internal problems). These error conditions, such as CPF3C21 – Format name not valid, should never occur once you have debugged the application and put it into production. But if they do occur, then sending the original error message followed up by an application error message telling the user to contact the system administrator, and for the administrator to then contact you for resolution, would be more appropriate. Unlike the case of CPF9810, the administrator can do little in resolving a CPF3C21. These are the types of error conditions that would be addressed by the "other" operation code of the "select" group. Again, how to actually send these messages will be shown in a subsequent article.

 

Now let's look at the case where we have no reasonable expectation that the API will return an error condition. Let's say the application program needs to determine the date format in use by the current job. One way to access this information is to use an API such as Retrieve Job Information (QUSRJOBI). The QUSRJOBI API retrieves specific information about a job, and, while many things could go predictably wrong when accessing job information related to any arbitrary job (for instance, the job is no longer on the system), we would not expect any difficulty in accessing job-related information for the current job. Or at least we would not expect any errors once we have debugged the application to ensure that correct format names are in use, receiver variable sizes are correct, etc.—in other words, the types of error conditions found at the end of the QUSRJOBI API documentation.

 

In this situation, I would use the QUSEC error code parameter as shown below:

 

/copy qsysinc/qrpglesrc,qusrjobi                                  

 /copy qsysinc/qrpglesrc,qusec                                    

                                                                  

dRJobI            pr                  extpgm('QSYS/QUSRJOBI')     

d Receiver                   65535    options(*varsize)           

d LenReceiver                   10i 0 const                       

d Format                         8    const                       

d QualJobName                   26    const                       

d IntJobID                      16    const                       

d ErrCde                         1    options(*varsize :*nopass)  

d ResetPfr                       1    options(*nopass)            

                                                                  

dErrCde           ds                  qualified                   

d Common                              likeds(QUSEC)               

d ErrMsgTxt                    512                                

                                                                   

 /free                                                             

                                                                   

  monitor;                                                         

  QUSBPRV = 0;                                                      

  ErrCde.Common.QUSBPRV = %size(ErrCde);                           

                                                                   

  RJobI(QUSI0400 :%size(QUSI0400) :'JOBI0400' :'*' :' ' :QUSEC);   

                                                                    

  // Continue processing and eventually end the program normally   

                                                                   

  *inlr = *on;                                                      

  return;                                                          

                                                                   

  on-error;                                                        

     // Something more than I expected so send                     

     // appropriate message(s) and end                             

  endmon;                                                          

                      

 /end-free            

 

As the Bytes provided field for the QUSEC error code structure is set to zero, the QUSRJOBI API will send an escape message if an error is encountered. The escape message will trigger the monitor, and control will be passed to the on-error block of the program. Here, you find a comment similar to what is found in the "other" operation of the previous ErrCde example. Unlike the ErrCde "other" logic, the application here does not need to send the original error message. The original error message was sent by the system and so is currently in the job log for review by the operator. We simply need to send the message for the user of the program to contact the administrator and for the administrator to, in turn, contact you. It is worth pointing out that this same on-error block is what will also run if we encounter an RPG run-time error such as an invalid array index. This one block of code represents a central location in the application for the management of totally unexpected error conditions.

 

One note of caution: if you decide to change the above code and introduce an error in the call to QUSRJOBI, please note that the on-error block is not currently doing anything; it's just a comment. Introducing an error, for instance by specifying an invalid format name for the third parameter, will quickly remind you that the RPG cycle is still alive and well!

 

So now we've reviewed how to detect API application-related errors. The next article will discuss how to report these error conditions back to the user, the system administrator, and you.

 

In the meantime, if you have any API questions, send them to me at This email address is being protected from spambots. You need JavaScript enabled to view it.. I'll see what I can do about answering your burning questions in future columns.

 

Bruce Vining

Bruce Vining is president and co-founder of Bruce Vining Services, L.L.C., a firm providing contract programming and consulting services to the System i community (www.brucevining.com). He began his career in1979 as an IBM Systems Engineer in St. Louis, Missouri, and then transferred to Rochester, Minnesota, in 1985, where he continues to reside. From 1992 until leaving IBM in 2007, Bruce was a member of the System Design Control Group responsible for OS/400 and i5/OS areas such as System APIs, Globalization, and Software Serviceability. He is also the designer of Control Language for Files (CLF).

 

A frequent speaker and writer, Bruce can be reached at [email protected].

 

MC Press books written by Bruce Vining available now on the MC Press Bookstore.

 

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    - Uses the power of Node.js in place of costly system re-writes and migrations
    - Enables you to modernize legacy systems in an iterative, low-risk manner
    - Makes it easier to hire developers for your modernization efforts
    - Integrates with Profound UI (GUI modernization) for a seamless, end-to-end legacy modernization solution

    Watch this Webcast NOW!

  • The Truth About Viruses on IBM i

    SB HelpSystems WC Generic

    Protecting your data from viruses or malicious code is not an unfamiliar concept, but understanding how these threats can affect your Power Systems server may not be as easy to grasp.
    There are many myths about viruses and IBM i—including the belief that the system is immune. Many Power Systems managers still don’t see viruses as a risk because they see them as a Windows threat. While this was once true, today’s connected environments operate under different rules.
    It’s time to take action and protect IBM i and the network that connects to it. This on-demand webinar will help you gain an understanding of the relationships between:

    - Viruses and the integrated file system (IFS)
    - Power Systems and Windows viruses
    - PC-based anti-virus scanning vs native IBM i scanning
    There are a number of ways you can minimize your exposure to viruses. Learn the facts to ensure you're fully-protected.

  • Business Process Automation with Robot

    SB HelpSystems WC Generic

    Automate Process Flow Through the Data Center
    Typical “computerized” business processes are a combination of multiple schedulers, operational scripts, CL programs, and manual file checking, all backed up with the trusty runbook.
    Is there a better way to manage business processes?
    It is a common misconception that a business process cannot be automated if it’s too complicated or requires that someone verify each step. We’re here to tell you there is a better way to manage your business—process automation is possible!
    Take 30 minutes to learn the options for automating your business process flow and how they fit into your data center processing, including cases of:
    - Complex or iterative schedules
    - Event-driven dependencies
    - Multi-platform dependencies
    - Dynamically calculated parameters
    - Exception notification
    - SAP and Oracle JD Edwards EnterpriseOne integration
    How do I know business process automation is effective?
    If you have any doubts that automating complex business processes will improve your level of service, you’ll also hear a success story from the senior systems administrator at Trident Seafoods who embraced automation using the Robot solution and is reeling in the benefits!

  • Find Out Why You Should Keep Data on IBM i

    SB HelpSystems WC Generic

    It’s simple. IBM i is the most reliable, securable, and powerful platform to house your critical business data.
    IBM i was built for business and has added features and functionality over the years to keep up with modern business needs. You can trust it to run your business, access your data in real-time, and keep your data secure. Plus, IBM i can scale to your business and handle all of your critical data.
    Can your other platforms do that?
    We didn’t think so.
    Watch this 30-minute webinar to learn why you should keep your data on IBM i, including:
    - IBM i is reliable
    - IBM i offers fast and secure real-time data access
    - IBM i helps your business prepare for tomorrow
    Plus, we demonstrate how Sequel Data Access helps you modernize IBM i data access and meet your business needs.

  • Mobile Apps for IBM i Monitoring

    SB Halcyon WC Generic

    Overnight and weekend support can be a minefield for operations teams tasked with attempting to maintain system availability, especially when they must rely on laptop-based VPN access—where a delayed response can prove costly.
    With over 2 billion smartphone users worldwide, it’s perfectly reasonable for you to use the BYOD movement to your advantage and start managing your IT infrastructure from the palm of your hand. Watch this on-demand webinar to learn how Halcyon has modernized this crucial layer of support by introducing mobile applications for IBM i monitoring.
    You’ll hear how one company has used the Enterprise Console mobile app to provide a valuable audit trail and speed up response time. You’ll also learn:
    - The benefits of mobile apps
    - How to respond to critical messages within seconds
    - How to get notifications your way on your device
    - How to set up escalation, ensuring alerts are always handled in a timely fashion
    If your team is responsible for managing IBM i applications and services after regular business hours, you won’t want to miss this one!

     

  • Speed Up Your Manufacturing and Distribution with Paperless Processes

    SB HelpSystems WC Generic

    Your ERP system —whether it’s JDE World, Enterprise One, Infor, Epicor, Microsoft Dynamics, VAI, or anything else—is essential to maintaining your company’s key business information and processes. But you’re constantly generating and receiving paper and electronic documents, too, and it’s hard to keep everything straight. So, you wind up chasing documents and data around—and keeping your customers and vendors waiting.
    It’s time to make life easier and make your customers happier. With an electronic document management system, you can integrate with your ERP to keep all of your key documents and data in one spot.
    And when all of your documents are stored digitally, you can speed up your processes and get key documents (like purchase orders and invoices) approved faster.
    Watch the webinar and learn how to:
    - Integrate a document management system with your ERP
    - Capture all of your key shop floor, order, and shipment documents in one central repository
    - Improve customer, vendor, and employee response times
    - Accomplish more work without adding additional staff
    It’s time to deliver your shipments faster and keep your customers happy by streamlining your paperwork processes.

  • Dock Door Signing Made Easy

    SB HelpSystems WC Generic

    How long does dock door signing take your organization? Too long if you’re still using manual processes and paper.
    From generating to collating to printing to routing to signing, manual processes and paper slow down your organization—and your delivery times. Electronic documents and digital signature capture can change all of that. And your organization will be able to create, route, approve (with digital signatures), and retrieve documents faster.
    Learn how digital signature capture helps you:
    - Eliminate steps in your approval processes
    - Improve auditability
    - Reduce customer service time to resolve questions
    Plus, we’ll demonstrate how digitizing signatures and documents will reduce your organization’s costs over the long haul.

  • 5 Reasons Developers Love Robot Schedule

    SB HelpSystems WC Generic

    Why AppDev Should Embrace Automation
    Your application development team is an expensive resource that works hard to improve business processes, yet more and more IBM i shops are putting AppDev in charge of managing day-to-day system operations.
    Instead of taking their attention away from the website, business analytics, mobile, security, SQL data access, and more, streamline operations with automation and build in notifications so your teams have visibility into processing when they need it, and can manage the rest by exception.
    In just 30 minutes, our experts will show how AppDev teams can take advantage of Robot automated operations on IBM i and beyond so they can:
    - Stop programming for multi-platform job and file event dependencies
    - Stop struggling with incorrect parameter values
    - Stop wondering where to fit a process into daily, weekly, or monthly cycles
    - Stop the on-call headaches, the firefighting, and the lack of progress cycle
    - Go ahead, give your AppDev team a productivity boost!

  • Affordable Query Tool for Software Developers

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    NGS’ Software Developer Kit (SDK) gives IBM i developers comprehensive query, dynamic mobile reporting, analytics and Web report design features at an affordable cost. Install and create meaningful outputs for managers in one day! Web page and portal integration, email, FTP are included.
    The $895* SDK includes a one user license, online training, user manuals, one year of software maintenance; toll-free support and online incident reporting.
    - Want to modernize beyond Query/400 and PC files transfers?
    - Need a Web reporting solution without the learning curve and overhead of DB2 Web Query?
    - Have many reporting needs, but a tight budget and small staff?
    View the demo and request a FREE TRIAL of the SDK.
    * Limited time offer.

  • Your introduction to RCAC and Authority Collection

    SB PowerTech WC Generic

    IBM has provided us with two powerful and very exciting security enhancements in the last two versions of IBM i.

    Scott Forstie of IBM joins Carol Woodbury to demonstrate and describe the V7R2 feature called Row and Column Access Control (RCAC), which extends how you define which users have access to specific rows in a database file. RCAC also provides a way to mask data for all or selected users.

    The recently released V7R3 adds Authority Collection. Authority Collection provides organizations and vendors with the ability to know exactly what authority is required to perform a task, eliminating the guesswork. Gone is the need to set *PUBLIC authority on database files to *ALL or to automatically grant service accounts *ALLOBJ special authority just because you’re unsure of what authority is required.

    Watch Scott and Carol as they discuss these and other new security features delivered in V7R2 and V7R3.

  • ​Getting Started with IBM i Security: Event Auditing

    SB PowerTech WC Generic

    Learn why event auditing is necessary and how to configure it
    Experts’ fears surrounding the risks associated with poor configuration were recently confirmed by the 2016 State of IBM i Security Study. Published annually, the results reveal most Power Systems lack adequate security controls and auditing measures.
    In this fast-paced webinar series, leading experts Robin Tatam and Carol Woodbury share insight into critical areas of IBM i security.
    This second session of the series introduces event auditing, with Robin Tatam covering the basics and more:
    - Why auditing is necessary
    - Determine if IBM i auditing is currently active
    - How to configure auditing with one simple command
    - What audit events are recorded (and which are missed!)
    - How high availability (HA) applications often make critical events disappear
    - Event reporting and real-time alerting

  • Getting Started with IBM i Security: Securing PC Access

    SB PowerTech WC Generic

    Protect your system from unauthorized network access through readily available PC tools

    Experts’ fears surrounding the risks associated with poor configuration were recently confirmed by the 2016 State of IBM i Security Study. Published annually, the results reveal most Power Systems lack adequate security controls and auditing measures.

    In this fast-paced webinar series, leading experts Robin Tatam and Carol Woodbury share insight into critical areas of IBM i security.

    This on-demand webinar will show you how well-known services like FTP and ODBC enable users to access sensitive data without oversight or restrictions. Robin Tatam will also explain what exit programs are and how you can use them to protect your organization.

  • No Time for IBM I Security? No Problem

    SB PowerTech WC Generic

    “Security” is definitely on your IT staff’s to-do list, but how often does this item get checked off?

    IT doesn’t have enough time for security—the 2016 IBM i Security Study proves it. The trouble is that data security isn’t a set-and-forget project. Data security on your IBM i requires on-going attention and expertise.

    In this on-demand webinar, you’ll learn how to save time and work more effectively. We’re cutting to the core of IBM i security by outlining the simple strategy developed by our experts.

    You’ll see a straightforward approach to understanding and addressing risk to your IBM i data. We’ll also show you how our world-class security services help people protect business-critical data when they don’t have the time, resources, or knowledge to tackle IBM i security on their own.

  • Getting Started with IBM i Security: System Values

    SB PowerTech WC Generic

    Set the tone for data protection with security-relevant system values

    Experts’ fears surrounding the risks associated with poor configuration were recently confirmed by the 2016 State of IBM i Security Study. Published annually, the results reveal most Power Systems lack adequate security controls and auditing measures.

    In this fast-paced webinar series, leading experts Robin Tatam and Carol Woodbury share insight into critical areas of IBM i security.

    The series opens with an introduction to security-relevant system values.

    System values are one of the fundamental elements of IBM i security. The security system values enable you to “set the tone” of security on your IBM i, enforce password composition rules, and enable auditing. Watch this on-demand webinar to see Carol Woodbury describe these system values and provide guidance on their best practice settings.

  • Getting Started with IBM i Security: Integrated File System (IFS)

    SB PowerTech WC Generic

    The IFS is one of the most commonly overlooked aspects of IBM i security
    Experts’ fears surrounding the risks associated with poor configuration were recently confirmed by the 2016 State of IBM i Security Study. Published annually, the results reveal most Power Systems lack adequate security controls and auditing measures.
    In this fast-paced webinar series, leading experts Robin Tatam and Carol Woodbury share insight into critical areas of IBM i security.
    This recorded session has Robin Tatam introducing IFS security:
    - Defining IFS
    - How the IFS is configured
    - Common IFS security mistakes
    - What a virus can do to IBM i through the IFS
    - Tracking user activity

  • ​7 Habits of Highly Secure Organizations

    SB PowerTech WC Generic

    Everyone knows that cyber security is important, but getting started on the road to data protection and compliance can be confusing and intimidating. Understanding common vulnerabilities helps you focus your attention and resources on the areas that need the most help.
    We all want “best-practice” security, but what are top organizations doing to achieve and maintain it?
    Watch this webinar to learn the details about how to develop the seven habits that are part of daily life for secure organizations. You’ll learn how to:
    - Break the Ostrich Syndrome
    - Develop a Security Policy
    - Assess Current Standing
    - Perform Security Event Logging and Review
    - Use “Best of Breed” Technologies
    - Monitor for Ongoing Compliance
    - Plan for the Future
    This on-demand webinar examines what each of these habits means to IBM i, and helps you make sure that you don’t become the next security statistic.

  • An Introduction to PCI Compliance on IBM Power Systems

    SB PowerTech WC Generic

    "From the world's largest corporations to small Internet stores, compliance with the PCI Data Security Standard (PCI DSS) is vital for all merchants who accept credit cards, online or offline, because nothing is more important than keeping your customer’s payment card data secure.” — PCI Security Standards Council
    Complying with the PCI standard is a normal part of doing business in today’s credit-centric world. But, PCI applies to multiple platforms.
    The challenge becomes how to map the general PCI requirements to a specific platform, such as IBM i. And, more importantly, how can you maintain—and prove—compliance?
    Watch this webinar to understand:
    - How PCI requirements relate to IBM i systems
    - IBM i-specific barriers to compliance
    - How PowerTech security solutions help you fulfill PCI requirements, meet compliance guidelines, and satisfy auditors
    You’ll leave with the knowledge and confidence you need to evaluate PCI compliance requirements and prepare your IBM i system for today’s regulatory challenges.

  • Implementing Multiple Layers of Defense

    SB PowerTech WC Generic

    Your IBM i holds a massive amount of data. In most organizations, that data constitutes a mission-critical and high-value asset.

    How do you adequately protect the data residing on your IBM i, given its value to your organization? IBM has provided us with many options for protecting our data, but it’s now always clear how to select and implement the best options for your circumstances.

    This recorded webinar describes IBM i’s different data security options, along with implementation recommendations and tips for getting started. Carol Woodbury, one of the world’s top IBM i security experts, also provides considerations to help you determine how many layers of security are right for your organization.

  • Data Breaches: Is IBM i Really at Risk?

    SB PowerTech WC GenericIBM i is known for its security, but this OS could be more vulnerable than you think.
    Although Power Servers often live inside the safety of the perimeter firewall, the risk of suffering a data leak or data corruption remains high.
    Watch noted IBM i security expert Robin Tatam as he discusses common ways that this supposedly “secure” operating system may actually be vulnerable and who the culprits might be.

    Watch the webinar today!

     

  • Easy Mobile Development

    SB Profound WC Generic

    Watch this on-demand webinar and learn how to rapidly and easily deploy mobile apps to your organization – even when working with legacy RPG code! IBM Champion Scott Klement will demonstrate how to:
    - Develop RPG applications without mobile development experience
    - Deploy secure applications for any mobile device
    - Build one application for all platforms, including Apple and Android
    - Extend the life and reach of your IBM i (aka iSeries, AS400) platform
    You’ll see examples from customers who have used our products and services to deliver the mobile applications of their dreams, faster and easier than they ever thought possible!
    Watch this Webinar Now!

  • Profound UI: Unlock True Modernization from your IBM i Enterprise

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    Modern, web-based applications can make your Enterprise more efficient, connected and engaged. This session will demonstrate how the Profound UI framework is the best and most native way to convert your existing RPG applications and develop new modern applications for your business. Additionally, you will learn how you can address modernization across your Enterprise, including databases and legacy source code, with Profound Logic.
    We will demonstrate how Profound UI:
    - Goes beyond simple screen-scraping to truly modernize your RPG applications
    - Uses RPG Open Access and your own RPG code and development talent to modernize
    - Supports rapid development with an easy-to-use, drag-and-drop Designer
    - Integrates with our on-the-fly modernization, mobile development, and Enterprise Modernization solutions

  • 5 New and Unique Ways to Use the IBM i Audit Journal

    SB HelpSystems ROBOT GenericHigh availability for IBM i has been a hot topic in 2017, jumping 20% from our 2016 survey to take the #2 seat on IT priority lists just behind cybersecurity. And no surprise with these two topics so closely tied to your most valuable asset: your irreplaceable business data.
    With major airline outages last year and the recent ransomware attacks, you must be asking yourself: am I doing everything I can to protect my organization’s data?
    Tune in as our panel of IBM i high availability experts—Tom Huntington, Matt Staddler, and Cole Ragland—deliver lively discussion around the top high availability issues of today, including:

    • Why companies don’t test role swaps when they know they should
    • Whether high availability in the cloud makes sense for IBM i users
    • Why some organizations don’t have high availability yet
    • How to get high availability up and running at your organization
    • High availability considerations for today’s security concerns

    There are no do-overs when it comes to your data. Once it’s gone, it’s gone...unless you have a data replication layer in place to protect it. Learn the value of these strategic solutions and how you can implement them in a hurry—watch now!

     

  • Profound.js 2.0: Extend the Power of Node to your IBM i Applications

    SB Profound WC 5541In this Webinar, we'll demonstrate how Profound.js 2.0 enables you to easily adopt Node.js in your business, and to take advantage of the many benefits of Node, including access to a much larger pool of developers for IBM i and access to countless reusable open source code packages on npm (Node Package Manager).
    You will see how Profound.js 2.0 allows you to:

    • Provide RPG-like capabilities for server-side JavaScript.
    • Easily create web and mobile application interfaces for Node on IBM i.
    • Let existing RPG programs call Node.js modules directly, and vice versa.
    • Automatically generate code for Node.js.
    • Automatically converts existing RPGLE code into clean, simplified Node.js code.

    Download and watch today!

     

  • Make Modern Apps You'll Love with Profound UI & Profound.js

    SB Profound WC 5541Roses are red, your UIs are green...It's time to make your apps proud to be seen!
    Whether you have green screens or a drab GUI, your outdated apps can benefit from modern source code, modern GUIs, and modern tools.
    Profound Logic's Alex Roytman and Liam Allan are here to show you how Free-format RPG and Node.js make it possible to deliver applications your whole business will love.
    In this webinar, you'll learn how you can use both Profound UI and Profound.js to:

    • Transform legacy RPG code to modern free-format RPG and Node.js
    • Deliver truly modern application interfaces with Profound UI
    • Extend your RPG applications to include Web Services and NPM packages with Node.js

    This webinar will include a live product demonstration and Q&A with the presenters.

    Download and watch today!

  • 2017 IBM i Marketplace Revealed

    SB_HelpSystems_WC_Generic

    IBM i is one of technology’s best-kept secrets, with little information available about what IBM i users are doing on this server. Even companies that use this technology struggle to explain to their own teams what IBM i stands for and who else is using it.
    The IBM i Marketplace Survey—now in its 3rd year—was designed to solve this problem. Watch this on-demand webinar for the exclusive results of the 2017 survey. IBM i Champion Tom Huntington is joined by a panel of technology experts to discuss year-over-year trends and new insights. The panel will discuss:

    • What other platforms do you run alongside IBM i?
    • What programming and Open Source languages are you using?
    • What are your top IT issues?
    • What version of POWER and what OS level is most prevalent?
    • Are you expanding your usage of IBM i?
    • Is IBM i a good ROI?

    The expert panel will provide industry insight and comments about the results. When the webinar concludes, you’ll get access to the full results.

  • Accelerating Programmer Productivity with Sequel

    SB_HelpSystems_WC_Generic

    Most business intelligence tools are just that: tools, a means to an end but not an accelerator. Yours could even be slowing you down. But what if your BI tool didn't just give you a platform for query-writing but also improved programmer productivity?
    Watch the recorded webinar to see how Sequel:

    • Makes creating complex results simple
    • Eliminates barriers to data sources
    • Increases flexibility with data usage and distribution

    Accelerated productivity makes everyone happy, from programmer to business user.

  • Business Intelligence is Changing: Make Your Game Plan

    SB_HelpSystems_WC_Generic

    Everyone wants a piece of your business data. But keeping up with data access requests in the era of constantly growing data is a challenge. As a result, your IT department can be overwhelmed, inundated, and constantly needing to play catch-up.
    It’s time to develop a strategy that will help you meet your informational challenges head-on. Watch the webinar to learn how to set your IT department up for business intelligence success in 2018.
    You’ll learn how the right data access tool will help you:

    • Access IBM i data faster
    • Deliver useful information to executives and business users
    • Empower users with secure data access

    Ready to make your game plan and finally keep up with your data access requests?

  • Controlling Insider Threats on IBM i

    SB_HelpSystems_WC_Generic

    Let’s face facts: servers don’t hack other servers. Despite the avalanche of regulations, news headlines remain chock full of stories about data breaches, all initiated by insiders or intruders masquerading as insiders.
    User profiles are often duplicated or restored and are rarely reviewed for the appropriateness of their current configuration. This increases the risk of the profile being able to access data without the intended authority or having privileges that should be reserved for administrators.
    Watch noted security expert Robin Tatam as he discusses a new approach for onboarding new users on IBM i and best-practices techniques for managing and monitoring activities after they sign on.

  • Don't Just Settle for Query/400...

    SB_HelpSystems_WC_Generic

    There’s a better way to run your queries. With an advanced query tool like Sequel Data Access, you can deliver the IBM i data your organization needs quickly and efficiently—without the hang-ups.
    In this session, we’ll address common frustrations with Query/400, discuss major data access and distribution trends, and help you understand what to look for in a more advanced query tool.
    Plus, you’ll learn how a tool like Sequel lightens IT’s load by:

    • Accessing real-time data, so you can make real-time decisions
    • Providing run-time prompts, so users can help themselves
    • Delivering instant results in Microsoft Excel and PDF, without the wait
    • Automating the query process with on-demand data, dashboards, and scheduled jobs
    • Watch the webinar and learn why you shouldn’t just settle for Query/400.

     

  • How to Manage Documents the Easy Way

    SB_HelpSystems_WC_Generic

    What happens when your company depends on an outdated document management strategy?
    Everything is harder.
    Capturing documents means scanning and filing—which takes you away from tasks that actually matter to the business. Managing documents means sorting through an endless sea of shared folders or filing cabinets—and sometimes documents can’t be found. Distributing documents means following a frustrating, manual process for routing documents internally and sending them to vendors and customers.
    You don’t need to stick with status quo anymore.
    Watch the webinar to learn how to put effective document management into practice and:

    • Capture documents faster, instead of wasting everyone’s time
    • Manage documents easily, so you can always find them
    • Distribute documents automatically, and move on to the next task

     

  • Lessons Learned from the AS/400 Breach

    SB_PowerTech_WC_Generic

    Get actionable info to avoid becoming the next cyberattack victim.
    In “Data breach digest—Scenarios from the field,” Verizon documented an AS/400 security breach. Whether you call it AS/400, iSeries, or IBM i, you now have proof that the system has been breached.
    Watch IBM i security expert Robin Tatam give an insightful discussion of the issues surrounding this specific scenario.
    Robin will also draw on his extensive cybersecurity experience to discuss policies, processes, and configuration details that you can implement to help reduce the risk of your system being the next victim of an attack.

  • Monitor VIOS (and AIX) from Your IBM i

    SB_HelpSystems_WC_Generic

    Virtual I/O Server (VIOS) runs on AIX and allows you to share input/output resources across logical partitions. The health of your VIOS server is critical to the performance of all your Power server partitions, so monitoring it is a must.
    Our 2017 IBM i Marketplace Survey Results uncovered a cool trend: an increasing number of IBM i shops are running AIX instances alongside IBM i on Power Systems servers. We like to see these systems playing nicely together on the same server, though it does shine a spotlight on shared resources.
    During this 30-minute recording, our experts demonstrate the new VIOS and AIX monitoring capabilities in Robot Monitor. You’ll learn about:

    • The top AIX metrics that impact VIOS
    • Real-time monitoring with dashboard displays
    • Threshold and notification options
    • Identifying trends to better allocate resources

    With VIOS/AIX running alongside IBM i, you need visibility into your entire Power environment.
    Watch now to see how Robot Monitor can get you there!

     

     

  • Overwhelmed by Operating Systems?

    SB_HelpSystems_WC_Generic

    You’re responsible for looking after Windows, Linux, AIX, and VIOS, but you worry that you don’t understand their complexities well enough to make your job effective—or easy.
    No problem! Simplify the management of multiple operating systems and applications without becoming experts in each area.
    In this 30-minute recorded webinar, our experts demonstrate how you can:

    • Manage multiple platforms from a central location
    • View monitoring results in a single pane of glass on your desktop or mobile device
    • Take advantage of best practice, plug-and-play monitoring templates
    • Create rules to automate daily checks across your entire infrastructure
    • Receive notification if something is wrong or about to go wrong

    This presentation includes a live demo of Network Server Suite and shows how easy monitoring multiple operating systems and applications can be using point-and-click technology.

     

  • Real-Time Disk Monitoring with Robot Monitor

    SB_HelpSystems_WC_Generic

    When IBM i disk space pulls its notorious disappearing act, you don’t have time to waste figuring out how the trick is done. You need to know when disk space starts to disappear and where it has gone before system performance and productivity start to suffer.
    Looking behind the curtain to keep a close eye on disk space—especially in a multi-partition environment—can have its challenges, but every good admin can have an ace up their sleeve. Our experts will show you how Robot Monitor can help you pinpoint exactly when your auxiliary storage starts to disappear and why, so you can start taking a proactive approach to disk monitoring and analysis. You’ll also get insight into:

    • The main sources of disk consumption
    • How to monitor temporary storage and QTEMP objects in real time
    • How to monitor objects and libraries in real time and near-real time
    • How to track long-term disk trends

    Start seeing through the sleight of hand and get instant visibility into disk usage. Add advance warning of potential threats and—abracadabra!—you’ll reduce the risk of disk space depletion and curb the sudden flurry of activity to clean things up.

     

  • Stop Re-keying Data Between IBM I and Other Applications

    SB_HelpSystems_WC_Generic

    Still following manual processes for extracting and transferring data across platforms? You’re not alone. Many business still depend on RPG for their daily business processes and report generation. And that leads to a lot of manual effort.
    Wouldn’t it be nice if you could stop re-keying data between IBM i and other applications? Or if you could stop replicating data and start processing orders faster? Or what if you could automatically extract data from existing reports instead of re-keying?
    It’s all possible. Watch this webinar to learn about:

    • The data dilemma
    • 3 ways to stop re-keying data
    • Data automation in practice

    Plus, you’ll see a demonstration of how data automation software from HelpSystems will help you finally stop re-keying data.

     

  • Survey Results: 2018 Top Cybersecurity Risks and Mitigation Strategies

    SB_HelpSystems_WC_Generic

    Protecting your organization from cyberthreats has never been more important—or more difficult.
    IT pros have many tactics to choose from, but time (and budgets!) are not unlimited. The key is prioritizing risks and identifying the most effective ways to mitigate the danger.
    In 2018, HelpSystems surveyed more than 600 IT and cybersecurity professionals to find out what security exploits loom largest and what strategies they’re turning to for protection.
    In this on-demand webinar, our team of cybersecurity security experts analyzes results. You’ll learn about:

    • Security strategies your peers are most interested in implementing
    • How managers and executives prioritize security
    • Who is responsible for cybersecurity at organizations around the world
    • Where IT pros turn for assistance with security

    You'll also get practical tips for using this data to drive cybersecurity conversations at your organization.

     

  • The Top Five RPG Open Access Myths....BUSTED!

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    When it comes to IBM® Rational® Open Access: RPG Edition (also known as RPG Open Access), there are still many misconceptions - especially where application modernization is concerned!

    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"

    This Webinar features IBM i expert Alison Butterill, and Profound Logic’s Brian May and Alex Roytman.

     

    Watch the On-demand Webinar Now!

  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_Generic

    Do your users keep paperwork on their desk until it's processed?
    Are people constantly removing documents from filing cabinets?
    What happens when your company depends on an outdated document management strategy?
    Too much paper is wasted—approximately 1,000 pages per month per worker.
    Attempts to locate documents in endless filing cabinets drive your employees crazy.
    And distributing documents to customers, vendors, and business partners is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally

    Plus, our experts will provide a live demonstration of how implementing a document management solution will quickly solve your paper-based problems, so you can be more

  • IBM i: It’s Not Just AS/400

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    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days

     

  • TRY the One Package That Solves All Your Document Design and Printing Challenges

    SB CYBRA PPL 5382

    Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Why support 5 different products, when you can do it all with MarkMagic?

    - Drive over 450 different printer types.
    - Create invoices, statements, checks.
    - Set dynamic rules that transform output on the fly.
    - Conditionally distribute via Email, fax, or PDF.
    - Integrate with your current applications in minutes.
    - Preview printing on screen.
    - Native System i, Windows, AIX, Linux.

    Try MarkMagic today for free

  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413

    Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable.
    Automate your backups with the Robot Backup and Recovery Solution.
    Key features include:
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    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits.
    Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413

    Managing messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution.
    Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Keep your critical applications and data available. Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413

    The thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution.
    Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413

    For over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks.
    Manage your job schedule with the Robot Job Scheduling Solution. brKey features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • MS Office Connector for Query/400...FREE Trial!

    SB NGS PPL 5130

    NGS' Qport Office enables Windows users to run IBM Query/400 queries to:
    - Create and update Excel spreadsheets and Access databases
    - Create Word documents
    - Send to Windows screen and PC printers
    No query conversion is required. Works with i5/OS V5R1 & above. Installs in minutes!
    If you don’t have a budget to replace IBM Query/400, but want your users to have one click enhanced output of their queries.... Request the online license agreement and product download instructions today!
    Offer good through December 31, 2016.

  • Control and Monitor User Access from Desktop PCs (ODBC, FTP)

    SB PowerTech 5422

    Protect your company by monitoring network traffic to your IBM i servers with the industry-leading exit program, PowerTech Network Security.
    Without visibility into IBM i's exit points, your users could be viewing, changing, or even deleting sensitive data—and you wouldn’t know!
    Network Security lets you monitor and control access to over 30 exit points, including:

    - ODBC
    - FTP
    - DDM
    - Remote command
    - Fileserve (mapped drives to IFS)
    It’s easy to set up custom access rules and get notified in real-time when security events occur.
    Stop “back door” access today. Try Network Security free for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429

    More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. Managing the complexities of today's operating systems, business applications, and networks challenges even the most knowledgeable IT professionals. The cost to an enterprise of unplanned downtime, loss of human expertise during sick leave or vacation, and system/application or environmental failure can be devastating. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center (and staff) efficiency.