PhaseWare Inc. provides best-of-breed help-desk and customer-support software solutions for clients worldwide. PhaseWare Tracker, the company’s flagship offering, is a robust, feature-rich application that’s flexible, affordable and easy to use. Unlike many available solutions, Tracker and its Event Engine and Self Service Center enhancements are specifically optimized for teams providing support to external customers for complex offerings, including software, hardware and services Software entrepreneurs Randall Nelson and Hoyt Mann founded PhaseWare in 2004 to meets the needs of small to mid-size customers and their business models. Today, PhaseWare solutions are enabling companies to take their customer service and support to the same level of sophistication delivered by much more expensive applications. PhaseWare is based in McKinney, Texas, part of the Dallas-Fort Worth Metroplex.