Watson™ Virtual Agent Premium Edition is a software as a service (SaaS) offering. It builds on the capabilities of IBM Watson Virtual Agent Standard Edition.
With Watson Virtual Agent Premium Edition, organizations can deploy a virtual agent that offers customers a self-service experience. The following capabilities drive this customer engagement platform:
- Deploys a digital agent that engages with customers in English through a snippet of code embedded in client's website or mobile application
- Enables an organization's customers to get answers to questions, to take action, and to resolve issues
- Provides a software development kit (SDK) for simplified integration that keeps sensitive information where it belongs, inside your organization and out of the cloud
- Simplifies and streamlines the customer service and support experience
- Assists in simplifying and accelerating time to value for businesses
- Adds data isolation in separate data containers per client
- Includes one year of historical production data retention for analysis and retrieval
- Includes a service level agreement (SLA)
- Provides 24 x 7 customer support
Watson Virtual Agent Standard Edition allows an organization's customers to get the assistance they need using a two-way conversation. Capabilities:
- Provides customer self-service interaction
- Helps customer service by providing customers an opportunity to interact with a company using natural language
- Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience
Find out more here.