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IBM Watson Virtual Agent Premium Edition


Watson™ Virtual Agent Premium Edition is a software as a service (SaaS) offering. It builds on the capabilities of IBM Watson Virtual Agent Standard Edition.


With Watson Virtual Agent Premium Edition, organizations can deploy a virtual agent that offers customers a self-service experience. The following capabilities drive this customer engagement platform:

  • Deploys a digital agent that engages with customers in English through a snippet of code embedded in client's website or mobile application
  • Enables an organization's customers to get answers to questions, to take action, and to resolve issues
  • Provides a software development kit (SDK) for simplified integration that keeps sensitive information where it belongs, inside your organization and out of the cloud
  • Simplifies and streamlines the customer service and support experience
  • Assists in simplifying and accelerating time to value for businesses
  • Adds data isolation in separate data containers per client
  • Includes one year of historical production data retention for analysis and retrieval
  • Includes a service level agreement (SLA)
  • Provides 24 x 7 customer support


Watson Virtual Agent Standard Edition allows an organization's customers to get the assistance they need using a two-way conversation. Capabilities:

  • Provides customer self-service interaction
  • Helps customer service by providing customers an opportunity to interact with a company using natural language
  • Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience


Find out more here.

The IBM business model is built to support two principal goals: helping clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions; and, providing long-term value to shareholders. The business model has been developed over time through strategic investments in capabilities and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. The company's strategy is to focus on the high-growth, high-value segments of the IT industry. The company's global capabilities include services, software, hardware, fundamental research and financing. The broad mix of businesses and capabilities are combined to provide business insight and solutions for the company's clients.

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