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Technology Focus: 100 Social Media Monitoring Tools, Part II

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Social media can be a business tool. With a plethora of monitoring products available, both in licensable software and freeware, finding a product to help explore this technological marketing niche could be a few clicks away.

 

It's long been recognized by marketers that "word of mouth" is one of the most reliable forms of advertising. People trust what their friends tell them more than they trust advertising. With social media in such widespread use today, that "word" has expanded from in-person and telephone chats to tweets, Facebook postings, blogs, and other electronic communications. While it was never possible (or polite) to eavesdrop on face-to-face discussions and phone calls among an enterprise's customers, the Internet has blessed (or cursed) all of us with the phenomenon of these casual conversations being permanently recorded for anyone curious enough to find and read them.

It's only logical that people will discuss with their friends and other followers, among other topics, those products and companies that have either impressively exceeded their needs or ticked them off enough to publish complaints. Social media monitoring tools let enterprises tap into those conversations, call attention to the compliments, refute bad raps, mollify those who are discontent with a product or service, and present a more personalized enterprise face to the world.

Last month's installment of this two-part article covered 51 of the licensable software products, all accessible by browser, and offered some tips for getting started in the world of social media for business. Part II covers the remaining 18 licensable products and 31 freeware products, as well as providing some insights into what the future may hold for social media monitoring products and enterprises using them.

Connecting with Brand Boosters

One of the more positive aspects of monitoring social media for mentions of a brand or company is that it can help an enterprise connect with some of its biggest fans. Called influencers, these boosters of brands and companies represent a marketing asset that was inaccessible just a few short years ago. Particularly in the case of blogs, these influencers may have hundreds, or even thousands, of followers. Connecting with and encouraging them can have incalculable value to a brand or company. But what do you do to curry even more favor with influencers once you've found them? We put that question to several vendors active in the social media monitoring tool market.

"The holy grail of social media is word-of-mouth marketing. If your content isn't shared socially, it's just long-format advertising, so finding influencers with large, relevant networks that are likely to share is crucial to any community management initiative," reveals Leslie Nuccio, content marketing strategist, social media, for Meltwater. "In order to introduce yourself to them in a meaningful, productive way, just remember to be human. People like other people who are helpful, entertaining, or otherwise useful. Figure out how your product might help your influencers to further their own goals, and they'll become great allies. An example might be free product for bloggers to give away as a contest on their own blog, which excites their community and acts as product placement for you."

"Be present and responsive. If you're not actively listening and present in the conversations and content being shared around your brand, your industry, or any other topic that matters to your business, you'll miss big opportunities to understand your audience," recommends Eve Sangenito, vice-president of marketing for Brandwatch.

"Be relevant," she continues. "The social Web is overflowing with content. To stand out, and more importantly to be credible, make sure the content you're sharing is interesting, relevant to your audience, and adds tangible value."

"Be authentic," she concludes. "The dynamics of social media have changed what consumers and people in general expect of brands. They want real answers, real information, and authentic, human interaction. Exemplify your brand voice in how you interact online the same way you would if you were speaking in person to a customer, prospect, subject matter expert, or otherwise."

"Maintain the conversation and continue engagement with influencers by referencing any past interactions, replying to their tweets or posts, and retweeting any interesting or relevant information they share," suggests Andrew Caravella, vice-president of marketing at Sprout Social. "Additionally, foster your relationship by socially sharing pertinent info from both your brand [and] the industry as a whole."

"There's no magic there. It's just about people," maintains Ricky Yean, CEO of Crowdbooster. "I think being totally aware that these influencers are also real people [is key]. Many have a real-life interest or hobby that they really care about in addition to whatever area it is they are influential in. You can find out a lot about these influencers as individuals and you can build a real relationship with them using the information you find as starting points."

On the Horizon for Social Media Monitoring Tools

Reading through the brief descriptions of the products provided in this article series, it should be obvious that while certain basic functions are common, there are many products that offer added features. But in a market segment as young as social media monitoring tools, product upgrades can be expected, to say the least. We asked the vendors what those might be for their own products.

"Our users are interested in getting more data about what works and doesn't work on social media, without losing the ease and usability of our platform," comments Crowdbooster's Yean. "They are also interested in having us take the same approach we've been taking in terms of making analytics streamlined and intuitive and applying them to content publishing."

"We always listen to our customer feedback and try to enhance the product accordingly. We plan on launching a host of improved workflow and collaboration tools in the coming months," Sprout Social's Caravella offers.

"From a market perspective in general, users want it to be as easy as possible to access and share relevant data and insights that cut out irrelevant noise. So ease of use and accesswithout sacrificing depth of detail and powerful analysis that they can further drill into as neededis always important," Sangenito responds. "As the market and as brands continue to mature in their application of social media to business, more simplified ways to integrate social, unstructured data into mainstream business operations and in tandem with other business data is also key. That way they can have a comprehensive complete view of various aspects of their business (reputation, customer satisfaction, sales opportunities, etc.) without having all of those data types siloed to only particular individuals or teams within an organization."

Social Media Monitoring Tools: The Products, Part II

Some term definitions may help you make better sense of some of the product descriptions. Checkin is a Facebook term that refers to a single visit to an account location. Followers are people who pay attention to social-media posts of particular writers who are active in the social-media sphere. A pin is a virtual bookmark made by a social-media writer to alert their followers to a link or other online reference the writer thinks will be of interest. Psychographics is the study of the varying motivational factors that lead people of differing mindsets to take similar actions (e.g., buying a product). Sentiment refers to whether or not the majority of comments made on social media about your company or brand could be judged as positive or negative. Volume is the sheer number of times (also called buzz) your brand or company is referred to on social media in a given time period. Workflow refers to tools in software that facilitate sharing of information, particularly the passing along of information to different people in a particular order.

Descriptions accompanying the product links below simply summarize a few important features of each product. Be sure to use the links to explore vendor Web sites for more complete product information.

Social Media Monitoring Tools for Business

Source Metrics

Source Metrics

Source Metrics is a social-media marketing and analytics platform for e-commerce, in-store conversations, and lead generation. It integrates with major e-commerce apps (including WebSphere), provides tracking statistics on customers generated via social media, and automates campaigns across multiple social networks.

Sysomos

Heartbeat

Heartbeat monitors social media conversations, tracks metrics such as frequency of mention, and presents the resulting statistics in dashboard formats. It also tracks geography and demographics of postings, helps users manage and moderate Facebook pages, links Twitter accounts to Facebook fan pages, and automatically filters out spam.

Synthesio

Monitoring Dashboard

Synthesio's Monitoring Dashboard gathers data from worldwide social media sources in multiple national languages and then filters, translates, and summarizes it to help enterprises determine brand awareness and opinions.

SynthesioRank

SynthesioRank is an algorithm that ranks the influence of various originators of social media content. It identifies influencers mentioning particular brands on Web site, user, and individual-mention levels, including top influential consumers on Facebook, Twitter, and other networks. It samples, filters, and prioritizes brand mentions to provide industry-specific influence scores.

Unity Engagement Platform

The Unity Engagement Platform helps enterprise users manage their consumer relationships on social media via a single console. Features include team collaboration, performance indicators, and customizable data routing.

Topsy Labs

Topsy

Topsy scans social networks and blog sites for product or brand mentions. It displays results instantly, helps users identify key brand influencers, provides alerts for negative tweets, and offers customized reports.

Trackur

Trackur

Trackur watches blogs, news sources, Facebook, Google+, and other networks for posts about a brand or company. It helps companies manage their online reputations, measures and gauges online communities, and monitors online conversations about brands.

Trendiction

Talkwalker

Talkwalker is a social-media monitoring product that tracks product and company mentions, offers quick setup via a graphical UI, and provides an analysis and reporting tool.

TweetBeep

TweetBeep Premium

TweetBeep Premium is a pay-to-play version of the freeware product that offers up to 200 alerts, a 15-minute alert option for findings, and filters out advertisements.

TweetReach

Tweetreach Pro

Tweetreach Pro analyzes individual or enterprise impact on the Twitter network. The product helps users gauge content performance, contributor engagement, and generate activity reports.

Twitalyzer

Twitalyzer

Twitalyzer is a suite of analytics tools for Twitter. It collects more than 50 metrics from tweets, provides a view of any Twitter user's social network behavior, helps pinpoint influencers and quantifies their impact, and presents findings in dashboard-style reports.

Twitter Counter

Twitter Counter Premium/Pro

Twitter Counter Premium, Pro, and Pro Branded are fee-based, augmented versions of Twitter Counter freeware. Paid version features include historical data, hourly updates of findings, the ability to export statistics to MS Excel, PDF reports, and enhanced customizations for reports.

uberMetrics Technologies

UMT Delta

UMT Delta is an automated media-monitoring app that analyzes the effects of opinion leaders, influencers, external communications, arising issues on posts, and campaigns. It also helps users manage brand and company reputation and generates numerous reports.

uberVU

uberVU

UberVU observes brand or company mentions on all major social networks, provides a dashboard-style interface for viewing information and responding on the networks, offers numerous widgets, and generates charts and reports.

ViralHeat

ViralHeat

ViralHeat monitors social conversations across the Web for keywords, identifies online advocates, analyzes social-media data, manages multiple accounts on multiple networks, automates publishing and scheduling of social-media content, and provides reports on activity. It includes APIs for integrating with existing apps.

Visible Technologies

Visible Intelligence

Visible Intelligence lets users monitor, analyze, and engage in social-media conversations from a single interface. The product also offers sentiment analysis, alerts, topic discovery, and an API for interfacing to in-house applications.

V-IQ

V-IQ is a social-network performance-rating dashboard that can also combine information from customer relationship management apps, traditional media, Web analytics, and other performance data to provide an updatable snapshot view of an enterprise's social-media profile.

Vocus

Vocus Marketing Cloud

Vocus Marketing Cloud integrates search, social, email, and public-relations functions into an app with a single interface. It scans millions of conversations looking for sales opportunities, filters and suggests content that can lead to sales, and mediates Facebook services and apps to create content without programmer help.

Vocus PR Suite

The Vocus PR Suite offers apps that help enterprises connect with journalists and bloggers, send press releases, monitor news sources, reach influences, and measure and share results.

Social Media Monitoring Freeware Products

Buffer

Buffer

Buffer manages multiple accounts across major social media networks, offers free analytics on user posts to any network, and provides account access to multiple members of a designated team. For a fee, the company offers nearly 50 additional applications to augment a user's basic account.

BuzzEquity

BuzzEquity Social Search

BuzzEquity Social Search provides on-demand social snapshot monitoring of comments on a limited number of social networks and sends the results via dashboards, RSS feed, or email alerts.

Constant Contact

NutshellMail

NutshellMail tracks brand activity and mentions on Facebook and Twitter and delivers summary reports via email.

Cyfe

Cyfe

Cyfe presents users with a unified dashboard that lets them follow their enterprise's activities in marketing, social media, sales, customer support, infrastructure, and more. It includes pre-built widgets for information extraction, can draw data from in-house databases, monitors multiple departments and Web sites, can export results to spreadsheets or big-screen TV monitors, allows data sharing in real-time, and supports numerous customizations.

Edgerankchecker

EdgeRank Checker

EdgeRank Checker scans Facebook and scores a company or brand's likelihood of showing up in the Facebook News Feed.

Facebook

Facebook Insights

Facebook Insights is an API that helps Facebook page owners measure their page's performance, access anonymous demographic data about their audience, and view metrics via a dashboard interface.

Followerwonk

Followerwonk

Followerwonk produces statistics for Twitter accounts, including numbers of followers, their locations, their bios, and who they follow. Users can contrast relationships with competitors and friends and match activities to maximize follower gains.

Google

Google Alerts

Google Alerts automatically scans the Web for query terms (such as a product or company name) and sends email alerts summarizing findings. It also includes some limited management tools.

Google Blogsearch

Google Blogsearch is a search engine that focuses exclusively on blog posts and displays results in a standard Google format.

Google Reader

Google Reader checks user-specified Web sites and blogs for new content and lets users share the findings with others.

Wildfire

Wildfire

Wildfire ranks activities of any enterprise and their major competitors on Facebook, Google+, and Twitter. It also sends alerts, ranks Twitter users by followers and numbers of tweets, and ranks Facebook users by likes and checkins.

HowSociable

HowSociable

HowSociable measures the magnitude of any brand within the 36 most popular media networks and selected Web sites (e.g., eBay), assigns a numeric value to that magnitude, and updates that rating on a weekly basis.

Klout

Klout

Klout analyzes Facebook and Twitter to determine and score top influencers for particular companies and brands.

Meltwater

Icerocket

Icerocket scans blogs, Facebook, and Twitter and delivers results on a single summary page similar to most search engines.

Nextdraft

Addictomatic

Addictomatic scans the Web for blogs, news, and videos pertaining to user search terms and reports back in a customizable dashboard.

Pinpuff

Pinpuff

Pinpuff calculates brand influence and popularity solely on the Pinterest network.

Pinterest

Pinterest Web Analytics

Pinterest Web Analytics shows how fans are reacting to user sites on the Pinterest network. Features include a how-to guide, analytics, and a widget builder.

Pluggio

Pluggio

Pluggio is a management tool for Facebook and Twitter accounts. It helps users manage and separate posts from multiple accounts, access favorite blogs and news sources, and develop a larger following.

quintly

quintly

Quintly scans Facebook, Twitter, and YouTube and compares a user's brand or company ratings against those of their competitors. Quintly evaluates more than 75 metrics and displays results in a dashboard interface.

ShoorK SAS

ShoorK

ShoorK optimizes enterprise Facebook communications. It includes statistical analysis, concurrent monitoring of enterprise and competition Facebook activity, community management tools, and engagement measurement. Fee-paid versions of each major capability are available, which add more features.

Social Searcher

Social Buzz

Social Buzz views the Facebook, Google+, and Twitter networks to provide real-time searches on one or more keywords, provides search-results analytics, and offers location filtering.

Social Mention

Social Mention

Social Mention is a search tool for blogs, forums, and wikis that lets users track posts about any keyword or brand.

SocialOomph

SocialOomph

SocialOomph manages enterprise access to the Twitterverse. Features include keyword tracking, tweet scheduling, extended Twitter profiles, account-management tools, and secure, no-password access to Twitter.

SocialPointer

SocialPointer

SocialPointer offers a social-media monitoring platform for marketing agencies and other users who want to track, monitor, and respond in real time to social mentions and user conversations.

TweetBeep

TweetBeep

TweetBeep patrols the Twitterverse for mentions of products, brands, companies, or other terms.

Twitter Counter

Twitter Counter

Twitter Counter is a freeware app that shows basic statistics for any Twitter account.

Twitter

backtweets

Backtweets is a Twitter service that lets users scan for brand names, company names, or other terms in the Twitterverse and gain basic information about those postings.

TweetDeck

Designed for power users, TweetDeck provides the scanning service of backtweets but adds abilities such as arranging feeds into customizable columns, filters, and scheduled tweets, as well as monitoring an unlimited number of Twitter accounts.

John Ghrist

John Ghrist has been a journalist, programmer, and systems manager in the computer industry since 1982. He has covered the market for IBM i servers and their predecessor platforms for more than a quarter century and has attended more than 25 COMMON conferences. A former editor-in-chief with Defense Computing and a senior editor with SystemiNEWS, John has written and edited hundreds of articles and blogs for more than a dozen print and electronic publications. He is currently CEO of John Ghrist Agency, a marketing communications firm for technology companies. You can reach him at [email protected].

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    Protecting your data from viruses or malicious code is not an unfamiliar concept, but understanding how these threats can affect your Power Systems server may not be as easy to grasp.
    There are many myths about viruses and IBM i—including the belief that the system is immune. Many Power Systems managers still don’t see viruses as a risk because they see them as a Windows threat. While this was once true, today’s connected environments operate under different rules.
    It’s time to take action and protect IBM i and the network that connects to it. This on-demand webinar will help you gain an understanding of the relationships between:

    - Viruses and the integrated file system (IFS)
    - Power Systems and Windows viruses
    - PC-based anti-virus scanning vs native IBM i scanning
    There are a number of ways you can minimize your exposure to viruses. Learn the facts to ensure you're fully-protected.

  • Business Process Automation with Robot

    SB HelpSystems WC Generic

    Automate Process Flow Through the Data Center
    Typical “computerized” business processes are a combination of multiple schedulers, operational scripts, CL programs, and manual file checking, all backed up with the trusty runbook.
    Is there a better way to manage business processes?
    It is a common misconception that a business process cannot be automated if it’s too complicated or requires that someone verify each step. We’re here to tell you there is a better way to manage your business—process automation is possible!
    Take 30 minutes to learn the options for automating your business process flow and how they fit into your data center processing, including cases of:
    - Complex or iterative schedules
    - Event-driven dependencies
    - Multi-platform dependencies
    - Dynamically calculated parameters
    - Exception notification
    - SAP and Oracle JD Edwards EnterpriseOne integration
    How do I know business process automation is effective?
    If you have any doubts that automating complex business processes will improve your level of service, you’ll also hear a success story from the senior systems administrator at Trident Seafoods who embraced automation using the Robot solution and is reeling in the benefits!

  • Find Out Why You Should Keep Data on IBM i

    SB HelpSystems WC Generic

    It’s simple. IBM i is the most reliable, securable, and powerful platform to house your critical business data.
    IBM i was built for business and has added features and functionality over the years to keep up with modern business needs. You can trust it to run your business, access your data in real-time, and keep your data secure. Plus, IBM i can scale to your business and handle all of your critical data.
    Can your other platforms do that?
    We didn’t think so.
    Watch this 30-minute webinar to learn why you should keep your data on IBM i, including:
    - IBM i is reliable
    - IBM i offers fast and secure real-time data access
    - IBM i helps your business prepare for tomorrow
    Plus, we demonstrate how Sequel Data Access helps you modernize IBM i data access and meet your business needs.

  • Mobile Apps for IBM i Monitoring

    SB Halcyon WC Generic

    Overnight and weekend support can be a minefield for operations teams tasked with attempting to maintain system availability, especially when they must rely on laptop-based VPN access—where a delayed response can prove costly.
    With over 2 billion smartphone users worldwide, it’s perfectly reasonable for you to use the BYOD movement to your advantage and start managing your IT infrastructure from the palm of your hand. Watch this on-demand webinar to learn how Halcyon has modernized this crucial layer of support by introducing mobile applications for IBM i monitoring.
    You’ll hear how one company has used the Enterprise Console mobile app to provide a valuable audit trail and speed up response time. You’ll also learn:
    - The benefits of mobile apps
    - How to respond to critical messages within seconds
    - How to get notifications your way on your device
    - How to set up escalation, ensuring alerts are always handled in a timely fashion
    If your team is responsible for managing IBM i applications and services after regular business hours, you won’t want to miss this one!

     

  • Speed Up Your Manufacturing and Distribution with Paperless Processes

    SB HelpSystems WC Generic

    Your ERP system —whether it’s JDE World, Enterprise One, Infor, Epicor, Microsoft Dynamics, VAI, or anything else—is essential to maintaining your company’s key business information and processes. But you’re constantly generating and receiving paper and electronic documents, too, and it’s hard to keep everything straight. So, you wind up chasing documents and data around—and keeping your customers and vendors waiting.
    It’s time to make life easier and make your customers happier. With an electronic document management system, you can integrate with your ERP to keep all of your key documents and data in one spot.
    And when all of your documents are stored digitally, you can speed up your processes and get key documents (like purchase orders and invoices) approved faster.
    Watch the webinar and learn how to:
    - Integrate a document management system with your ERP
    - Capture all of your key shop floor, order, and shipment documents in one central repository
    - Improve customer, vendor, and employee response times
    - Accomplish more work without adding additional staff
    It’s time to deliver your shipments faster and keep your customers happy by streamlining your paperwork processes.

  • Dock Door Signing Made Easy

    SB HelpSystems WC Generic

    How long does dock door signing take your organization? Too long if you’re still using manual processes and paper.
    From generating to collating to printing to routing to signing, manual processes and paper slow down your organization—and your delivery times. Electronic documents and digital signature capture can change all of that. And your organization will be able to create, route, approve (with digital signatures), and retrieve documents faster.
    Learn how digital signature capture helps you:
    - Eliminate steps in your approval processes
    - Improve auditability
    - Reduce customer service time to resolve questions
    Plus, we’ll demonstrate how digitizing signatures and documents will reduce your organization’s costs over the long haul.

  • 5 Reasons Developers Love Robot Schedule

    SB HelpSystems WC Generic

    Why AppDev Should Embrace Automation
    Your application development team is an expensive resource that works hard to improve business processes, yet more and more IBM i shops are putting AppDev in charge of managing day-to-day system operations.
    Instead of taking their attention away from the website, business analytics, mobile, security, SQL data access, and more, streamline operations with automation and build in notifications so your teams have visibility into processing when they need it, and can manage the rest by exception.
    In just 30 minutes, our experts will show how AppDev teams can take advantage of Robot automated operations on IBM i and beyond so they can:
    - Stop programming for multi-platform job and file event dependencies
    - Stop struggling with incorrect parameter values
    - Stop wondering where to fit a process into daily, weekly, or monthly cycles
    - Stop the on-call headaches, the firefighting, and the lack of progress cycle
    - Go ahead, give your AppDev team a productivity boost!

  • Affordable Query Tool for Software Developers

    SB NGS WC Generic

    NGS’ Software Developer Kit (SDK) gives IBM i developers comprehensive query, dynamic mobile reporting, analytics and Web report design features at an affordable cost. Install and create meaningful outputs for managers in one day! Web page and portal integration, email, FTP are included.
    The $895* SDK includes a one user license, online training, user manuals, one year of software maintenance; toll-free support and online incident reporting.
    - Want to modernize beyond Query/400 and PC files transfers?
    - Need a Web reporting solution without the learning curve and overhead of DB2 Web Query?
    - Have many reporting needs, but a tight budget and small staff?
    View the demo and request a FREE TRIAL of the SDK.
    * Limited time offer.

  • Your introduction to RCAC and Authority Collection

    SB PowerTech WC Generic

    IBM has provided us with two powerful and very exciting security enhancements in the last two versions of IBM i.

    Scott Forstie of IBM joins Carol Woodbury to demonstrate and describe the V7R2 feature called Row and Column Access Control (RCAC), which extends how you define which users have access to specific rows in a database file. RCAC also provides a way to mask data for all or selected users.

    The recently released V7R3 adds Authority Collection. Authority Collection provides organizations and vendors with the ability to know exactly what authority is required to perform a task, eliminating the guesswork. Gone is the need to set *PUBLIC authority on database files to *ALL or to automatically grant service accounts *ALLOBJ special authority just because you’re unsure of what authority is required.

    Watch Scott and Carol as they discuss these and other new security features delivered in V7R2 and V7R3.

  • ​Getting Started with IBM i Security: Event Auditing

    SB PowerTech WC Generic

    Learn why event auditing is necessary and how to configure it
    Experts’ fears surrounding the risks associated with poor configuration were recently confirmed by the 2016 State of IBM i Security Study. Published annually, the results reveal most Power Systems lack adequate security controls and auditing measures.
    In this fast-paced webinar series, leading experts Robin Tatam and Carol Woodbury share insight into critical areas of IBM i security.
    This second session of the series introduces event auditing, with Robin Tatam covering the basics and more:
    - Why auditing is necessary
    - Determine if IBM i auditing is currently active
    - How to configure auditing with one simple command
    - What audit events are recorded (and which are missed!)
    - How high availability (HA) applications often make critical events disappear
    - Event reporting and real-time alerting

  • Getting Started with IBM i Security: Securing PC Access

    SB PowerTech WC Generic

    Protect your system from unauthorized network access through readily available PC tools

    Experts’ fears surrounding the risks associated with poor configuration were recently confirmed by the 2016 State of IBM i Security Study. Published annually, the results reveal most Power Systems lack adequate security controls and auditing measures.

    In this fast-paced webinar series, leading experts Robin Tatam and Carol Woodbury share insight into critical areas of IBM i security.

    This on-demand webinar will show you how well-known services like FTP and ODBC enable users to access sensitive data without oversight or restrictions. Robin Tatam will also explain what exit programs are and how you can use them to protect your organization.

  • No Time for IBM I Security? No Problem

    SB PowerTech WC Generic

    “Security” is definitely on your IT staff’s to-do list, but how often does this item get checked off?

    IT doesn’t have enough time for security—the 2016 IBM i Security Study proves it. The trouble is that data security isn’t a set-and-forget project. Data security on your IBM i requires on-going attention and expertise.

    In this on-demand webinar, you’ll learn how to save time and work more effectively. We’re cutting to the core of IBM i security by outlining the simple strategy developed by our experts.

    You’ll see a straightforward approach to understanding and addressing risk to your IBM i data. We’ll also show you how our world-class security services help people protect business-critical data when they don’t have the time, resources, or knowledge to tackle IBM i security on their own.

  • Getting Started with IBM i Security: System Values

    SB PowerTech WC Generic

    Set the tone for data protection with security-relevant system values

    Experts’ fears surrounding the risks associated with poor configuration were recently confirmed by the 2016 State of IBM i Security Study. Published annually, the results reveal most Power Systems lack adequate security controls and auditing measures.

    In this fast-paced webinar series, leading experts Robin Tatam and Carol Woodbury share insight into critical areas of IBM i security.

    The series opens with an introduction to security-relevant system values.

    System values are one of the fundamental elements of IBM i security. The security system values enable you to “set the tone” of security on your IBM i, enforce password composition rules, and enable auditing. Watch this on-demand webinar to see Carol Woodbury describe these system values and provide guidance on their best practice settings.

  • Getting Started with IBM i Security: Integrated File System (IFS)

    SB PowerTech WC Generic

    The IFS is one of the most commonly overlooked aspects of IBM i security
    Experts’ fears surrounding the risks associated with poor configuration were recently confirmed by the 2016 State of IBM i Security Study. Published annually, the results reveal most Power Systems lack adequate security controls and auditing measures.
    In this fast-paced webinar series, leading experts Robin Tatam and Carol Woodbury share insight into critical areas of IBM i security.
    This recorded session has Robin Tatam introducing IFS security:
    - Defining IFS
    - How the IFS is configured
    - Common IFS security mistakes
    - What a virus can do to IBM i through the IFS
    - Tracking user activity

  • ​7 Habits of Highly Secure Organizations

    SB PowerTech WC Generic

    Everyone knows that cyber security is important, but getting started on the road to data protection and compliance can be confusing and intimidating. Understanding common vulnerabilities helps you focus your attention and resources on the areas that need the most help.
    We all want “best-practice” security, but what are top organizations doing to achieve and maintain it?
    Watch this webinar to learn the details about how to develop the seven habits that are part of daily life for secure organizations. You’ll learn how to:
    - Break the Ostrich Syndrome
    - Develop a Security Policy
    - Assess Current Standing
    - Perform Security Event Logging and Review
    - Use “Best of Breed” Technologies
    - Monitor for Ongoing Compliance
    - Plan for the Future
    This on-demand webinar examines what each of these habits means to IBM i, and helps you make sure that you don’t become the next security statistic.

  • An Introduction to PCI Compliance on IBM Power Systems

    SB PowerTech WC Generic

    "From the world's largest corporations to small Internet stores, compliance with the PCI Data Security Standard (PCI DSS) is vital for all merchants who accept credit cards, online or offline, because nothing is more important than keeping your customer’s payment card data secure.” — PCI Security Standards Council
    Complying with the PCI standard is a normal part of doing business in today’s credit-centric world. But, PCI applies to multiple platforms.
    The challenge becomes how to map the general PCI requirements to a specific platform, such as IBM i. And, more importantly, how can you maintain—and prove—compliance?
    Watch this webinar to understand:
    - How PCI requirements relate to IBM i systems
    - IBM i-specific barriers to compliance
    - How PowerTech security solutions help you fulfill PCI requirements, meet compliance guidelines, and satisfy auditors
    You’ll leave with the knowledge and confidence you need to evaluate PCI compliance requirements and prepare your IBM i system for today’s regulatory challenges.

  • Implementing Multiple Layers of Defense

    SB PowerTech WC Generic

    Your IBM i holds a massive amount of data. In most organizations, that data constitutes a mission-critical and high-value asset.

    How do you adequately protect the data residing on your IBM i, given its value to your organization? IBM has provided us with many options for protecting our data, but it’s now always clear how to select and implement the best options for your circumstances.

    This recorded webinar describes IBM i’s different data security options, along with implementation recommendations and tips for getting started. Carol Woodbury, one of the world’s top IBM i security experts, also provides considerations to help you determine how many layers of security are right for your organization.

  • Data Breaches: Is IBM i Really at Risk?

    SB PowerTech WC GenericIBM i is known for its security, but this OS could be more vulnerable than you think.
    Although Power Servers often live inside the safety of the perimeter firewall, the risk of suffering a data leak or data corruption remains high.
    Watch noted IBM i security expert Robin Tatam as he discusses common ways that this supposedly “secure” operating system may actually be vulnerable and who the culprits might be.

    Watch the webinar today!

     

  • Easy Mobile Development

    SB Profound WC Generic

    Watch this on-demand webinar and learn how to rapidly and easily deploy mobile apps to your organization – even when working with legacy RPG code! IBM Champion Scott Klement will demonstrate how to:
    - Develop RPG applications without mobile development experience
    - Deploy secure applications for any mobile device
    - Build one application for all platforms, including Apple and Android
    - Extend the life and reach of your IBM i (aka iSeries, AS400) platform
    You’ll see examples from customers who have used our products and services to deliver the mobile applications of their dreams, faster and easier than they ever thought possible!
    Watch this Webinar Now!

  • Profound UI: Unlock True Modernization from your IBM i Enterprise

    SB Profound PPL 5491


    Modern, web-based applications can make your Enterprise more efficient, connected and engaged. This session will demonstrate how the Profound UI framework is the best and most native way to convert your existing RPG applications and develop new modern applications for your business. Additionally, you will learn how you can address modernization across your Enterprise, including databases and legacy source code, with Profound Logic.
    We will demonstrate how Profound UI:
    - Goes beyond simple screen-scraping to truly modernize your RPG applications
    - Uses RPG Open Access and your own RPG code and development talent to modernize
    - Supports rapid development with an easy-to-use, drag-and-drop Designer
    - Integrates with our on-the-fly modernization, mobile development, and Enterprise Modernization solutions

  • 5 New and Unique Ways to Use the IBM i Audit Journal

    SB HelpSystems ROBOT GenericHigh availability for IBM i has been a hot topic in 2017, jumping 20% from our 2016 survey to take the #2 seat on IT priority lists just behind cybersecurity. And no surprise with these two topics so closely tied to your most valuable asset: your irreplaceable business data.
    With major airline outages last year and the recent ransomware attacks, you must be asking yourself: am I doing everything I can to protect my organization’s data?
    Tune in as our panel of IBM i high availability experts—Tom Huntington, Matt Staddler, and Cole Ragland—deliver lively discussion around the top high availability issues of today, including:

    • Why companies don’t test role swaps when they know they should
    • Whether high availability in the cloud makes sense for IBM i users
    • Why some organizations don’t have high availability yet
    • How to get high availability up and running at your organization
    • High availability considerations for today’s security concerns

    There are no do-overs when it comes to your data. Once it’s gone, it’s gone...unless you have a data replication layer in place to protect it. Learn the value of these strategic solutions and how you can implement them in a hurry—watch now!

     

  • Profound.js 2.0: Extend the Power of Node to your IBM i Applications

    SB Profound WC 5541In this Webinar, we'll demonstrate how Profound.js 2.0 enables you to easily adopt Node.js in your business, and to take advantage of the many benefits of Node, including access to a much larger pool of developers for IBM i and access to countless reusable open source code packages on npm (Node Package Manager).
    You will see how Profound.js 2.0 allows you to:

    • Provide RPG-like capabilities for server-side JavaScript.
    • Easily create web and mobile application interfaces for Node on IBM i.
    • Let existing RPG programs call Node.js modules directly, and vice versa.
    • Automatically generate code for Node.js.
    • Automatically converts existing RPGLE code into clean, simplified Node.js code.

    Download and watch today!

     

  • Make Modern Apps You'll Love with Profound UI & Profound.js

    SB Profound WC 5541Roses are red, your UIs are green...It's time to make your apps proud to be seen!
    Whether you have green screens or a drab GUI, your outdated apps can benefit from modern source code, modern GUIs, and modern tools.
    Profound Logic's Alex Roytman and Liam Allan are here to show you how Free-format RPG and Node.js make it possible to deliver applications your whole business will love.
    In this webinar, you'll learn how you can use both Profound UI and Profound.js to:

    • Transform legacy RPG code to modern free-format RPG and Node.js
    • Deliver truly modern application interfaces with Profound UI
    • Extend your RPG applications to include Web Services and NPM packages with Node.js

    This webinar will include a live product demonstration and Q&A with the presenters.

    Download and watch today!

  • 2017 IBM i Marketplace Revealed

    SB_HelpSystems_WC_Generic

    IBM i is one of technology’s best-kept secrets, with little information available about what IBM i users are doing on this server. Even companies that use this technology struggle to explain to their own teams what IBM i stands for and who else is using it.
    The IBM i Marketplace Survey—now in its 3rd year—was designed to solve this problem. Watch this on-demand webinar for the exclusive results of the 2017 survey. IBM i Champion Tom Huntington is joined by a panel of technology experts to discuss year-over-year trends and new insights. The panel will discuss:

    • What other platforms do you run alongside IBM i?
    • What programming and Open Source languages are you using?
    • What are your top IT issues?
    • What version of POWER and what OS level is most prevalent?
    • Are you expanding your usage of IBM i?
    • Is IBM i a good ROI?

    The expert panel will provide industry insight and comments about the results. When the webinar concludes, you’ll get access to the full results.

  • Accelerating Programmer Productivity with Sequel

    SB_HelpSystems_WC_Generic

    Most business intelligence tools are just that: tools, a means to an end but not an accelerator. Yours could even be slowing you down. But what if your BI tool didn't just give you a platform for query-writing but also improved programmer productivity?
    Watch the recorded webinar to see how Sequel:

    • Makes creating complex results simple
    • Eliminates barriers to data sources
    • Increases flexibility with data usage and distribution

    Accelerated productivity makes everyone happy, from programmer to business user.

  • Business Intelligence is Changing: Make Your Game Plan

    SB_HelpSystems_WC_Generic

    Everyone wants a piece of your business data. But keeping up with data access requests in the era of constantly growing data is a challenge. As a result, your IT department can be overwhelmed, inundated, and constantly needing to play catch-up.
    It’s time to develop a strategy that will help you meet your informational challenges head-on. Watch the webinar to learn how to set your IT department up for business intelligence success in 2018.
    You’ll learn how the right data access tool will help you:

    • Access IBM i data faster
    • Deliver useful information to executives and business users
    • Empower users with secure data access

    Ready to make your game plan and finally keep up with your data access requests?

  • Controlling Insider Threats on IBM i

    SB_HelpSystems_WC_Generic

    Let’s face facts: servers don’t hack other servers. Despite the avalanche of regulations, news headlines remain chock full of stories about data breaches, all initiated by insiders or intruders masquerading as insiders.
    User profiles are often duplicated or restored and are rarely reviewed for the appropriateness of their current configuration. This increases the risk of the profile being able to access data without the intended authority or having privileges that should be reserved for administrators.
    Watch noted security expert Robin Tatam as he discusses a new approach for onboarding new users on IBM i and best-practices techniques for managing and monitoring activities after they sign on.

  • Don't Just Settle for Query/400...

    SB_HelpSystems_WC_Generic

    There’s a better way to run your queries. With an advanced query tool like Sequel Data Access, you can deliver the IBM i data your organization needs quickly and efficiently—without the hang-ups.
    In this session, we’ll address common frustrations with Query/400, discuss major data access and distribution trends, and help you understand what to look for in a more advanced query tool.
    Plus, you’ll learn how a tool like Sequel lightens IT’s load by:

    • Accessing real-time data, so you can make real-time decisions
    • Providing run-time prompts, so users can help themselves
    • Delivering instant results in Microsoft Excel and PDF, without the wait
    • Automating the query process with on-demand data, dashboards, and scheduled jobs
    • Watch the webinar and learn why you shouldn’t just settle for Query/400.

     

  • How to Manage Documents the Easy Way

    SB_HelpSystems_WC_Generic

    What happens when your company depends on an outdated document management strategy?
    Everything is harder.
    Capturing documents means scanning and filing—which takes you away from tasks that actually matter to the business. Managing documents means sorting through an endless sea of shared folders or filing cabinets—and sometimes documents can’t be found. Distributing documents means following a frustrating, manual process for routing documents internally and sending them to vendors and customers.
    You don’t need to stick with status quo anymore.
    Watch the webinar to learn how to put effective document management into practice and:

    • Capture documents faster, instead of wasting everyone’s time
    • Manage documents easily, so you can always find them
    • Distribute documents automatically, and move on to the next task

     

  • Lessons Learned from the AS/400 Breach

    SB_PowerTech_WC_Generic

    Get actionable info to avoid becoming the next cyberattack victim.
    In “Data breach digest—Scenarios from the field,” Verizon documented an AS/400 security breach. Whether you call it AS/400, iSeries, or IBM i, you now have proof that the system has been breached.
    Watch IBM i security expert Robin Tatam give an insightful discussion of the issues surrounding this specific scenario.
    Robin will also draw on his extensive cybersecurity experience to discuss policies, processes, and configuration details that you can implement to help reduce the risk of your system being the next victim of an attack.

  • Monitor VIOS (and AIX) from Your IBM i

    SB_HelpSystems_WC_Generic

    Virtual I/O Server (VIOS) runs on AIX and allows you to share input/output resources across logical partitions. The health of your VIOS server is critical to the performance of all your Power server partitions, so monitoring it is a must.
    Our 2017 IBM i Marketplace Survey Results uncovered a cool trend: an increasing number of IBM i shops are running AIX instances alongside IBM i on Power Systems servers. We like to see these systems playing nicely together on the same server, though it does shine a spotlight on shared resources.
    During this 30-minute recording, our experts demonstrate the new VIOS and AIX monitoring capabilities in Robot Monitor. You’ll learn about:

    • The top AIX metrics that impact VIOS
    • Real-time monitoring with dashboard displays
    • Threshold and notification options
    • Identifying trends to better allocate resources

    With VIOS/AIX running alongside IBM i, you need visibility into your entire Power environment.
    Watch now to see how Robot Monitor can get you there!

     

     

  • Overwhelmed by Operating Systems?

    SB_HelpSystems_WC_Generic

    You’re responsible for looking after Windows, Linux, AIX, and VIOS, but you worry that you don’t understand their complexities well enough to make your job effective—or easy.
    No problem! Simplify the management of multiple operating systems and applications without becoming experts in each area.
    In this 30-minute recorded webinar, our experts demonstrate how you can:

    • Manage multiple platforms from a central location
    • View monitoring results in a single pane of glass on your desktop or mobile device
    • Take advantage of best practice, plug-and-play monitoring templates
    • Create rules to automate daily checks across your entire infrastructure
    • Receive notification if something is wrong or about to go wrong

    This presentation includes a live demo of Network Server Suite and shows how easy monitoring multiple operating systems and applications can be using point-and-click technology.

     

  • Real-Time Disk Monitoring with Robot Monitor

    SB_HelpSystems_WC_Generic

    When IBM i disk space pulls its notorious disappearing act, you don’t have time to waste figuring out how the trick is done. You need to know when disk space starts to disappear and where it has gone before system performance and productivity start to suffer.
    Looking behind the curtain to keep a close eye on disk space—especially in a multi-partition environment—can have its challenges, but every good admin can have an ace up their sleeve. Our experts will show you how Robot Monitor can help you pinpoint exactly when your auxiliary storage starts to disappear and why, so you can start taking a proactive approach to disk monitoring and analysis. You’ll also get insight into:

    • The main sources of disk consumption
    • How to monitor temporary storage and QTEMP objects in real time
    • How to monitor objects and libraries in real time and near-real time
    • How to track long-term disk trends

    Start seeing through the sleight of hand and get instant visibility into disk usage. Add advance warning of potential threats and—abracadabra!—you’ll reduce the risk of disk space depletion and curb the sudden flurry of activity to clean things up.

     

  • Stop Re-keying Data Between IBM I and Other Applications

    SB_HelpSystems_WC_Generic

    Still following manual processes for extracting and transferring data across platforms? You’re not alone. Many business still depend on RPG for their daily business processes and report generation. And that leads to a lot of manual effort.
    Wouldn’t it be nice if you could stop re-keying data between IBM i and other applications? Or if you could stop replicating data and start processing orders faster? Or what if you could automatically extract data from existing reports instead of re-keying?
    It’s all possible. Watch this webinar to learn about:

    • The data dilemma
    • 3 ways to stop re-keying data
    • Data automation in practice

    Plus, you’ll see a demonstration of how data automation software from HelpSystems will help you finally stop re-keying data.

     

  • Survey Results: 2018 Top Cybersecurity Risks and Mitigation Strategies

    SB_HelpSystems_WC_Generic

    Protecting your organization from cyberthreats has never been more important—or more difficult.
    IT pros have many tactics to choose from, but time (and budgets!) are not unlimited. The key is prioritizing risks and identifying the most effective ways to mitigate the danger.
    In 2018, HelpSystems surveyed more than 600 IT and cybersecurity professionals to find out what security exploits loom largest and what strategies they’re turning to for protection.
    In this on-demand webinar, our team of cybersecurity security experts analyzes results. You’ll learn about:

    • Security strategies your peers are most interested in implementing
    • How managers and executives prioritize security
    • Who is responsible for cybersecurity at organizations around the world
    • Where IT pros turn for assistance with security

    You'll also get practical tips for using this data to drive cybersecurity conversations at your organization.

     

  • The Top Five RPG Open Access Myths....BUSTED!

    SB_Profound_WC_Generic

    When it comes to IBM® Rational® Open Access: RPG Edition (also known as RPG Open Access), there are still many misconceptions - especially where application modernization is concerned!

    In this Webinar, we'll address some of the biggest myths about RPG Open Access, including:

    • Modernizing with RPG OA requires significant changes to the source code
    • The RPG language is outdated and impractical for modernizing applications
    • Modernizing with RPG OA is the equivalent to "screen scraping"

    This Webinar features IBM i expert Alison Butterill, and Profound Logic’s Brian May and Alex Roytman.

     

    Watch the On-demand Webinar Now!

  • Time to Remove the Paper from Your Desk and Become More Efficient

    SB_HelpSystems_WC_Generic

    Do your users keep paperwork on their desk until it's processed?
    Are people constantly removing documents from filing cabinets?
    What happens when your company depends on an outdated document management strategy?
    Too much paper is wasted—approximately 1,000 pages per month per worker.
    Attempts to locate documents in endless filing cabinets drive your employees crazy.
    And distributing documents to customers, vendors, and business partners is expensive and takes up far too much time.
    These are just three common reasons why it might be time for your company to implement a paperless document management system.
    Watch the webinar to learn more and discover how easy it can be to:

    • Capture
    • Manage
    • And distribute documents digitally

    Plus, our experts will provide a live demonstration of how implementing a document management solution will quickly solve your paper-based problems, so you can be more

  • IBM i: It’s Not Just AS/400

    SB_HelpSystems_WC_Generic

    IBM’s Steve Will talks AS/400, POWER9, cognitive systems, and everything in between

    Are there still companies that use AS400? Of course!

    IBM i was built on the same foundation.
    Watch this recorded webinar with IBM i Chief Architect Steve Will and IBM Power Champion Tom Huntington to gain a unique perspective on the direction of this platform, including:

    • IBM i development strategies in progress at IBM
    • Ways that Watson will shake hands with IBM i
    • Key takeaways from the AS/400 days

     

  • TRY the One Package That Solves All Your Document Design and Printing Challenges

    SB CYBRA PPL 5382

    Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Why support 5 different products, when you can do it all with MarkMagic?

    - Drive over 450 different printer types.
    - Create invoices, statements, checks.
    - Set dynamic rules that transform output on the fly.
    - Conditionally distribute via Email, fax, or PDF.
    - Integrate with your current applications in minutes.
    - Preview printing on screen.
    - Native System i, Windows, AIX, Linux.

    Try MarkMagic today for free

  • Backup and Recovery on IBM i: Your Strategy for the Unexpected

    SB HelpSystems SC 5413

    Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable.
    Automate your backups with the Robot Backup and Recovery Solution.
    Key features include:
    - Simplified backup procedures
    - Easy data encryption
    - Save media management
    - Guided restoration
    - Seamless product integration
    Make sure your data survives when catastrophe hits.
    Try the Robot Backup and Recovery Solution FREE for 30 days.

  • Manage IBM i Messages by Exception with Robot

    SB HelpSystems SC 5413

    Managing messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events?
    Automate your message center with the Robot Message Management Solution.
    Key features include:
    - Automated message management
    - Tailored notifications and automatic escalation
    - System-wide control of your IBM i partitions
    - Two-way system notifications from your mobile device
    - Seamless product integration
    Keep your critical applications and data available. Try the Robot Message Management Solution FREE for 30 days.

  • Easiest Way to Save Money? Stop Printing IBM i Reports

    SB HelpSystems SC 5413

    The thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing.
    Manage your reports with the Robot Report Management Solution.
    Key features include:

    - Automated report distribution
    - View online without delay
    - Browser interface to make notes
    - Custom retention capabilities
    - Seamless product integration
    Rerun another report? Never again. Try the Robot Report Management Solution FREE for 30 days.

  • Hassle-Free IBM i Operations around the Clock

    SB HelpSystems SC 5413

    For over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks.
    Manage your job schedule with the Robot Job Scheduling Solution. brKey features include:
    - Automated batch, interactive, and cross-platform scheduling
    - Event-driven dependency processing
    - Centralized monitoring and reporting
    - Audit log and ready-to-use reports
    - Seamless product integration
    Scale your software, not your staff. Try the Robot Job Scheduling Solution FREE for 30 days.

  • MS Office Connector for Query/400...FREE Trial!

    SB NGS PPL 5130

    NGS' Qport Office enables Windows users to run IBM Query/400 queries to:
    - Create and update Excel spreadsheets and Access databases
    - Create Word documents
    - Send to Windows screen and PC printers
    No query conversion is required. Works with i5/OS V5R1 & above. Installs in minutes!
    If you don’t have a budget to replace IBM Query/400, but want your users to have one click enhanced output of their queries.... Request the online license agreement and product download instructions today!
    Offer good through December 31, 2016.

  • Control and Monitor User Access from Desktop PCs (ODBC, FTP)

    SB PowerTech 5422

    Protect your company by monitoring network traffic to your IBM i servers with the industry-leading exit program, PowerTech Network Security.
    Without visibility into IBM i's exit points, your users could be viewing, changing, or even deleting sensitive data—and you wouldn’t know!
    Network Security lets you monitor and control access to over 30 exit points, including:

    - ODBC
    - FTP
    - DDM
    - Remote command
    - Fileserve (mapped drives to IFS)
    It’s easy to set up custom access rules and get notified in real-time when security events occur.
    Stop “back door” access today. Try Network Security free for 30 days.

  • ACO MONITOR Manages your IBM i 24/7 and Notifies You When Your IBM i Needs Assistance!

    SB DDL Systems 5429

    More than a paging system - ACO MONITOR is a complete systems management solution for your Power Systems running IBM i. Managing the complexities of today's operating systems, business applications, and networks challenges even the most knowledgeable IT professionals. The cost to an enterprise of unplanned downtime, loss of human expertise during sick leave or vacation, and system/application or environmental failure can be devastating. ACO MONITOR manages your Power System 24/7, uses advanced technology (like two-way messaging) to notify on-duty support personnel, and responds to complex problems before they reach critical status.

    ACO MONITOR is proven technology and is capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, scalable, and greatly improves data center (and staff) efficiency.